SUBMIT A COMPLAINT

CoolFrames Eyewear Boutiquecomplaint

Using a website with a .co.uk and an 0800 contact number - to make you think they are a UK company, then shipping from the USA resulting in you being charged Tax of approx £18 per £100 pound spent with them.

Goods cannot be returned without being charged a restocking fee. When you contact them on these points, they claim they have notices on there website or during checkout. In fairness they are small print positioned in a way to make them less obvious, on the website order confirmation pages. Purchasing through a mobile there is a lack of warning.

Dishonest in there approach and when taxes are added on for import to UK - more expensive than buying local.

Ri
Oct 03, 2019

Post your comment