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Zong / Complaint for fraud

1 Pakistan Review updated:

I have been using zong prepaid for some time then I started using internet apps on my mobile i.e. google earth so I went to zong office to activate postpaid service with flat rate internet charges. There CSR (Aqib Shahzad) said that I should use flat rate package on my prepaid package saying that it will cost me same. This in fact would have cost me twice. I spend more than 10 minutes explaining him the same.

However when after activation, I enabled internet on my phone, next day all my deposit vanished and they told me that flat rate package was never activated.

I registered my complaint and Aqib Shahzad turned out to be a big liar when they told me that he reported his denied that I ever requested for flat rate GPRS package. I rarely make any call therefore postpaid package was worthless to me without flat rate GPRS. Why would a person use up all of his security deposit in one day? Plus forgetting a 10 minutes conversation is not possible therefore he intentionally lied to his company or zong itself in involved in robbing people.

After three months of my numerous complaints (during which I talked to many people at 310) Mr. Asim (from 310) said that although he agrees that the mistake was on their part but they are not able to refund my money. He also insulted me by saying that he can give my money out of his pocket. (I dont care about money, I want you to face consequences of fraud so that you may think before doing the same to other customers.)

I advise everybody either not to use Zong services or otherwise, do not trust zong employees because they don’t have complete information of their own products, they make mistakes for which customer has to pay and they also never refund even if it is their mistake.


Date of sale: 25-10-2010

Location: (Blue area franchise) CMPak Limited, Zong Tower, TF Complex, 7-Mavue Area, G-9/4, Islamabad.

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  • Gh
      4th of Feb, 2013
    0 Votes

    From: GHALIB HUSSAIN <[protected]>

    dear sir iam ghalib hussain from ghotki
    site no3474 tower work not complete site incharge mustaq ahemd chann and janger ijza show there civil work was complete
    there is many work remaing and alos many demges such like neibhour wall owner buling demge

    contact number03243781828 ghalib hussain

  • Do
      30th of Mar, 2013
    0 Votes

    Oh my god, thats dreadful I have problems with this company too!

  • Mu
      20th of Feb, 2019
    0 Votes

    I met with a zong sim seller on faizabad rawalpindi metro stop, who sold zong sim in 220 Rs having promo with 10 gb data for one month and 1000 minutes for a month but it was totallay fruad, its customer service also much poor.
    Munir ul hassan Magray

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