Please see below:
25 Emberson Way
North Weald, Epping
Dear Sir / Madam,
The purpose of this communication is to highlight my heighten level of shock, surprise and unnecessary stress caused by my recent discovery that your organisation has unlawfully been taking £15 from my credit account without my prior knowledge or consent for the last 6 years.
This is clearly classified as an 'Unauthorised Debit' as I have not knowingly signed any consent or authorisation form whatsoever for these funds to leave my account.
In the nation and local media your company is always getting exposed for cases where old and vulnerable people are getting trapped into handing over money by mistakenly clicking a wrong 'bottom' on a computer screen, and they are not fully aware what they have supposedly done when it is too late.
As you can clearly see from your records I have NEVER used my membership in all these years which would clearly suggest beyond doubt that I was never aware that I had supposedly signed up for this.
As a large corporation providing a public service it is your social responsibility to ensure there are robust measures in place against taking money unlawfully and the person in question should always be made fully aware.
As a key NHS worker during this very difficult in British history, my stress levels are stretched to full capacity. I really don't want to be putting myself in a situation to worry even further about something which is not in my control
Given these mitigating circumstance I would appreciate a full refund of all monies taken from my account to date.
I really hope this can sorted ASAP to avoid any further escalation.
Adam Scarborough. (Mr)