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Zara/online Order / delayed delivery - non refund

Aug 11, 2015
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I ordered about $500 worth zara clothes online, so I could give as presents before returning home for summer. However, the products were delayed for almost 3 weeks, and by the time it was delivered, I already went back home. I called and requested a refund. They rudely rejected me and offered no helps whatsoever. It was a rental house so I am not sure I could get the package back. Yet, I already left the country, which means even if I could contact the landlord, I would still have to pay for ridiculously expensive international shipping fees. I wonder why all this have to become my problems just because zara fails to deliver products on time.

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Zara.com Logo Zara.com
Customer Care Service
Avenida de la DiputaciĆ³n s/n
Spain - 15142
+34 900 814 900
+1 212 754 1128
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