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Zando / worst service ever

1 South Africa
Contact information:

Placed an order on 27/11 and was advised the order would be delivered on 3 December. When I called them on the 3rd I was told it would be delivered between the 3rd and 5th and that I am unable to track the order because there is a problem with their tracing systems. Called twice on the 5th was placed on hold for 30min at a time and then the call cuts off, still no delivery. Phoned on the 6th waiting 20 min and was then told item hasn't even been shipped yet!! It might get shipped today and received tomorrow or might get shipped on the 7th and received the 10th. Useless customer services, no response to emails not even a courtesy mail to apologize for the delay. My daughter used her savings to purchase the item and is now concerned that Zando has just taken her money with no item!! Disgusting

Na
Dec 6, 2018

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