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Yatra.com / beware of scam by subash international/yatra - katra

1 India Review updated:
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Beware of SCAM by Subash International/Yatra - Katra

Hotel Booking was made for Room with Double bed so that 2 Adults and Kids can stay. This was categorically specified multiple times to Yatra's Agent - Reena Mishra. On arrival at the hotel Subhash International - Katra to our utter surprise the room had only single Bed. On contacting Hotel front desk not only they were rude but at same time denied to even listen to us and said that all 4 of us will have to sleep in the single Bed. Yatra regional representative Asim was contacted and we were suggested not to stay at the hotel. No check-in process was done by us at the hotel. Yatra customer support has been contacted for us to get refund and its now 2 months after our visit and forget about refund.. yatra does not have even courtsey to acknowledge that they goofed up and Yatra even plans to dispute with the hotel and get us a refund.

BEWARE of SUBHASH INTERNATIONAL - KATRA and we would recommend avoid staying there and absolutely not to do any sorts of business - may it be a hotel or airlines or any...as it is our hard earned money and we cannot let cheats like Yatra have it with no services provided to the customers.

Sa
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Comments

  • Ya
      17th of Nov, 2010
    0 Votes

    Dear Customer,

    We would request you to provide us your Yatra reference number to enable us to investigate this case and respond to your query.

    Should you require any further assistance, please call us on 987-1800-800 or alternatively write to support@yatra.com

    Best Regards
    Yatra Care

  • Sa
      17th of Nov, 2010
    0 Votes

    Yatra Care,

    We have called "987-1800-800" more than 10 times, written email to "support@yatra.com" 7 times and it seems all represenatitves at Yatra are more than CEO of the company. We are yet to receive a solution and our money back.

    Yatra Booking Reference : YT4693047
    Yatra Agent Name : Ibm Reena Mishra
    Yatra Booking Date : 05 JUN 2010
    Yatra Voucher No. : A-120024
    Yatra Voucher Date : 10 JUN 2010

    Lets see its Nov 17th and now what yatra care does.

    Thanks

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