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Zara.com Customer Service Phone, Email, Contacts

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1.3 496 Reviews

Zara.com Complaints Summary

42 Resolved
454 Unresolved
Our verdict: If considering services from Zara.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Zara.com reviews & complaints 496

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Newest Zara.com reviews & complaints

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7:38 am EDT

Zara.com rude staff

Two days prior to my major complaint, I bought two dresses in the sale section of Zara, Sliema. One dress of which I found when I was home was ripped, the other fine however sheer underneath and therefore unwearable without a slip. I decided to return both products. When returning the products today I was told I could not return one because of the lack of tags. Which I could understand as I did not check the garment thoroughly enough before I bought it. The manager was also friendly and politely told me it could not be returned. However although the staff dealing with the matter on the cashiers were friendly when discussing the garment to me personally, they spoke to each other only in Maltese. Not only was this extremely humiliating but as I do my speak the language I was unable to keep up with what was happening now with my order. The staff further looked at me and back at the garment speaking only in Maltese. This is completely unacceptable. I know fine well they are able to speak English as they did to me and well enough to discuss the matter in front of me in English. I was made to feel humiliated in front of a line of customers as they spoke about me while I was in front of them. I would recommend anyone who is not a Maltese citizen to boycott Zara, Sliema due to this humiliating and petty behaviour.

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Nikverma
Leeds, GB
Dec 08, 2021 7:13 am EST
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Zara leeds manager behaviour was really like she didn't want to see customers like us in zara anymore. It were like she has personal problem with us. I bought 3 bottom one jacket and shoes. Just 2 days back. And have tags with it. But she was like I can't take it back. I said plz check it I didn't even wear you can smell it. She was like angry face at me and I don't need to smell it. I can't return it and put it back like we we nothing. I felt so insult and bad in front of my wife and daughter and queues behind customers it was like humiliating. Her way of talk rude and unacceptable. I m buying and wearing only zara clothes from more then 10 years. And always spend nearly more then £200 or more every time when I shop from zara leeds. But I give up zara. I will never go to zara store leeds city centre anymore. And won't buy zara products and when I told my family they also starts to hate zara cuz of these kinds of persons working there. Who makes us hate to our favourite brands. I can't believe not weard just bought 3 days back and I had tags with it. Still her behaviour like. It's sad actully. M and my family and mine best friends leaving zara from our dictionary for permanently.

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T
12:52 am EDT

Zara.com horrible service/ bad business

I placed an online order for three pair of shoes on Zara.com on 6/18/2015. On 6/20/2015, I received an email stating my order had been shipped and a tracking number would be sent shortly. On 7/20/2015, I called customer service, since I never received a tracking number or the items I ordered, only to be told, my items were out of stock. There was never any correspondence sent advising me of the issue. I immediately asked for a refund. The refund confirmation email stated, I would have to wait 14-28 days to receive my refund. Bad business!

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7:22 pm EDT

Zara.com return policy & rude cashier

I bought a yellow jumpsuit at Zara, and when I tried at at home, I realized I don't like the fit. I was able to bring it vacation to the store almost 2 weeks later, with tags intact. The male Cashier refused to give me a refund, as I lost the receipt. And when I asked if I can at least get a store credit, he rudely Said no as it was the store policy. Another employee joined in on the conversation, as I was trying to explain that I have purchased the item from that store with another top, but I'm only returning one. The male Cashier even said 'were not trying to victimize you' to which I replied I never said that, but at least have better customer service to make up for the absurd store policy.

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1:55 pm EDT
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Zara.com customers

I worked in Zara and sometimes we failed to provide adequate customer service. This is due to the amount of work that is required by the big bosses and the little amount of hours we are granted per month to staff the store. Everything is measured by productivity for each member off staff. Customer service unfortunately is not the number one priority and will most likely be a 'self service' store. In my store we have 1 member of staff who is responsible for the fitting room . They must show customers to their fitting room, fix items that are rejected by customers, hang them up properly, put each item back in its correct place, check sizes for customer, phone other stores, find alternatives all the while running back and forth to clear the hundreds of items that customer hand back inside out or upside down. Let's be clear, it's not frigging rocket science to hang an item on a hanger but almost every single person can't seem to do this simple thing. Frustration tends to kick in as it's clear you just can't be arsed hanging it up properly. Some will say " well its your job" no, our job is already done staying an hour after the store is closed to make everything perfect for you coming in. You picked it up on the hanger, please return it in the same way!

Another member of staff is responsible for replacing every item that is sold. We have a sophisticated system that tells us each item and size to pull from the stockroom and take to the shop floor. These are normally in the hundreds every hour and that one person must pull an item in less than half a minute. Stockrooms are not close, some are remote. This person is exhausted by the end of the 10 hour shift as it's constantly go go go.

We have 2 cashiers on the till throughout the day but the till system is very complex and requires a lot of attention. If any mistakes are made in this role it can lead to dismissal. Any discrepancies at the end of the night are taken very seriously which is why floor staff are not allowed to operate the till. Even managers do not know how to operate the till which is why, when there is a Que, we cannot just 'jump on'
Then we have the deputy and general manager who between them are responsible for having a plan for the day which consists of the following: daily planner, shoe, clothing order, processing online that come into store, floor plans for new lines, deliver placement, delivery displays/allocations, delivery labels, transfers between stores, rotas, millions and millions of reports, commercial actions, operations, staff management, and last but not least we need to deal with all the emails from the big bosses. These come through every day between 10-20 emails and they are unplanned actions with deadlines attached that we must do. I.e price change on a certain shoe, removal from sale, making sure an item is out, counting how many shelves we have in the stockroom. Etc. Etc.

And on top off all of these thing we have to contend with some of the most obnoxious people. Yes, you are a customer, you are not the queen. You do not get to speak to us in a derogatory manner. Some of you people are lovely and will therefore receive good customer service.

Our top complaint.
1. Why can't you jump on the till? ( already explained)

2. There's makeup on every white top, why do you have them on display? (Ok, now be aware that's it's YOU the customer who does this? You mark the top with your make up or fake tan. It is not our fault. We keep the dirty ones out for you to try and if you wish to take the item we will get you a fresh one from the stockroom)

3. Online. ( zara stores have NOTHING to do with online. We are just the holding place for your items so stop moaning at us, it's not our fault!)

And finally the most important one of them all, the returns policy.
Would you try to return your car without the paperwork? Probably not! If the receipt wasn't important we wouldn't give you one. This no refund without a recipe is nothing new, it's been a thing since before I was born. If you don't Want any hassle the please keep your receipt safe.

We do not refund without a recipe unless it's faulty. We no longer exchange without a receipt unless it is being returned in the store it was purchased then we MAY be able to track it and exchange it. These are the basics! If you don't like it then you are under no obligation to shop in Zara.

We do not deliver poor customer service on purpose, we are stretched thin enough. We are happy to get you a size or check another store as this is our job but we do not need to tolerate rude behaviour. Let's face it, your just that type of person since you all have taken the time to write a complaint. And one last thing, I've had soooooooooooo many customers who are unhappy with something in store who swear they will not shop in Zara again. I'm sorry, please don't make me laugh, you always end up back in for a sneaky little purchase.

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rtraaann
, CA
Aug 21, 2015 7:20 pm EDT
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I work at Zaras too and this is a thousand times true.
Customers don't seem to be able to fathom that they are not the only customer that needs help and that we have obligations not just fulfilling their every need.

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11:54 pm EDT
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Zara.com inner chip

Regarding Zara's product inner chip that has been a disturbance to all customer in Jakarta or might be the rest of Indonesia. Picture that, we're buying your product with a chip embedded inside and we didn't even realise or warned in advance that it will cause noise every time we walk through every retail shop's security door. Thus, in the end, we have to visit a Zara store (Yes, i was welcomed with a triggered alarm on the door) and asked the employee to deactivate the chip. They treated us unfairly even rejected to deactivate it without receipt. I bought the bag for like around 3 months earlier...how would you think that i would keep them? I had to make a commotion and met the store manager. After round talks then he allowed to non activate my chip but he did remind me that the same thing will repeat in another 3 months. Seriously, Zara, with all the respect, if you're planning to do business in this way i might just move on and buy a more branded bag than yours. This is a extremely upsetting treatment to be a customer in your store.

If you think i lied, please find the blog attached because it wasn't approve by your spell check (yes, find a translator coz u have business in Indonesia so the least you can do is to read our feedback). This blog address was created by another Zara customer.

Thanks Zara, you lost another customer!

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10:09 pm EDT

Zara.com cheap materials/ low quality workmanship

I have ordered a blazer from Zara. The first time I wore it, it ruined a blouse I wore underneath it. My white blouse was purplish after being in contact with the blazer for a few hours. I contacted the Customer Service. Not only did they not apologize, but they told me that the item has been inspected for quality control and that I should not experience any issue with it as long as it is handled properly. How am I supposed to handle a blazer that I wore for a few hours? When I wanted to take it off for a few minutes, I noticed how my blouse looked like. I decided to keep it on, because I was ashamed. I thought that people might think that I do not wash my clothes. Besides, I could never remove the purplish color from my blouse. I have decided that I would never buy anything else from Zara in the future.

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zara peters
Milton Keynes, GB
May 12, 2010 1:03 am EDT

I woke this morning to check my bank and realise that like others on here im down by $34.[protected] im not a happy bunny as am a single mum of 2 but i will get to the bottom of this and get my money back

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5:34 pm EDT
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Zara.com very poor service

I went to shop using a gift card I received, after an hour shopping when I get to the cash to pay I'm told their machine is down and can't accept gift cards. The manager was close by and confirmed an I.T was on his way to fix tge issue. So i went shopping around and came back where I ended up waiting close to 45 min and was then told it would take another 30 min to work. I couldn't wait any longer so I purchased my items and was told to come back the next day when it would be working and do a refund and repurchase with gift card after. The next day I return as I was told and the computer was still not working. I went out of my way a 2nd time to come back (### I was told too) for nothing and have to return a 3rd time. This is really a horrible service. I then ask the cashier as I wanted to wear what I purchased for a funeral the next day and say if your machine still doesn't work can I wear what I purchased, keep my tags (as I will be repurchasing them anyways and this is not my fault) she tells me no. So not only did I get wrong info to come back for nothing, I cannot even wear the clothes I purchased. This us just unacceptable and really bad client experience. It's definetly not inviting to come back.

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7:57 am EDT

Zara.com animal print zara wallet

Zara store - palladium, lower parel. Mumbai
I had a zara wallet, animal print, fur texture. The wallet beeped everytime I passed through security. It was very embarrasing. I asked the above store to deactivate it in july, 14. Next, again in feb15, I faced the same issue. I went to the same store again and told them to thoroughly check the wallet as I couldnot face the embarrasement everytime. The attendant made a note of my contact no and name and took my wallet. Since then the store never contacted me to return my wallet. When I visited the store again march, they told me that there is no record of the wallet and hence cannot resolve the issue, the store manager is zafar and the people who attended were a girl called shirly, syed. I need my wallet back

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1:52 pm EDT
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Zara.com leather peeling

Dear Sir / Mam
I purchased 2 ladies bag of this brand, one is almost 3 yrs old and second is 2 yrs old and there is same problem with both bags, their leather is peeling day by day, and I hardly used that bags. I am not having their bills because I never expected such type of problem with such a good brand so I hope for a good response from your side and expect that my problem will be solved. Thank you so much

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10:00 am EST
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Zara.com bad quality

Zara shop at city center Alexandria, Egypt has the worst customer service ever. His employees are impolite and they are not trained at all to deal with people.
They also sale bad quality cloth.
I bought a coat and after wear only one time, the zip damaged, after going to the store that said no we couldn't help you this coat is not in our system... They are liars and impolite. I will never go to that store again

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5:23 am EST

Zara.com non receipt of goods/not offered compensation

I placed an order with Zara.com last month for Christmas as I generally have done so many times before. I paid for express delivery because I wanted to guarantee the arrival of the goods before Christmas. I was first sent an email from Aramex, then an email from Zara [protected]) to confirm the delivery time which I replied to, as I was going away for the Christmas. Following that Zara sent me an order confirmation for both orders, then one from DPD with a time on it, with only half the order included. I then received another email with a goodwill gesture offering me back my delivery fee. I thought this was because of an error with the previous message showing only half my order. I then received a time slot so I assumed this was the delivery time and decided I would wait patiently. I then received an email first thing in the morning which I believe stated that the delivery date is going to be 19-12-2014, so I didn’t think I needed to be in the house, although I was in the house throughout the day and never saw any delivery guy, nor did I hear the bell ring. I then received an email that evening with the other half of my order stating that it will be arriving the following day [protected]). I thought nothing of it and planned to stay at home to wait for my delivery as planned. I then received an email from DPD again stating that the order is due for delivery for Friday 19th December but no delivery slot was given, that was followed up by an email from Zara to state that the tracking information could be used. I used it to track and I couldn’t see a delivery time. I then received an email that night, still no goods, but to offer another good will gesture. Obviously I was overjoyed and I didn’t complain. The next morning I received another email from DPD to state what the delivery time will be and I waited in my house. I left as soon as the delivery time was up because I had other plans and I attempted to call DPD. I was on hold for ages so I decided I will call in the morning. When I called in the morning no one answered. I then called Zara but they were closed. On Monday I got through to DPD they said I needed a tracking number and the one I gave them was not matching, they said they couldn’t locate me through my name, so I hung up. I got straight on the phone to Zara and this is where the drama unfolded. I spoke to someone who told me that the delivery had been signed by a K Browne and a Z Browne. They also asked me if I know who these people are and I kept re-iterating that I waited at the delivery time and no one showed. They then informed me that they were going to investigate. All up until the new year I still had no explanation, items or the courtesy of someone calling me back, even though they (at Zara) kept saying they will call me back. When I was called back I was told that this will be investigated and I will get a call back within 48 hours. When I did get a call back, I think this was around the beginning of January 2015, I was told that Aramex will be investigating and I was given an explanation that I will get a call. On the 2nd of January (Friday), someone came to ask me to sign a bit of paper and print my name to “match the signature given at delivery”. I had a short conversation with the guy (Noureddine from DPD) and he mentioned that a white lady had taken my parcel, he also mentioned that he has delivered to me before in the past, which is accurate and I have also seen him before when delivering other items to me and even neighbours. I signed and printed my name as requested then got straight on the phone to Zara. I spoke to a lady [protected]) who kept me on hold then informed me that the signature that I gave was to confirm receipt of my delivery and that nothing more can be done after this. I was furious and I contacted Aramex to ask them what the issue was and why did the delivery driver lie and say that my items were delivered. I know for a fact I didn’t say anything of the sort so I was very upset by this. I was then told by Zara to give them another 2 days. On Monday [protected]) I was given the run around for a few days so I decided I was going to chase this myself as the updates from head office were unhelpful and not really giving any information. Aramex told me that someone is going to interview the driver as my item was apparently delivered to a neighbour. I know this information was not correct because Zara didn’t tell me this in the first place. I waited for them to call me back and they re-confirmed that the signature I gave was confirming delivery and they will contact Zara for an invoice, still not really providing me with information. I then contacted DPD and was told that the delivery driver is going to be interviewed only when an investigation has been raised (this was on or around 6-1-2015). I then called back Zara and on Friday (9th January 2014) and was told that the investigation was now closed because I signed to confirm delivery and I will not be getting a refund. I asked the lady to contact head office and inform them, again, what was said to me regarding this signature and the lady on the phone put me on hold for ages before coming back on and stating that a new person called Bilal will be dealing with it and that a decision will be made on Monday [protected]). I called back on Monday for an update and I was told that nothing has changed and that I will need to give another 48 hours and I wasn’t given a reason or explanation. As you can imagine I am now frustrated and I don’t know what to do with regards to my money back. I have seen the delivery driver myself and spoke to him about the signature and he said that he never told his company that I confirmed delivery. I then called DPD myself and been told that they have not come to collect a signature for confirmation of delivery and that it was to match the one shown in the parcel after days of Zara and Aramex telling me something different. I do not know why now, today another 48 hours DPD are investigating when this has been going on for almost month. Now I am on the phone to Zara and a lady is saying to me that she has been told that DPD are adamant that the package was delivered to the correct address, baring in mind that I have been told that it was delivered to a neighbor, now apparently I am being told that DPD are adamant that there was no incorrect address.

I was advised by a CSA to lodge a complaint and then I was called back saying that I will get my refund with no compensation after all the stress i have been through. I will never ever buy from Zara again in my life. Furious!

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3:59 am EST

Zara.com order not delivered

I placed an Online order on 26th Dec 2014 and expecting the delivery within 3 to 5 working days but didn't receive my parcel or delivery until now.
Raised an customer complaint on 6th Jan that didn't receive parcel or delivery yet. Customer service representative updated that will raise a ticket to investigate and check with carriers to see where the parcel was delivered.
Called on 10th Jan - Customer service representative sent me the receipt signature to confirm but couldn't recognise and said will investigate further with ground staff who delivered the actual parcel and call back on 13th Jan.
I was expecting a call back on 13th Jan but didn't receive any call back until 20th instead I called customer services to find out whats happening with my order. Still there is no response from ground staff but will request management to look for refund because there is no stock available of your item. Refund might take upto 48hrs and apologised.

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Mramzy
, EG
Feb 04, 2015 12:02 pm EST
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They have a very poor customer service

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9:08 pm EST

Zara.com product quality

fter a terrible customer service experience at Zara Canada I will not be purchasing a single product from their store. Bought a pair of trousers on sale on a Saturday, was getting my outfit ready for work Sunday night, took all the tags off, and cut out 1 of the 3 long inside tags out since I was planning on wearing these to work the next day. Get them on, do up the zipper when it gets stuck, tried pulling it up & down wouldn't budge & then the zipper split. After 5 minutes I shimmied out of the pants. Went to Zara on Monday with the receipt, all the hangtags, only thing I threw in the garbage & didn't bring was one of the 3 inside tags. Cashier said no problem this shouldn't happen & got her manager to come sign off on the exchange. The manager came over & said although I had the receipt, hangtags & all but one tag on the inside he would not take the damaged item back. I worked at lululemon who has the best customer service exchange and damage policy so I was calm & mature with my approach as I have heard all the stories before but at the end of it, the "manager" who in my opinion is not much of a manager made it very clear that Zara does not stand behind the quality of its product. I was told to email & call head office however good luck ever getting through or a response. Only good part of this experience was that I only paid $35 dollars for these pants I never got to wear out the door & not $79 which they are regularly priced at. Just a heads up for Zara customers, don't want anyone to have the same experience!

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Mramzy
, EG
Jan 30, 2015 9:53 am EST
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It happened with me too, they have the worst customer service in city Alexandria Egypt too

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6:25 am EST
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Zara.com short changed at sales counter

My teenage daughter bought some clothing on boxing day in Zara WR Leeds. Her gift card was not enough to cover payment so she handed over a £20 note which her grandmother had just given her. The salesperson gave her cahnge from a £10.
This was queried immediatley however the salesperson refused to do anything. My daughter was then embarresd by the scene created in front of other customers as staff refused to give their names or the name of the manager.
A complaint was logged on line however a standard reply that was not relevant came back. I have also complained on twitter without success. I eventually managed to contact the store manager who said she would investigate and come back to me. I am still waiting however a £10 note has arrived today with a scribbled apology on a small business card.
This was a very upsetting incident for my daughter who loves Zara fashon an it makes up a large percentage of her wardrobe. The attitude of the staff was appaling and they made her feel like she was lying.

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4:37 pm EST
Resolved
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Zara.com unsatisfactory customer service

Dear Sir/Madam,
I am a very loyal customer of Zara clothes fashion store in Queen St. Cardiff. On 28.12.14 I and my partner decided to go for a treat and do some shopping for clothes in one of my favourite shops which is Zara. We spent quite a lot of money and went back home. The next day i looked at my reciept and realised that the sales assistant had over charged me on one item of clothes and also in another item of clothing there was a tear. I took the item's back and explained they had made an error, also could I have a refund on the damaged item. The sales assistant called her manager over and asked if she could authorise these refunds. As the assistant took the reciept off me she accused me off falsifying the reciept and humiliating me in front of customers and staff, she also accused me of changing the price tags on the item's of clothing which i purchased. I told her not to accuse me of stealing and what was even worse was the managers attitude towards me. They were both rude, obnoxious and showed no skill's of customer care or respect!
They humiliated my partner as he said, "Poor customer care here". The assistant responded in an inappropriate and disrespectful manner and so did the manager of the store, which was even more appauling. Finally after them both humiliating me front of customers I got a refund, but they did not admit that they made an error or apologise for all the inconvenience, as I had to pay £4.50 for parking ticket as well to take the items back and get my refund. I am writing this complaint as i would not like anyone else to go through this experience and also their poor service will make people avoid going to Zara and give the store a bad reputation.

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10:43 pm EST
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Zara.com jacket exchange

To Whom It May Concern,

On the 8th of November, 2014, I bought a wool jacket from Zara in Square One Shopping Mall (Mississauga, Ontario). Today, I took the jacket to the same store to exchange it for another one that I liked. While waiting at the cashier, I was trying on the jacket that I bought before to make a final decision, and the employee at the cashier saw the jacket on me and refused to exchange it, claiming that the jacket was used. I tried to explain to her that I was just trying it on to make a final decision, but he didn’t believe and refused to exchange it. I asked her to call the supervisor to explain to her what happened. When the supervisor came, she believed the employee’s side of the story, but not mine, and refused to exchange or even return the jacket. After spending a few minutes explaining to the supervisor what happened, she asked to see my receipt, and then without my permission wrote on it “Final Sale”, and told me that I will not be able to return it to any store.

I have been a regular customer for more than 15 years in Canada, France and Saudi Arabia, but I have never had a problem with the store. I have always exchanged and returned items with no problems at all, and I was treated nicely. However, after what happened today, I don’t think I will ever step foot in your store again. The supervisor acted in a really bad way and just to make me unable to return it to any other store, she wrote ”final sale” on my receipt in pen. I honestly felt like she had a personal problem with me although I don’t know her and I have never seen her in my life. I told her that I will be writing a complaint to Zara, and she said she didn’t care. I have read many complaints online from customers about how rude your employees are, but I never believed those complaints until what happened to me today. I will never recommend anyone to buy from Zara again because of your poor customer service.

Said Zaky

The supervisor’s Name: Victoria (6428)
Transaction Number: 102857
Item Number: [protected]

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9:26 pm EST
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Zara.com policies and customer service

Below is an email I just sent the zara complaints email which I am almost sure they did not receive, I am livid and feeling cheated out of my own money.

"Lately I have been having some serious issues with the service and policies of this company. I shop at zara regularly and of it weren't for the clothes there is no way you would be seeing my money.

1, often there are damaged products on the sales floor, and I have been told that the computer system has no ability to add an override in price due to these issues. Which I know is untrue as I have seen it done before. I have been told that if I do not want to buy the item damaged at regular price then I don't have to as it will "simply be sent back" to the distributor, does this not only benefit zara and sort of leave the customer in the dust?

2, recently I have switched banks 1 day after making a purchase at zara metrotown bc Canada. I have proof of closing my account, and proof of opening a new one. Unfortunately I have no ability to bring in the old debit card! Obviously... I am sickened that I am being screwed by the company, out of my own money!

What happened to "the customer is alway right" or making sure "the customer leaves happier than when they came"

I feel as though I am being cheated out of my own money and it's very unfair.

I whole heatedly understand the policies pertaining to retail returns, adjustments, and things like that. But I also understand that in some cases a person higher up needs to make a decision which is fair and ethical to both parties, and I have not seen this happening at zara locations.

I would appreciate a prompt reply to this with a solution for me to have MY money back."

As a retail employee myself I understand policies, but I also understand that in some cases a manager may be asked to make an executive decision that is in the best interest of the customer and company.

It's unbelievable how all a zara manager will ever say is "sorry I have no ability to fix that for you" or "the computer does not allow me to make an override"

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Winona Millaray Loan Foundation
GREEN, CA
Nov 25, 2014 5:37 pm EST

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Signed By,

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lily123453
Florida City, US
Nov 19, 2014 4:19 am EST

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With Regards,

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Zara.com garbage clothes, garbage people

I recently spent $60 of my hard earned money on a shirt from Zara that wrinkles the moment you breathe on it as and impossible to de-wrinkle as I discovered burned marks that appeared while steaming it. It had been a couple weeks since the purchase and this was going to be the first time I wore it. I couldn't find the receipt which is obviously inconvenient...except if it was in Anthropologie or any other retailer that understands good customer service. Unfortunately these marks, which I am certain are burn marks, prevented me from ever wearing it. When I went into their Montreal Trust store to exchange it, I was met with two dead-eyed managers named Claire and Annabelle. Because I didn't have a receipt they didn't even want to look my way. They assumed I had cause the stains. I have no reason to lie, if I was the grease oozing monster they assumed I was I wouldn't have just sucked it up and tried to wash it out. But it came from the steamer, it retained the marks from the hottest spots. This I know because I saw it happen! Did they even TRY to offer the same stupid shirt or store credit or anything? No, not without a receipt is anything possible apparently in this ridiculous store. I've worked at a company which was named the fastest growing company in Canada in 2012 for the past several years. I've witnessed our employees exchange and refund products that customers have broken THEMSELVES with a smile and an apology because any retailer with any sense knows that the pennies it costs the company to write that item off is not worth ruining the brand's image in the mind of the customer forever. That $10, $20, or even $60 item doesn't make up for the thousands of dollars in lost sales and the soon to be widely shared assumption that the brand is solely made up of poor quality goods and bad service. This is now the image I have when I walk past a Zara. All I see now are expressionless girls with too much eyeliner and overpriced garbage clothing. So all this to say I hope they enjoy my $60, I would not condescend to spend another dime in that ### hole nor would I hesitate to blast their crappy clothes at any given opportunity, especially when friends or family suggest we go on a shopping trip.

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Miechel Padilla
, US
Aug 16, 2016 4:34 pm EDT

My sentiments exactly. Zara should be out-of-business. The consumer has power. Just stop shopping their establishment. As you have so stated, I too have done the same, I stopped shopping their stores.

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Thomas Mezei
, US
Jan 10, 2016 11:09 am EST

I love this complaint. Well written and TRUE - it applies all over the world at ZARA!

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10:52 am EDT
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Zara.com very rude sales assistant

I was at Zara Mannheim, Germany branch today. One of the staff there is very, very rude. I wanted to have a knitted sweater (bought less than a week ago) exchanged because the stitching came off. I told the girl I might have thrown away the receipt away but I have with me a copy of my bank statement, which clearly shows the transaction, the date and the amount.

The staff told me to go home and dig through my trash! And if I really can't find the receipt in my trash, then I can come back to her with my bank statement and only then will she exchange it. On top of that, halfway through her sentence, she just walked out and went to the back-office.

Unprofessional staff with this type of attitude should not be hired as sales associates.

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Zara.com extremely bad customer service

I purchased a dress online, received the delivery and the item was faulty. I contacted the customer services, who advised me to either take the item back to store or request a home pickup. As I required a replacement I went to store, only to be told that Zara online was a separate company and they could request a refund and order a new dress. Which meant I had to purchase a new dress, whilst the other (faulty dress) would be refunded. Refunds can take up to 10-14 days... I did not order a new dress as the total outlay would have been £140, for two items, rather than an exchange at the cost of the original purchase: £70

This is the third occasion I have had to report issues to customer services, to which they will only state you can make a formal complaint. I do not believe that they use the information to improve service. But only offer you free express delivery, as a way of resolution.

I shall NEVER purchase from Zara again. There are far better shops / services online and on the high street.

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Miechel Padilla
, US
Aug 16, 2016 4:37 pm EDT

Well Zara US is not any better. This seems to be a habit of Zara. I've stopped shopping their stores and wish more people would do the same. Other stores have reasonably priced clothing with better customer service.

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EZADS
, TR
Dec 06, 2014 6:10 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I agree with all my heart.
But still you can be happy with Zara U.K you can not imagine how bad ZARA TURKEY (COstumer Services.

Zara.com In-depth Review

Website Design and User Experience: Zara.com boasts a sleek and modern website design that enhances the overall user experience. The layout is intuitive and easy to navigate, allowing users to effortlessly browse through the various categories and products. The site's responsive design ensures a seamless experience across different devices, making it convenient for users to shop on the go.

Product Range and Variety: Zara.com offers an extensive range of fashion-forward products for both men and women. From trendy clothing to stylish accessories, the website caters to diverse tastes and preferences. The variety of styles, colors, and sizes available ensures that customers can find something suitable for any occasion.

Quality of Products: Zara is renowned for its commitment to delivering high-quality products. The materials used are durable and well-crafted, ensuring longevity and customer satisfaction. The attention to detail and craftsmanship is evident in the finished products, making them worth the investment.

Pricing and Value for Money: While Zara's products may not be the most affordable on the market, they offer great value for money considering the quality and style they provide. The prices are reasonable, considering the brand's reputation and the durability of the products. Customers can expect to get their money's worth when shopping at Zara.com.

Customer Service and Support: Zara.com excels in providing excellent customer service and support. Their dedicated customer service team is responsive and helpful, addressing any queries or concerns promptly. Whether it's assistance with sizing, product information, or order tracking, customers can rely on Zara's efficient support system.

Shipping and Delivery: Zara.com offers reliable and efficient shipping and delivery services. Orders are processed and dispatched in a timely manner, ensuring prompt delivery. The website provides real-time tracking information, allowing customers to stay updated on the status of their orders. Additionally, Zara offers various shipping options to cater to different needs and preferences.

Return and Exchange Policy: Zara.com has a customer-friendly return and exchange policy. Customers can easily initiate returns or exchanges within a specified timeframe, provided the products are in their original condition. The process is hassle-free, and Zara ensures a smooth and efficient resolution for any issues faced by customers.

Online Shopping Experience: Shopping on Zara.com is a delightful experience. The website's user-friendly interface, combined with the seamless browsing and checkout process, makes online shopping convenient and enjoyable. The detailed product descriptions, size guides, and customer reviews further enhance the overall shopping experience.

Payment Options and Security: Zara.com offers a variety of secure payment options, including major credit cards and online payment platforms. The website ensures the safety and security of customers' personal and financial information through robust encryption and data protection measures. Customers can shop with confidence, knowing that their transactions are secure.

Social Media Presence and Engagement: Zara.com maintains a strong social media presence, engaging with customers through various platforms. Their active presence on platforms like Instagram, Facebook, and Twitter allows customers to stay updated on the latest trends, promotions, and new arrivals. Zara's social media engagement fosters a sense of community and keeps customers connected.

Overall Reputation and Trustworthiness: Zara.com has built a solid reputation for its fashion-forward designs, quality products, and excellent customer service. The brand's commitment to delivering on its promises has earned it the trust and loyalty of customers worldwide. Zara's consistent track record of meeting customer expectations further solidifies its reputation as a trustworthy and reliable online retailer.

Comparison with Competitors: When compared to its competitors, Zara.com stands out for its unique blend of style, quality, and affordability. While other brands may excel in one aspect, Zara manages to strike a balance between all three, making it a preferred choice for fashion-conscious shoppers. The brand's ability to stay ahead of trends and deliver on customer expectations sets it apart from the competition.

Recommendations and Conclusion: Zara.com is a go-to destination for fashion enthusiasts seeking trendy and high-quality clothing and accessories. With its user-friendly website, extensive product range, and excellent customer service, Zara.com offers a seamless and enjoyable online shopping experience. Whether you're looking for a stylish outfit or a statement accessory, Zara.com is sure to meet your fashion needs. Shop with confidence and elevate your style with Zara.

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