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Zale Jewelers / Zales.com / online service/customer service

Garner, NC, United States

I am a customer my name is Brendalee Rodriguez I've been having a problem with sales login because the account cross with a previous account and I am unable to login and view my account online nor am I able to make any payments online this problem exist for the past four months I am supposed to call every month and make a payment by phone free of charge And sometimes I am not able to do that because the number crosses into a different account sales customer service is unaware of what's going on they have no explanation and just makes comments and takes my payment this is unacceptable I think for months later Ron which is over 120 days today I called and I spoke to an individual by the name of John John is very unprofessional he has poor customer service he doesn't allow the individual on the phone to explain what's going on I requested a supervisor and I requested him to re-issue me his name he declined he did not transfer me to supervisor he transferred me to an automated service he never picked up the phone again I was holding for a supervisor for 25 minutes I go through this every month I finally spoke to a supervisor she was very courteous but not helpful enough I still have the same issue I'm not able to login and view my account I'm not able to make a payment online this needs to be addressed she did say she was going to try and update everything to see if it changes it it's it's status updating all the information has been done for months in a row that's 120 days if this continues on the next payment day I will close my account I will not deal with your employees that are not Courteous nor has any customer service please follow up with my concerns thank you and have a nice day

Br
Dec 13, 2017

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