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Z Gallerie / horrible customer service

1 Scottsdale, AZ, United States
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I am writing to complain about the horrible experience I have had with Z Gallerie. They took over 3 months to deliver a product that was the wrong color when they told me I would have the buffet within a month. Customer Support was horrible they were not helpful in the slightest bit and told me after they sent a second piece of the same color that there is nothing that they can do. Finally I had the delivery company bring the piece down to the store to have the store manager confirm that the color was WRONG!! Finally they said that they would take the piece back which they did, but after over a month they had still not refunded me. Then mysteriously a purchase was made on my credit card that I had in my possession. I refuse to shop at this store ever again due to their poor customer service. I mailed in a letter to the credit dispute department and some how they never received it. I will never again do business with this company!!!

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