Complete Savings / Complete Save review: unauthorized charges 223

i have found today that completesave.co.uk has charged my bank card on August 30th, 2022 for 15.00 GBP and another transactions is pending for September 1st , 2022 15.00 GBP . I never used this card for online shopping and never authorized the charge this come up out of no where for me . Its helpful to monitor your online banking often to spot such fraud actions immediately. I have contacted the bank as well i sent an email to lovely lady who called her self Mary in this forum with request to clarification here

15 euro taking from my bank account and I don’t even have an account with ye I’d like my money back ASAP

Hey my name is Sarah waite and I seen u tried taken 15.00 out of my bank account and I want it stop now and refund back as it was taken without my permission and I want u to removed my bank details from ur site many thanks sarah waite

I’ve just noticed £15 has been taken out of my account and am furious as I didn’t authorise this. I’ve just emailed the company and am waiting a response. Does anyone know what else I can do. I will contact my fraud department of my bank. I wish I knew how they got my details.
Gwyneth Pike

Wow, this has been going on since 2012 and they are still scamming people such as myself. does anyone know where they get so called clients personal details from as they are obviously involved in this scam also.

Agreed.

I lifted this from the trainline website, clearly trainline are a part of the scam

Complete Savings and My Time Rewards are partner companies of ours that offer discounts for a wide range of online retailers by way of a monthly membership.

You’ll be given the opportunity to sign up to one of these memberships when you make a booking with us, but if you’d rather not, you don’t have to. Just so you know, any membership you take out with either Complete Savings or My Time Rewards will be managed by these companies respectively.

Yes I found out its trainline but didnt realise it was being taken! They should make it explicit and trainline should dissociate themselves from the scammers. I spoke to an operative and hopefully they will refund as promised.

i have just checked my credit card bill and found complete save have taken £15 off of my credit card and as i only use it mostly on e bay they must have scammed my card i am really angry and want my money back. i will be contacting ebay and complete save to give them a mouthful and demand my cash back .just beware of this company and check your bills . odge-odge london

I also just noticed the same deduction with me, how can I get back what I paid?

this completesave.co.uk its total con and [censor] I had a look at my bank account other day and found out this company been taking 15 quid from my bank account for past couple months I contacted ma bank as had to block that payment . ill phone up this [censor]s tomorrow and see how it goes its not right what they doing steeling people money
and its all happened when I booked trianticket online and used my details so trainline past my detilas to those con [censor]

I just find they took £15 monthly from my account. I cant believe that they have transferred MY money without MY authorisation. I had complaint to my bank and ask for help, they just leave me a phone number and asked me to phone someone else to solve it. It actually useless. So I emailed that silly company and going to bank next week again.
Hope we can get our money back.

My partner has had an issue wherein we noticed the first £15 payment come out of his account and immediately phoned the bank who told us they are a legitimate company?! But advised he change his bank card, which we have done. He has since had a refund... which they took back from the new card only 2 days later!
We also hunted through his emails and found a confirmation of his account, which we had clicked through and cancelled, and received a confirmation of this.
It makes me feel sick as I cannot work out how they got his new card details and I feel they need to be stopped somehow. I think the next thing I type will be to watchdog

I have just realise £15 been taken from my account since 06/2017.I had bought online tickets from trainline.co.uk and then forwarded to this site . I did not authorise ( at least that's what I thought) direct debit payment from my account . It was done in a very sneaky way .
I am disgusted with what these company do .

I noticed £15 a month being taken from my account. I had clicked on a "Save an extra 15%" tab on an Argos page when I ordered some items that came to a considerable sum! My bank were at first quite negative! In the end they did contact this Scam company and achieved 3 onths payments back. An email supposedly with a claim form for further repayments arrived from this company and guess what! No claim form and no further contact is possible as automated replies are sent! A total Fake and Scam company.

We have just had the same issues, £15 monthly when we have not authorized. They seem very helpful at first, with American accents, but have seen no emails as promised to confirm the conversation, and getting no feedback worth thinking about from Argos. My biggest worry is that they have my Credit cards details, how do these companies let them access that. Has anyone contacted someone like Watchdog to alert them? They would love that type of story.

I bought tickets for a gig from Ents24.co.uk and was then sent an email offering cashback on future purchases... I did not enter my card details or authorise payment (these must have been lifted from Ents24.co.uk automatically!) I have just check the T&C's and it mentions nothing about payments being taken for the service... if you then click the 'Terms of Service' you get "Error 404". Very sneaky and as far as I can see totally fraudulent.

If you have an email from them, click a link from it and access your account. You can cancel from within and also see that they are holding your card details on file. These cannot be removed! Call your bank and forbid any future transactions.

FRAUD - LOCK THEM UP

these guys keep taking £15 from my account every month! Please close this company!

I have seen in my bank statement a pending payment of £15.00 to these CROOKS. I certainly did not agreed this payment, I have never heard of them or ever wanted to deal with this sort of fraudulent firms. As for filling a form I have never seen one never mind filling one. They must have hacked the firm where I made my last purchase, which I will be contacting. I have warned my Bank and probably loose my £15.00 .

I too have fallen for this scam! I don't always check my bank statements as I never thought I needed to. Checked this months though and notice Switzerland..thinking what have I bought from there as it wasn't a dd or sto, I googled the name as alarm bells rang. I have clicked on these vouchers that pop up now and then when buying online but always went back a page and never signed up to anything. I rang the number tonight and spoke to a foreign man named Tony Garcia who tells me I've paid 15 payments @ £15 I asked I how have I benefited from these payments which he replied you will only benefit if you buy from the shops connected to it. I instantly cancelled it but I will have to go to my bank to make sure these crooks do not take any more. I also think the likes of Debenhams, Boots Trainline & Tesco are making a big mistake connecting themselves with this scam.

I see complete savings have tried to defend on this board.
There was never a online form. I was enrolled when ordering a pizza from Papa John's. Never again £15 pm for 4 months and a £1.00 debit to start with. To be fair they have said they will refund.
NEVER HAVE I SIGNED UP FOR THIS. THERE WAS NO FORM ASKING FOR DETAILS. THEY HAVE STOLEN MY DETAILS FROM PAPA JOHN'S OR PAPA JOHN'S HAS FRAUDULENTLY PASSED MY CARD DETAILS ON TO THIS SCAM COMPANY. I WILL BE REPORTING TO RELEVANT AUTHORITY

I have had 15 pound a month taken from my account since I bought train tickets over the counter at the station last March and have only just noticed contact bank and fraud first thing in morning

If you are a victim of this company and you are looking for some real contacts for this company then google webloyalty international, the business name. The head of the company is called Guy Chiswick and you can look up the other 3 names on their website. Their offices, of you wish to talk to these people in person to ask for your money back are at 2 Harewood Place, London W1S 1BX. Telephone is +[protected]. That's where the decision makers sit and benefit from their ill gotten gains. Their call centers are at Sentinel House, Airspeed Road, Portsmouth Hampshire PO3 5RF and at 23 Route de crassier, 1263 Eysins. Their phone number is +[protected]. Next time you are between Geneva and Lausanne look them up, I am sure they will be happy to answer you why they took your money without your knowledge or consent.
Upon further research I found the two registered signatories for their Swiss company: Lise Edwige Hanhart, who lives in Nyon and Martin Lawrence David Child who also lives in Nyon. Feel free to contact them to share your feedback with them.

I was just checking my bank account transaction and it seems that complete savings co UK

has been withdrawing around 15 pounds per month from my bank, I have had £15 a month

taken from my account and none of these payments were authorized by me. They slipped past

my attention because the amount was only £15. I found out that the company scammed naive

people who think that just will save 10%off next purchase, complete savings co UK company

have scanned thousands by taking regular monthly visa debits of 15 pounds without

permission, consent of such debits being taking out of their account.
All victims of this scam share the following characteristics. None of them where even

aware of the company existing until their name appeared on a recurring visa debit on

their bank account.A background, subversive scam, this is very very insidious, and I never

authorized this.
It's a shame that My Protein com is consenting this scam by offering their publicity on

their website at the time when a customer is buying from them.

Yesterday my wife spotted that she had a £1 payment placed on her credit card from this company and could not identify where it had come from. She rang the credit card line and has got any further payments blocked and this payment will be reimbursed. We could not figure out where it had come from. Then seeing some other posts, I have realised that it is from trainline, because we booked some tickets from them last week. There was never any indications online that you were being signed up for anything and certainly no "sign up". just indications from trainline that you would get great future savings on train tickets - no mention of completesave. A background, subversive scam.

Many scam stories, it seems. I clicked on a "save 20 pounds" button on The Trainline website, and had no idea that what I was signing up to was a 15 fee to be taken from my account every month. There have ben 10 payments taken in total, and all hidden in my long bank statement. I've only just realised as I'm travelling and not using my UK account so the charge has stood out. This is very very insidious, and I never authorised this. This is a pure scam and I want my money back.

I just realised that they are taking 15 £ last four month from my bank account. I don't even know who is thos company and i never give this kind a permition.
Esave.co.uk
Completesave.co.uk

this is extremely shocking for me as well. I was just checking my bank account transaction and it seems that complete savings has been withdrawing around 15 pounds per month from my bank account since April 2015. I did tried to call the customer service and it seems they have working hours from 08:00 to 08:00. Shame on these guys for scamming people. I will be calling them tomorrow morning and ask for refund.

I have also just realised that money has been taken from my account in a very sneaky and underhand way, , , , SHAME ON YOU ! I got through to Jean Jacques and he has stopped the so called membership and will refund my money within the next ten days we will wait and see however I will not wishing to take any chances be down the bank tomorrow to cancel any future payments to this scam company

to-day is the 10/10/2016...just noticed £15.00 a month has been taken from my account since the beginning of 2016...i have not signed up to any scam savings scheme like this...why the police wont do anything is beyond me. in my opinion this is covert theft...in other words taking your money by trickery...

Phone them (number here: http://www.completesavingsblog.co.uk/contact-form/ ) It's a pretty underhand business model they've got but obviously keep in mind that the person you talk to on the phone is likely just an employee and doesn't deserve an earful, no matter how annoyed you might be. They will cancel straight away. Call your bank to make sure they stop the payments too.

i have had £15 taken from my account i have not signed up for this how do i cancel this before they take any more money from my account .

Dear Scam-almost company!,

I have just discovered you have stolen money from my account without permission and authorisation like you did to others. The only difference is this time you picked up wrong person.
Dear Mary from customer service you do not need to apologise to me in such an official way cos soon you will do it in person.
We people from Eastern Europe, we show respect by meeting in person. Believe me Mary from such a personal meeting you can learn much more then during all those time you spent with completesavings.
PS.Will just wait for nice weather forecast so don't be disappointed to wait for a while but this ''bad'' weather make me feel anxious...
See you soon!
Your friend from Eastern Europe

I immigrated to South Africa in March 2016 and only went in to my Natwest account now out of interest sake to see if everything is still in order
and discovered that Complete Save have been taking £10 (the ONLY transaction/debit order on my account) from my natwest account since Feb this year. I did NOT authorise this!

I moved to Australia 14yrs ago and rarely use my English bank account. However, I have noticed that I have recently been charged overdrawn charges. This happened previously in 2014 and was noticed unauthorised payments of 15 pounds/month taken from my UK account. My parents kindly went to bank to look at this issue for me and have been informed that 15 pounds/month has been being taken without authorisation since 2013! Completely and utterly unacceptable! I have emailed Mary directly regarding this situation and expect a response/refund and assurance that my details are removed and this does not happen again.