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Zara / horrible service/ bad business

1 ONLINE, United States

I placed an online order for three pair of shoes on Zara.com on 6/18/2015. On 6/20/2015, I received an email stating my order had been shipped and a tracking number would be sent shortly. On 7/20/2015, I called customer service, since I never received a tracking number or the items I ordered, only to be told, my items were out of stock. There was never any correspondence sent advising me of the issue. I immediately asked for a refund. The refund confirmation email stated, I would have to wait 14-28 days to receive my refund. Bad business!

Te
Jul 22, 2015

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