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I have had £10 a month taken from my account by completesave.co.uk and none of these payments were authorized by me. They slipped past my attention because the amount was only £10. I advised my bank these payments were never authorized by me and they have cancelled further payments and put what I already paid in dispute. There is a phone number for them [protected] and I rang it. I spoke to a woman called Pauline Morris who behaved in a very defensive way and was all too quick to insist that I had signed up, even though she hadn't even checked. I asked her to check my name and she had no information on me. Then she started to suggest a member of my family signed up with my card. I said to her that I would be surprised if a representative of legitimate business would be concerned at these fraud allegations I was making and would want to understand fully what happened. She, on the other hand, was merely trying to justify taking unauthorized payments from me. The business has an address 'Sentinel House, Airspeed Road, Portsmouth PO3 5RS. I have written to the police (NFIB) with the details I have on this.
Please get in touch with Complete Savings using the following details: customerservice@completesavings.co.uk, 0800 389 6960, or by using this contact form: http://www.completesavingsblog.co.uk/contact-form
Complete Savings is an online membership programme ideal for those who shop online regularly. The word 'completesave' is used on bank statements to reference the membership fee, as banks limit the number of characters allowed.
To reassure you, the only way to become a member is to enter your details in full on the sign-up page. The details required are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. There is no other way of creating a membership but to provide your details in full.
Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted giftcards and 10% cashback at over 650 online stores.
I look forward to hearing from you with any questions you may have about your membership. Again, here are the details: customerservice@completesavings.co.uk, 0800 389 6960, or by using this contact form: http://www.completesavingsblog.co.uk/contact-form
We will be happy to assist you with your query about Complete Savings. However, we first need to identify your daughter’s record and currently we have not been able to do so. Please get in touch with Complete Savings directly using the following details: customerservice@completesavings.co.uk, 0800 389 6960, or you can contact me directly at mary@completesavings.co.uk.
Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.
The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.
I hope you get in touch with us directly very soon so that we can resolve your query to your satisfaction.
We will be happy to assist you with your queries about Complete Savings. However, we first need to identify each of your records and currently we have not been able to do so. Please get in touch with Complete Savings directly using the following details: customerservice@completesavings.co.uk, 0800 389 6960, or you can contact me directly at mary@completesavings.co.uk.
Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.
The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.
We hope you get in touch with us directly very soon so that we can resolve your queries to your satisfaction.
We will be happy to assist you with your query about Complete Savings. However, we first need to identify your record and currently we have not been able to do so. Please get in touch with Complete Savings directly using the following details: customerservice@completesavings.co.uk, 0800 389 6960, or you can contact me directly at mary@completesavings.co.uk.
We will be happy to assist you with your query about Complete Savings. However, we first need to identify your record and currently we have not been able to do so. Please get in touch with Complete Savings directly using the following details: customerservice@completesavings.co.uk, 0800 389 6960, or you can contact me directly at mary@completesavings.co.uk.
Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.
The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.
We hope you get in touch with us directly very soon so that we can resolve your query to your satisfaction.
I received the email that you sent today and shortly after that I sent a reply to you with a full response to your query.
Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores. The only way to become a member is to enter your details in full on the Complete Savings sign-up page. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.
I hope this message and the email I sent to you directly resolves your query. If you did not receive my email or need further assistance, please contact me at mary@completesavings.co.uk. Alternatively you can contact our customer service centre at customerservice@completesavings.co.uk or by telephone at 0800 389 6960.
We will be happy to help you with your query about Complete Savings. However, we first need to identify your record and currently we have not been able to do so. Please get in touch with Complete Savings directly using the following details: customerservice@completesavings.co.uk, 0800 389 6960, or you can contact me directly at mary@completesavings.co.uk.
Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.
The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.
We hope you get in touch with us directly very soon so that we can resolve your query to your satisfaction.
Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores
We will be very happy to assist you with your queries about Complete Savings. However, to do so, we first need to identify your record and without knowing who you are, we are not able to do that. Please get in touch with Complete Savings directly using the following details: customerservice@completesavings.co.uk, 0800 389 6960, or you can contact me directly at mary@completesavings.co.uk. You do not need you to provide your bank details for us to find your record. If you provide us with your full name and email address in most cases we can find your record.
We hope you get in touch with us soon so that we can resolve your queries.
We are sorry you feel you did not have a positive experience with our customer service centre as providing a high level of quality customer service is of utmost importance to us. We will be happy to help you with your query about Complete Savings. However, we first need to identify your record and currently we have not been able to do so. Please get in touch with Complete Savings directly using the following details: customerservice@completesavings.co.uk, or you can contact me directly at mary@completesavings.co.uk.
Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.
The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.
We hope you get in touch with us directly very soon so that we can resolve your query to your satisfaction.
Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores
We will be very happy to assist you with your queries about Complete Savings. However, to do so, we first need to identify your record and without knowing who you are, we are not able to do that. Please get in touch with Complete Savings directly using the following details: customerservice@completesavings.co.uk, 0800 389 6960, or you can contact me directly at mary@completesavings.co.uk. You do not need you to provide your bank details for us to find your record. If you provide us with your full name and email address in most cases we can find your record.
We hope you get in touch with us soon so that we can resolve your queries.
We will be happy to assist you with your queries about Complete Savings but it’s difficult to do that in a public forum when we don’t know who each of you are. Please get in touch directly with us so that we can assist you. You can contact me directly at mary@completesavings.co.uk or you can telephone our customer service centre on 0800 389 6960.
Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.
The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.
We hope you contact us directly so that we can fully assist you.
Please contact us directly and we will be happy to assist you. You can contact me at mary@completesavings.co.uk or you can telephone our customer service centre on 0800 389 6960.
We will be happy to assist you with your queries about Complete Savings but it’s difficult to do that in a public forum when we don’t know who each of you are. Please get in touch directly with us so that we can assist you. You can contact me directly at mary@completesavings.co.uk or you can telephone our customer service centre on 0800 389 6960.
Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.
The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.
We hope you contact us directly so that we can fully assist you.
We will be happy to assist you with your queries about Complete Savings but it’s difficult to do that in a public forum when we don’t know who each of you are. Please get in touch directly with us so that we can assist you. You can contact me directly at mary@completesavings.co.uk or you can telephone our customer service centre on 0800 389 6960.
Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.
The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following the 30 day trial membership period, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.
We hope you contact us directly so that we can fully assist you.
Kind regards,
Mary
The Complete Savings team
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
More Complete Savings / Complete Save reviews & complaints
i have found today that completesave.co.uk has charged my bank card on August 30th, 2022 for 15.00 GBP and another transactions is pending for September 1st , 2022 15.00 GBP . I never used this card for online shopping and never authorized the charge this come up out of no where for me . Its helpful to monitor your online banking often to spot such fraud actions immediately. I have contacted the bank as well i sent an email to lovely lady who called her self Mary in this forum with request to clarification here
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Angelina Ryan
, US
1 comments
Angelina Ryan
of US
Aug 31, 20211:19 pm EDT
15 euro taking from my bank account and I don’t even have an account with ye I’d like my money back ASAP
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Sarah waite
, US
1 comments
Sarah waite
of US
Nov 23, 20208:35 pm EST
Hey my name is Sarah waite and I seen u tried taken 15.00 out of my bank account and I want it stop now and refund back as it was taken without my permission and I want u to removed my bank details from ur site many thanks sarah waite
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Gwyneth Pike
Looe, England, Cornwall, GB
1 comments
Gwyneth Pike
of Looe, England, Cornwall, GB
Oct 20, 20203:23 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
I’ve just noticed £15 has been taken out of my account and am furious as I didn’t authorise this. I’ve just emailed the company and am waiting a response. Does anyone know what else I can do. I will contact my fraud department of my bank. I wish I knew how they got my details.
Gwyneth Pike
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Syduan
, IM
3 comments
Syduan
of IM
Mar 01, 20191:22 pm EST
Verified customerThis comment was posted by a verified customer. Learn more
Wow, this has been going on since 2012 and they are still scamming people such as myself. does anyone know where they get so called clients personal details from as they are obviously involved in this scam also.
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Syduan
, IM
3 comments
Syduan
of IM
Mar 01, 20191:17 pm EST
Verified customerThis comment was posted by a verified customer. Learn more
Agreed.
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joan garlick
, GB
1 comments
joan garlick
of GB
Dec 03, 20183:46 am EST
Verified customerThis comment was posted by a verified customer. Learn more
i have had £15 taken from my bank account on 30/nov/18 without my permission, how do they get my details cheeky sods im a pensioner and cant afford extra money going out of my bank .how do i get in touch with them besides going to my bank ?
They took £15 out of my bank also,
EMAIL:
customerservice@completesavings.co.uk
Phone:
[protected]*
8 AM - 8 PM Monday-Friday
9 AM - 4 PM Saturday
Excluding bank holidays
ADDRESS:
Complete Savings
Sentinel House - Airspeed Road
Portsmouth, Hampshire
PO3 5RF
* Calls to 0800 numbers are free from UK landlines and mobiles. For all other network service numbers a charge may apply. Calls will be handled by our customer service representatives (operating from outside the UK).
For any enquiries or information about partnerships, please contact partnerships@completesavings.co.uk
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John Belk
, US
1 comments
John Belk
of US
Jun 12, 201812:26 am EDT
I lifted this from the trainline website, clearly trainline are a part of the scam
Complete Savings and My Time Rewards are partner companies of ours that offer discounts for a wide range of online retailers by way of a monthly membership.
You’ll be given the opportunity to sign up to one of these memberships when you make a booking with us, but if you’d rather not, you don’t have to. Just so you know, any membership you take out with either Complete Savings or My Time Rewards will be managed by these companies respectively.
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Chris Hulme
, GB
1 comments
Chris Hulme
of GB
May 31, 20188:56 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
Yes I found out its trainline but didnt realise it was being taken! They should make it explicit and trainline should dissociate themselves from the scammers. I spoke to an operative and hopefully they will refund as promised.
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worboys
, US
1 comments
worboys
of US
May 18, 20185:35 pm EDT
i have just checked my credit card bill and found complete save have taken £15 off of my credit card and as i only use it mostly on e bay they must have scammed my card i am really angry and want my money back. i will be contacting ebay and complete save to give them a mouthful and demand my cash back .just beware of this company and check your bills . odge-odge london
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Rob Atkinson
, GB
1 comments
Rob Atkinson
of GB
Apr 30, 20188:50 am EDT
I just discovered that I have be scammed for the past 17 months! I hadn't spotted the money going out and never saw any emails from them. I never signed an agreement with them. They say I must have ticked a box during a WH Smith purchase. I have cancelled the account and filled in the extra email form they sent me. I will see if they pay the full amount back and if not pursue them through the courts or financial ombudsman or card provider. WH Smith should be ashamed of themselves for facilitating this type of click-through scam.
We are sorry that you have concern about how you became a member. Please be assured that you did not simply tick a box to become a Complete Savings member. The only way you could have become a member and we received authorisation to charge your account is that you entered your details on the sign up page and agreed to the Terms of Service. To demonstrate this, I've just sent you an email with a copy of the sign up page you would have completed to become a member.
If you review that page you will see that the Terms of Service were made clear. The details you were required to enter on the Complete Savings sign-up page included: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the thirty day trial period, there is a monthly membership charge - this is why you were required to enter your credit/debit card details at this stage.
I hope this message and the direct email I sent to you addresses your concern and resolves the matter to your satisfaction.
Kind regards,
Mary
The Complete Savings team.
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j_n_r
, SA
2 comments
j_n_r
of SA
Jan 28, 201811:47 pm EST
I also just noticed the same deduction with me, how can I get back what I paid?
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toff1982
, GB
1 comments
toff1982
of GB
Dec 03, 201712:55 pm EST
this completesave.co.uk its total con and [censor] I had a look at my bank account other day and found out this company been taking 15 quid from my bank account for past couple months I contacted ma bank as had to block that payment . ill phone up this [censor]s tomorrow and see how it goes its not right what they doing steeling people money
and its all happened when I booked trianticket online and used my details so trainline past my detilas to those con [censor]
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Guo Guoguo
, US
1 comments
Guo Guoguo
of US
Nov 23, 20176:37 pm EST
I just find they took £15 monthly from my account. I cant believe that they have transferred MY money without MY authorisation. I had complaint to my bank and ask for help, they just leave me a phone number and asked me to phone someone else to solve it. It actually useless. So I emailed that silly company and going to bank next week again.
Hope we can get our money back.
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Donnas88
, US
1 comments
Donnas88
of US
Aug 17, 20173:49 pm EDT
My partner has had an issue wherein we noticed the first £15 payment come out of his account and immediately phoned the bank who told us they are a legitimate company?! But advised he change his bank card, which we have done. He has since had a refund... which they took back from the new card only 2 days later!
We also hunted through his emails and found a confirmation of his account, which we had clicked through and cancelled, and received a confirmation of this.
It makes me feel sick as I cannot work out how they got his new card details and I feel they need to be stopped somehow. I think the next thing I type will be to watchdog
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zana kazakovskaja
, US
1 comments
zana kazakovskaja
of US
Aug 11, 20174:29 pm EDT
I have just realise £15 been taken from my account since 06/2017.I had bought online tickets from trainline.co.uk and then forwarded to this site . I did not authorise ( at least that's what I thought) direct debit payment from my account . It was done in a very sneaky way .
I am disgusted with what these company do .
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colhogan
, US
1 comments
colhogan
of US
Jul 05, 20175:57 am EDT
I noticed £15 a month being taken from my account. I had clicked on a "Save an extra 15%" tab on an Argos page when I ordered some items that came to a considerable sum! My bank were at first quite negative! In the end they did contact this Scam company and achieved 3 onths payments back. An email supposedly with a claim form for further repayments arrived from this company and guess what! No claim form and no further contact is possible as automated replies are sent! A total Fake and Scam company.
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Bob Steward
, US
1 comments
Bob Steward
of US
Jun 22, 201710:29 am EDT
We have just had the same issues, £15 monthly when we have not authorized. They seem very helpful at first, with American accents, but have seen no emails as promised to confirm the conversation, and getting no feedback worth thinking about from Argos. My biggest worry is that they have my Credit cards details, how do these companies let them access that. Has anyone contacted someone like Watchdog to alert them? They would love that type of story.
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BearCan
, US
1 comments
BearCan
of US
May 16, 20171:22 am EDT
I bought tickets for a gig from Ents24.co.uk and was then sent an email offering cashback on future purchases... I did not enter my card details or authorise payment (these must have been lifted from Ents24.co.uk automatically!) I have just check the T&C's and it mentions nothing about payments being taken for the service... if you then click the 'Terms of Service' you get "Error 404". Very sneaky and as far as I can see totally fraudulent.
If you have an email from them, click a link from it and access your account. You can cancel from within and also see that they are holding your card details on file. These cannot be removed! Call your bank and forbid any future transactions.
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IrishPaddy
, GB
8 comments
IrishPaddy
of GB
Apr 27, 20175:10 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
These 'people' are fraudsters but are allowed to operate with impunity - so much for our so called FCA...?
You need to go to your bank and ask them to refund all deductions IMMEDIATELY. This outfit is impossible to get a result from, so don't even try. Same happened to me and when I told my bank Halifax (great bank) that I never had any dealings with these fraudsters, could not contact them and nobody could have had access my card, they (Halifax) immediately refunded all deductions. However, Halifax can only go back 13 months so you need to act NOW
I am sorry to hear you had difficulty contacting Complete Savings as we would be very happy to assist you. If you contact me directly, I would be able to provide you with assistance so that this matter can be sorted out for you. If you'd like my assistance, I can be reached at mary@completesavings.co.uk
Kind regards,
Mary
Complete Savings
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Spiralos
, GB
1 comments
Spiralos
of GB
Apr 27, 20171:31 am EDT
I have just found out that when buying a ticket from tramline.com, I ticked a box which agreed to a £20 discount on my next train ticket. My bank details were then given to completesave.co.uk who have been taking £15/month for the last 10 months. I have received nothing for this. They sent one receipt at the beginning but no other receipt saying money was being taken.
Obtaining money by misrepresentation is illegal. I consider both tramline.com and completesave to be guilty of this.
complete save.co.uk are busy plastering the web with "we would like to resolve this for you, please contact us". I just got one from them through twitter.
I received your direct email earlier today and at that time sent you a response with details on how you signed up for Complete Savings and also a resolution to your query. I hope my response resolved your query to your satisfaction. If you did not receive my response to your email, please contact me at mary@completesavings.co.uk.
Kind regards,
Mary
Complete Savings
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IrishPaddy
, GB
8 comments
IrishPaddy
of GB
Apr 12, 20171:49 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
FRAUD - LOCK THEM UP
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Jolypoly89
, AU
1 comments
Jolypoly89
of AU
Mar 26, 20177:10 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
these guys keep taking £15 from my account every month! Please close this company!
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lakelandted
, US
1 comments
lakelandted
of US
Mar 18, 20179:24 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
I have seen in my bank statement a pending payment of £15.00 to these CROOKS. I certainly did not agreed this payment, I have never heard of them or ever wanted to deal with this sort of fraudulent firms. As for filling a form I have never seen one never mind filling one. They must have hacked the firm where I made my last purchase, which I will be contacting. I have warned my Bank and probably loose my £15.00 .
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Debbie Potter
, US
1 comments
Debbie Potter
of US
Feb 09, 20171:48 pm EST
I too have fallen for this scam! I don't always check my bank statements as I never thought I needed to. Checked this months though and notice Switzerland..thinking what have I bought from there as it wasn't a dd or sto, I googled the name as alarm bells rang. I have clicked on these vouchers that pop up now and then when buying online but always went back a page and never signed up to anything. I rang the number tonight and spoke to a foreign man named Tony Garcia who tells me I've paid 15 payments @ £15 I asked I how have I benefited from these payments which he replied you will only benefit if you buy from the shops connected to it. I instantly cancelled it but I will have to go to my bank to make sure these crooks do not take any more. I also think the likes of Debenhams, Boots Trainline & Tesco are making a big mistake connecting themselves with this scam.
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johm6
, US
1 comments
johm6
of US
Jan 24, 20176:52 am EST
I see complete savings have tried to defend on this board.
There was never a online form. I was enrolled when ordering a pizza from Papa John's. Never again £15 pm for 4 months and a £1.00 debit to start with. To be fair they have said they will refund.
NEVER HAVE I SIGNED UP FOR THIS. THERE WAS NO FORM ASKING FOR DETAILS. THEY HAVE STOLEN MY DETAILS FROM PAPA JOHN'S OR PAPA JOHN'S HAS FRAUDULENTLY PASSED MY CARD DETAILS ON TO THIS SCAM COMPANY. I WILL BE REPORTING TO RELEVANT AUTHORITY
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tosh120
, GB
1 comments
tosh120
of GB
Jan 16, 20173:54 pm EST
I have had 15 pound a month taken from my account since I bought train tickets over the counter at the station last March and have only just noticed contact bank and fraud first thing in morning
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Fraudvictim=
, US
2 complaint
5 comments
Fraudvictim=
of US
Jan 09, 20173:41 am EST
Verified customerThis comment was posted by a verified customer. Learn more
If you are a victim of this company and you are looking for some real contacts for this company then google webloyalty international, the business name. The head of the company is called Guy Chiswick and you can look up the other 3 names on their website. Their offices, of you wish to talk to these people in person to ask for your money back are at 2 Harewood Place, London W1S 1BX. Telephone is +[protected]. That's where the decision makers sit and benefit from their ill gotten gains. Their call centers are at Sentinel House, Airspeed Road, Portsmouth Hampshire PO3 5RF and at 23 Route de crassier, 1263 Eysins. Their phone number is +[protected]. Next time you are between Geneva and Lausanne look them up, I am sure they will be happy to answer you why they took your money without your knowledge or consent.
Upon further research I found the two registered signatories for their Swiss company: Lise Edwige Hanhart, who lives in Nyon and Martin Lawrence David Child who also lives in Nyon. Feel free to contact them to share your feedback with them.
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MARIUS SOFIAN
, US
1 comments
MARIUS SOFIAN
of US
Jan 09, 20173:36 am EST
I was just checking my bank account transaction and it seems that complete savings co UK
has been withdrawing around 15 pounds per month from my bank, I have had £15 a month
taken from my account and none of these payments were authorized by me. They slipped past
my attention because the amount was only £15. I found out that the company scammed naive
people who think that just will save 10%off next purchase, complete savings co UK company
have scanned thousands by taking regular monthly visa debits of 15 pounds without
permission, consent of such debits being taking out of their account.
All victims of this scam share the following characteristics. None of them where even
aware of the company existing until their name appeared on a recurring visa debit on
their bank account.A background, subversive scam, this is very very insidious, and I never
authorized this.
It's a shame that My Protein com is consenting this scam by offering their publicity on
their website at the time when a customer is buying from them.
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Bill Nankivell
, US
1 comments
Bill Nankivell
of US
Dec 02, 20161:25 am EST
Yesterday my wife spotted that she had a £1 payment placed on her credit card from this company and could not identify where it had come from. She rang the credit card line and has got any further payments blocked and this payment will be reimbursed. We could not figure out where it had come from. Then seeing some other posts, I have realised that it is from trainline, because we booked some tickets from them last week. There was never any indications online that you were being signed up for anything and certainly no "sign up". just indications from trainline that you would get great future savings on train tickets - no mention of completesave. A background, subversive scam.
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Heather Saville Gupta
, US
1 comments
Heather Saville Gupta
of US
Nov 30, 201610:44 pm EST
Many scam stories, it seems. I clicked on a "save 20 pounds" button on The Trainline website, and had no idea that what I was signing up to was a 15 fee to be taken from my account every month. There have ben 10 payments taken in total, and all hidden in my long bank statement. I've only just realised as I'm travelling and not using my UK account so the charge has stood out. This is very very insidious, and I never authorised this. This is a pure scam and I want my money back.
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Bulent eskitutuncu
, GB
1 comments
Bulent eskitutuncu
of GB
Nov 30, 20167:39 pm EST
I just realised that they are taking 15 £ last four month from my bank account. I don't even know who is thos company and i never give this kind a permition.
Esave.co.uk
Completesave.co.uk
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Falak 35322034007
, US
1 comments
Falak 35322034007
of US
Nov 15, 20162:57 pm EST
Verified customerThis comment was posted by a verified customer. Learn more
this is extremely shocking for me as well. I was just checking my bank account transaction and it seems that complete savings has been withdrawing around 15 pounds per month from my bank account since April 2015. I did tried to call the customer service and it seems they have working hours from 08:00 to 08:00. Shame on these guys for scamming people. I will be calling them tomorrow morning and ask for refund.
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Wellington 1960
, US
1 comments
Wellington 1960
of US
Oct 27, 201611:49 am EDT
I have also just realised that money has been taken from my account in a very sneaky and underhand way, , , , SHAME ON YOU ! I got through to Jean Jacques and he has stopped the so called membership and will refund my money within the next ten days we will wait and see however I will not wishing to take any chances be down the bank tomorrow to cancel any future payments to this scam company
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a.turmel
, US
1 comments
a.turmel
of US
Oct 10, 20162:26 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
to-day is the 10/10/2016...just noticed £15.00 a month has been taken from my account since the beginning of 2016...i have not signed up to any scam savings scheme like this...why the police wont do anything is beyond me. in my opinion this is covert theft...in other words taking your money by trickery...
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Colin Lusk
, US
1 comments
Colin Lusk
of US
Oct 06, 201612:38 am EDT
Phone them (number here: http://www.completesavingsblog.co.uk/contact-form/ ) It's a pretty underhand business model they've got but obviously keep in mind that the person you talk to on the phone is likely just an employee and doesn't deserve an earful, no matter how annoyed you might be. They will cancel straight away. Call your bank to make sure they stop the payments too.
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jackie 82
, US
1 comments
jackie 82
of US
Sep 18, 201610:51 am EDT
i have had £15 taken from my account i have not signed up for this how do i cancel this before they take any more money from my account .
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easterneurope
, RU
1 comments
easterneurope
of RU
Sep 06, 20167:58 am EDT
Dear Scam-almost company!,
I have just discovered you have stolen money from my account without permission and authorisation like you did to others. The only difference is this time you picked up wrong person.
Dear Mary from customer service you do not need to apologise to me in such an official way cos soon you will do it in person.
We people from Eastern Europe, we show respect by meeting in person. Believe me Mary from such a personal meeting you can learn much more then during all those time you spent with completesavings.
PS.Will just wait for nice weather forecast so don't be disappointed to wait for a while but this ''bad'' weather make me feel anxious...
See you soon!
Your friend from Eastern Europe
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Alida Wood
, ZA
1 comments
Alida Wood
of ZA
Aug 28, 20163:49 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
I immigrated to South Africa in March 2016 and only went in to my Natwest account now out of interest sake to see if everything is still in order
and discovered that Complete Save have been taking £10 (the ONLY transaction/debit order on my account) from my natwest account since Feb this year. I did NOT authorise this!
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Joc1
, US
1 comments
Joc1
of US
Aug 25, 20169:14 am EDT
I moved to Australia 14yrs ago and rarely use my English bank account. However, I have noticed that I have recently been charged overdrawn charges. This happened previously in 2014 and was noticed unauthorised payments of 15 pounds/month taken from my UK account. My parents kindly went to bank to look at this issue for me and have been informed that 15 pounds/month has been being taken without authorisation since 2013! Completely and utterly unacceptable! I have emailed Mary directly regarding this situation and expect a response/refund and assurance that my details are removed and this does not happen again.
i have found today that completesave.co.uk has charged my bank card on August 30th, 2022 for 15.00 GBP and another transactions is pending for September 1st , 2022 15.00 GBP . I never used this card for online shopping and never authorized the charge this come up out of no where for me . Its helpful to monitor your online banking often to spot such fraud actions immediately. I have contacted the bank as well i sent an email to lovely lady who called her self Mary in this forum with request to clarification here
15 euro taking from my bank account and I don’t even have an account with ye I’d like my money back ASAP
Hey my name is Sarah waite and I seen u tried taken 15.00 out of my bank account and I want it stop now and refund back as it was taken without my permission and I want u to removed my bank details from ur site many thanks sarah waite
I’ve just noticed £15 has been taken out of my account and am furious as I didn’t authorise this. I’ve just emailed the company and am waiting a response. Does anyone know what else I can do. I will contact my fraud department of my bank. I wish I knew how they got my details.
Gwyneth Pike
Wow, this has been going on since 2012 and they are still scamming people such as myself. does anyone know where they get so called clients personal details from as they are obviously involved in this scam also.
Agreed.
i have had £15 taken from my bank account on 30/nov/18 without my permission, how do they get my details cheeky sods im a pensioner and cant afford extra money going out of my bank .how do i get in touch with them besides going to my bank ?
They took £15 out of my bank also,
EMAIL:
customerservice@completesavings.co.uk
Phone:
[protected]*
8 AM - 8 PM Monday-Friday
9 AM - 4 PM Saturday
Excluding bank holidays
ADDRESS:
Complete Savings
Sentinel House - Airspeed Road
Portsmouth, Hampshire
PO3 5RF
* Calls to 0800 numbers are free from UK landlines and mobiles. For all other network service numbers a charge may apply. Calls will be handled by our customer service representatives (operating from outside the UK).
For any enquiries or information about partnerships, please contact partnerships@completesavings.co.uk
I lifted this from the trainline website, clearly trainline are a part of the scam
Complete Savings and My Time Rewards are partner companies of ours that offer discounts for a wide range of online retailers by way of a monthly membership.
You’ll be given the opportunity to sign up to one of these memberships when you make a booking with us, but if you’d rather not, you don’t have to. Just so you know, any membership you take out with either Complete Savings or My Time Rewards will be managed by these companies respectively.
Yes I found out its trainline but didnt realise it was being taken! They should make it explicit and trainline should dissociate themselves from the scammers. I spoke to an operative and hopefully they will refund as promised.
i have just checked my credit card bill and found complete save have taken £15 off of my credit card and as i only use it mostly on e bay they must have scammed my card i am really angry and want my money back. i will be contacting ebay and complete save to give them a mouthful and demand my cash back .just beware of this company and check your bills . odge-odge london
I just discovered that I have be scammed for the past 17 months! I hadn't spotted the money going out and never saw any emails from them. I never signed an agreement with them. They say I must have ticked a box during a WH Smith purchase. I have cancelled the account and filled in the extra email form they sent me. I will see if they pay the full amount back and if not pursue them through the courts or financial ombudsman or card provider. WH Smith should be ashamed of themselves for facilitating this type of click-through scam.
Hello Rob:
We are sorry that you have concern about how you became a member. Please be assured that you did not simply tick a box to become a Complete Savings member. The only way you could have become a member and we received authorisation to charge your account is that you entered your details on the sign up page and agreed to the Terms of Service. To demonstrate this, I've just sent you an email with a copy of the sign up page you would have completed to become a member.
If you review that page you will see that the Terms of Service were made clear. The details you were required to enter on the Complete Savings sign-up page included: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the thirty day trial period, there is a monthly membership charge - this is why you were required to enter your credit/debit card details at this stage.
I hope this message and the direct email I sent to you addresses your concern and resolves the matter to your satisfaction.
Kind regards,
Mary
The Complete Savings team.
I also just noticed the same deduction with me, how can I get back what I paid?
this completesave.co.uk its total con and [censor] I had a look at my bank account other day and found out this company been taking 15 quid from my bank account for past couple months I contacted ma bank as had to block that payment . ill phone up this [censor]s tomorrow and see how it goes its not right what they doing steeling people money
and its all happened when I booked trianticket online and used my details so trainline past my detilas to those con [censor]
I just find they took £15 monthly from my account. I cant believe that they have transferred MY money without MY authorisation. I had complaint to my bank and ask for help, they just leave me a phone number and asked me to phone someone else to solve it. It actually useless. So I emailed that silly company and going to bank next week again.
Hope we can get our money back.
My partner has had an issue wherein we noticed the first £15 payment come out of his account and immediately phoned the bank who told us they are a legitimate company?! But advised he change his bank card, which we have done. He has since had a refund... which they took back from the new card only 2 days later!
We also hunted through his emails and found a confirmation of his account, which we had clicked through and cancelled, and received a confirmation of this.
It makes me feel sick as I cannot work out how they got his new card details and I feel they need to be stopped somehow. I think the next thing I type will be to watchdog
I have just realise £15 been taken from my account since 06/2017.I had bought online tickets from trainline.co.uk and then forwarded to this site . I did not authorise ( at least that's what I thought) direct debit payment from my account . It was done in a very sneaky way .
I am disgusted with what these company do .
I noticed £15 a month being taken from my account. I had clicked on a "Save an extra 15%" tab on an Argos page when I ordered some items that came to a considerable sum! My bank were at first quite negative! In the end they did contact this Scam company and achieved 3 onths payments back. An email supposedly with a claim form for further repayments arrived from this company and guess what! No claim form and no further contact is possible as automated replies are sent! A total Fake and Scam company.
We have just had the same issues, £15 monthly when we have not authorized. They seem very helpful at first, with American accents, but have seen no emails as promised to confirm the conversation, and getting no feedback worth thinking about from Argos. My biggest worry is that they have my Credit cards details, how do these companies let them access that. Has anyone contacted someone like Watchdog to alert them? They would love that type of story.
I bought tickets for a gig from Ents24.co.uk and was then sent an email offering cashback on future purchases... I did not enter my card details or authorise payment (these must have been lifted from Ents24.co.uk automatically!) I have just check the T&C's and it mentions nothing about payments being taken for the service... if you then click the 'Terms of Service' you get "Error 404". Very sneaky and as far as I can see totally fraudulent.
If you have an email from them, click a link from it and access your account. You can cancel from within and also see that they are holding your card details on file. These cannot be removed! Call your bank and forbid any future transactions.
These 'people' are fraudsters but are allowed to operate with impunity - so much for our so called FCA...?
You need to go to your bank and ask them to refund all deductions IMMEDIATELY. This outfit is impossible to get a result from, so don't even try. Same happened to me and when I told my bank Halifax (great bank) that I never had any dealings with these fraudsters, could not contact them and nobody could have had access my card, they (Halifax) immediately refunded all deductions. However, Halifax can only go back 13 months so you need to act NOW
Hello IrishPaddy:
I am sorry to hear you had difficulty contacting Complete Savings as we would be very happy to assist you. If you contact me directly, I would be able to provide you with assistance so that this matter can be sorted out for you. If you'd like my assistance, I can be reached at mary@completesavings.co.uk
Kind regards,
Mary
Complete Savings
I have just found out that when buying a ticket from tramline.com, I ticked a box which agreed to a £20 discount on my next train ticket. My bank details were then given to completesave.co.uk who have been taking £15/month for the last 10 months. I have received nothing for this. They sent one receipt at the beginning but no other receipt saying money was being taken.
Obtaining money by misrepresentation is illegal. I consider both tramline.com and completesave to be guilty of this.
complete save.co.uk are busy plastering the web with "we would like to resolve this for you, please contact us". I just got one from them through twitter.
Hello Spiralos:
I received your direct email earlier today and at that time sent you a response with details on how you signed up for Complete Savings and also a resolution to your query. I hope my response resolved your query to your satisfaction. If you did not receive my response to your email, please contact me at mary@completesavings.co.uk.
Kind regards,
Mary
Complete Savings
FRAUD - LOCK THEM UP
these guys keep taking £15 from my account every month! Please close this company!
I have seen in my bank statement a pending payment of £15.00 to these CROOKS. I certainly did not agreed this payment, I have never heard of them or ever wanted to deal with this sort of fraudulent firms. As for filling a form I have never seen one never mind filling one. They must have hacked the firm where I made my last purchase, which I will be contacting. I have warned my Bank and probably loose my £15.00 .
I too have fallen for this scam! I don't always check my bank statements as I never thought I needed to. Checked this months though and notice Switzerland..thinking what have I bought from there as it wasn't a dd or sto, I googled the name as alarm bells rang. I have clicked on these vouchers that pop up now and then when buying online but always went back a page and never signed up to anything. I rang the number tonight and spoke to a foreign man named Tony Garcia who tells me I've paid 15 payments @ £15 I asked I how have I benefited from these payments which he replied you will only benefit if you buy from the shops connected to it. I instantly cancelled it but I will have to go to my bank to make sure these crooks do not take any more. I also think the likes of Debenhams, Boots Trainline & Tesco are making a big mistake connecting themselves with this scam.
I see complete savings have tried to defend on this board.
There was never a online form. I was enrolled when ordering a pizza from Papa John's. Never again £15 pm for 4 months and a £1.00 debit to start with. To be fair they have said they will refund.
NEVER HAVE I SIGNED UP FOR THIS. THERE WAS NO FORM ASKING FOR DETAILS. THEY HAVE STOLEN MY DETAILS FROM PAPA JOHN'S OR PAPA JOHN'S HAS FRAUDULENTLY PASSED MY CARD DETAILS ON TO THIS SCAM COMPANY. I WILL BE REPORTING TO RELEVANT AUTHORITY
I have had 15 pound a month taken from my account since I bought train tickets over the counter at the station last March and have only just noticed contact bank and fraud first thing in morning
If you are a victim of this company and you are looking for some real contacts for this company then google webloyalty international, the business name. The head of the company is called Guy Chiswick and you can look up the other 3 names on their website. Their offices, of you wish to talk to these people in person to ask for your money back are at 2 Harewood Place, London W1S 1BX. Telephone is +[protected]. That's where the decision makers sit and benefit from their ill gotten gains. Their call centers are at Sentinel House, Airspeed Road, Portsmouth Hampshire PO3 5RF and at 23 Route de crassier, 1263 Eysins. Their phone number is +[protected]. Next time you are between Geneva and Lausanne look them up, I am sure they will be happy to answer you why they took your money without your knowledge or consent.
Upon further research I found the two registered signatories for their Swiss company: Lise Edwige Hanhart, who lives in Nyon and Martin Lawrence David Child who also lives in Nyon. Feel free to contact them to share your feedback with them.
I was just checking my bank account transaction and it seems that complete savings co UK
has been withdrawing around 15 pounds per month from my bank, I have had £15 a month
taken from my account and none of these payments were authorized by me. They slipped past
my attention because the amount was only £15. I found out that the company scammed naive
people who think that just will save 10%off next purchase, complete savings co UK company
have scanned thousands by taking regular monthly visa debits of 15 pounds without
permission, consent of such debits being taking out of their account.
All victims of this scam share the following characteristics. None of them where even
aware of the company existing until their name appeared on a recurring visa debit on
their bank account.A background, subversive scam, this is very very insidious, and I never
authorized this.
It's a shame that My Protein com is consenting this scam by offering their publicity on
their website at the time when a customer is buying from them.
Yesterday my wife spotted that she had a £1 payment placed on her credit card from this company and could not identify where it had come from. She rang the credit card line and has got any further payments blocked and this payment will be reimbursed. We could not figure out where it had come from. Then seeing some other posts, I have realised that it is from trainline, because we booked some tickets from them last week. There was never any indications online that you were being signed up for anything and certainly no "sign up". just indications from trainline that you would get great future savings on train tickets - no mention of completesave. A background, subversive scam.
Many scam stories, it seems. I clicked on a "save 20 pounds" button on The Trainline website, and had no idea that what I was signing up to was a 15 fee to be taken from my account every month. There have ben 10 payments taken in total, and all hidden in my long bank statement. I've only just realised as I'm travelling and not using my UK account so the charge has stood out. This is very very insidious, and I never authorised this. This is a pure scam and I want my money back.
I just realised that they are taking 15 £ last four month from my bank account. I don't even know who is thos company and i never give this kind a permition.
Esave.co.uk
Completesave.co.uk
this is extremely shocking for me as well. I was just checking my bank account transaction and it seems that complete savings has been withdrawing around 15 pounds per month from my bank account since April 2015. I did tried to call the customer service and it seems they have working hours from 08:00 to 08:00. Shame on these guys for scamming people. I will be calling them tomorrow morning and ask for refund.
I have also just realised that money has been taken from my account in a very sneaky and underhand way, , , , SHAME ON YOU ! I got through to Jean Jacques and he has stopped the so called membership and will refund my money within the next ten days we will wait and see however I will not wishing to take any chances be down the bank tomorrow to cancel any future payments to this scam company
to-day is the 10/10/2016...just noticed £15.00 a month has been taken from my account since the beginning of 2016...i have not signed up to any scam savings scheme like this...why the police wont do anything is beyond me. in my opinion this is covert theft...in other words taking your money by trickery...
Phone them (number here: http://www.completesavingsblog.co.uk/contact-form/ ) It's a pretty underhand business model they've got but obviously keep in mind that the person you talk to on the phone is likely just an employee and doesn't deserve an earful, no matter how annoyed you might be. They will cancel straight away. Call your bank to make sure they stop the payments too.
i have had £15 taken from my account i have not signed up for this how do i cancel this before they take any more money from my account .
Dear Scam-almost company!,
I have just discovered you have stolen money from my account without permission and authorisation like you did to others. The only difference is this time you picked up wrong person.
Dear Mary from customer service you do not need to apologise to me in such an official way cos soon you will do it in person.
We people from Eastern Europe, we show respect by meeting in person. Believe me Mary from such a personal meeting you can learn much more then during all those time you spent with completesavings.
PS.Will just wait for nice weather forecast so don't be disappointed to wait for a while but this ''bad'' weather make me feel anxious...
See you soon!
Your friend from Eastern Europe
I immigrated to South Africa in March 2016 and only went in to my Natwest account now out of interest sake to see if everything is still in order
and discovered that Complete Save have been taking £10 (the ONLY transaction/debit order on my account) from my natwest account since Feb this year. I did NOT authorise this!
I moved to Australia 14yrs ago and rarely use my English bank account. However, I have noticed that I have recently been charged overdrawn charges. This happened previously in 2014 and was noticed unauthorised payments of 15 pounds/month taken from my UK account. My parents kindly went to bank to look at this issue for me and have been informed that 15 pounds/month has been being taken without authorisation since 2013! Completely and utterly unacceptable! I have emailed Mary directly regarding this situation and expect a response/refund and assurance that my details are removed and this does not happen again.