Cookies Clothing’s earns a 1.0-star rating from 2 reviews and 3 complaints, showing that the majority of fashion enthusiasts are dissatisfied with their apparel.
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They sell "smell proof" products that are not, in fact, small proof
They sell "smell proof" products that are not, in fact, small proof. They are see through, though. 0/10 would not recommend.
They sell "smell proof" products that are not, in fact, smell proof. They are see-through, though. 0/10 would not recommend.
I wouldn't give them any stars at all
I wouldn't give them any stars at all. They said they shipped my item, but the tracking number shows that it never left their facility. They're telling me it's USPS's fault, but it never even got there. They refuse to give me a refund, and I still don't have my items. This is the worst company ever. Do not order from them.
Cookies Clothing Complaints 3
I placed an order on November 27 for $439.50 worth of clothes from Cookies Clothing
I placed an order on November 27 for $439.50 worth of clothes from Cookies Clothing. It's now January 28, 2022, and I still haven't received my clothes. They haven't responded to my emails, and when I checked the order and tracking numbers, it shows that the items were never shipped. I'm really frustrated and disappointed with this experience, and I'm planning to file a complaint to get a refund.
I bought 6 clothes from Cookies Clothing but haven't received them
I bought 6 clothes from Cookies Clothing on 11/26. On December 30th, I got a message about a shipping label waiting at the warehouse. I've contacted customer service 5 times for a refund or update. It's now 1/20/22, almost 3 months later, with no response. I need this resolved as $200 is significant. The confirmation and tracking details are pending.
I bought two things on 11/26
I bought two things on 11/26. After two weeks, I asked for my money back. All they do is make shipping labels but never actually send the stuff. I sent a bunch of emails asking about my order, but they never replied. So when I asked for a refund on 12/14, they finally sent the items after getting my refund request. I stopped the delivery on 12/14 through ***, but they still haven't given me my money back. They've done this before, not just because of COVID. I have emails from them doing the same thing before COVID. It's now 12/26, and nobody has answered my emails.
Is Cookies Clothing Legit?
Cookies Clothing earns a trustworthiness rating of 73%
Reliable, but always remember to protect your data.
Cookiessf.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Cookiessf.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Cookies Clothing and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Cookiessf.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Cookies Clothing protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The registrar associated with Cookies Clothing has been found to be used by several spammers and scammers, which could indicate a potential threat to users.
- We conducted a search on social media and found several negative reviews related to Cookies Clothing. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Cookies Clothing complaint handling
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Cookies Clothing Contacts
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Cookies Clothing address1429 Haight Street, San Francisco, California, 94117, United States
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Cookies Clothing social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 09, 2025
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