Wyndham Vacation Ownership
reviews and complaints

we were led to believe that we had a $10, 000 credit assigned to us and could still take advantage of it that day. in all the paper work, we saw the ten thousand and thought it was credit applied, but found out later
tha even while we asking them was the $10, 000 on the level, they wired bank of america and withdrew
$10, 000 and used it as a down payment. we believe that at best this was a misrepresentation of the true
cost and at worse down right credit card fraud. we would appreiate any help so as not to let our good credit down the drain

We arrived at Wyndham Riverwalk in Jacksonville for a convention, since the convention was at the hotel, we booked a rate for it for 3 nights, Thursday-Saturday night and we'd leave Sunday afternoon.

Upon arrival we found out there was a $10 charge to park, PER DAY, with no where around to park free.

Our room was small, lights were dim and only got brighter after leaving them on for hours.

THe bathroom was so small we could barely turn around.

After putting my clothes away I found the TV didn't work, so they had to send someone up at 1am. Then, the "breakfast hanger" doortag was filled out by a previous guest!

We went downstairs to the Current's Lounge to eat and they brought my fiance's food but not mine. This happened TWO days in a row. Their food was also outrageously priced. $13 for breakfast?! We consistantly spent $75 to $100 per day on two meals in that hotel and they weren't even decently sized portions! $6 for a slice of cake!

When we did order room service they added a $2 delivery PLUS 20%. Then they left our dishes in the hall ALL NIGHT. We had to call room service to get them to come pick them up!

The following morning I found ants in the bathroom after my shower, I assumed maybe they had come in because of the water, so I cleaned the couple I saw up and let it be since I saw no more.

The next morning, I woke up, took a shower and got bit by 5 ants in the shower. After getting out, I sat in bed to watch tv for a few and found about 20 in the bed and on my clothes. Further inspection found that there were about 50 dead and about 10 live ants on the AC unit.

I talked to the front desk, who sent someone up to spray and offered to move us to another room, we moved to the 5th floor, but we faced the parking lot and the road and monorail, so I was awake all night listening to that nonsense.

They took off ONE night rate for the trouble, but was informed that's all she could do for my days of torture in that *** hole.

Then, today, as we're leaving we go to put our stuff in the truck after 4 days of not being in it and find someone put flyers on the windshield and since it had rained they were stuck and left paper all over the windshield that we will have to have professionally scraped off. The hotel stated it wasn't their problem, yet we paid them $40 total to park our truck in THEIR private lot.

It was a JOKE. We were offered to talk to GM and given his number, but we can't call them until tomorrow.

I am EXTREMELY upset regarding the issues and them not being properly cared for.

They refused to do anything other than comp that one night, yet after sales and city occupancy tax and parking, we ended up paying $300 for two nights!

I attended a timeshare presentation because we were luered in by promises that we would receive two vacation getaways with a free dinner with each, also they advised that the booking for these was easy, that all we had to do is make a call and then forward the certificate. Once we received the certificate the truth was revealed, there is no phone reservation and in fact you really may not even get to choose the dates! I am attaching the certificate so you can see what a scam it is! I bet very very few people even try to use it...

Now, about the presentation, it took twice what they advertised, we were there 4 hrs. After the initial presentation a guy came to greet us and said he was going to check us out and do a survey and then give us our gifts, well... he spent an other hr trying to sell us an other package...

They will not tell you the truth... these are very good sales people! Be careful listening to them... they do twist the truth!

Americinn Hotel in Hutchinson is the worst hotel I have ever stayed at. The staff were rude especially the General Manager (Brad Jacobson) The Hotel is small, Dirty, And smelly.But what got me the most was the security at this hotel. I don't know where they find people like that but he followed my teenagers around all night harassing them and hanging outside our door trying to peep inside the room. If you have teenage girls I would really beware. I would recommend everyone stay as far away from this hotel as humanaly possible You have now been warned.

Time share,
Just who is dumb enough to be scammed by anyone selling time share? I was!
I am nearly 50 with an medical degree who got taken in by Wyndham Timeshare. I even had a second person in the holiday industry give me a second opinion but as normal I was lied to and cheated. The 3 weeks holiday I was offered turned out to be 2 days a year. Do not ever trust this company. If you look there are pages andpages of complaints against this company on the internet

GetUp & Go 2 night vouchers are a scam. My certificates were for 25 destinations, St. Thomas being the most desirable. 7 of the destinations in CA and 2 nearby in Tahoe and Reno for easy weekend getaways for us CA residents.

When I called to make a reservation for St. Thomas, I was told it's no longer available and HA was the substitute. Given that I had recently returned from HA and there are thousands of resorts there, it is not a good substitute. Later I called again to make a reservation in Sonoma, CA, and they told me that they no longer service the entire state of CA and have reduced their destinations to about 5 places, all undesirable to a persona in CA except maybe HA. The rest are places like Las Vegas or on the other side of the U.S. Wyndham does BAD BUSINESS and should not be patronized!

DO NOT fall for the "go to a 90 minute timeshare presentation and get a discounted vacation". My daughters and I were at a home and garden show where the Wyndam Vacation Resorts (WVR) had a booth . The lady promised a 2night hotel stay and sea world tickets, plus throw in 2 dinner tickets for $150 and all I have to do is attend a 90 minute presentation. I told her ok, were weren't interested in a timeshare but would go for the deal (ha). We had nothing but hassles in booking a room, would call for dates and call back 2 days later and dates were gone or the could not view that time block anymore. Finally getting a day by the corporate office requesting one due to my frustration. Before leaving for trip and to verify only "90 minutes right" and they were "flexible" with times (joke). Get to the check in point and to and oh they only timea available were when we were departing for our trip. The rude girl at the counter assured me this was flexible, I could attend or be charged $153 ( I already paid $150) so I didnt want to lose $300, so we took the time. Picked up tickets to Sea World SanAntonio and confirmed 90min presention. The next day get there and get a JERK salesperson (that I think had just smoke crack, he could stay awake- this was 10am) We were up front said we just came for vacation deal (ha) and were not intrested and told him the hassles we had. He told us he would give us the "short" version(ha) it took 30minutes to fill out form with him repeating questions over and over. He didnt like my response & would re-ask. (confirming by suspion he smoked crack he didnt seem to remember that I answered him) I getting frusted asked him to go to next question as he promised short version. He continued to stall by repeating stuff. Now I am raising my voice and pointing my finger in his face. Finally to a 10 min video and supposedly to a 10 min tour and then out of there(ha). The saleman almonst tells you this is free resport offer, oh yea you still have to pay airfare/gas by vehicle and food, etc. They make is seem like the money you pay for timeshare pays for everything. After video he continue to tourcher us by more questions. By this time smoke is coming out of my ears. I asked him about the tour he promised so we could go as my child was not feeling good. Again stalling by arguing back at me and playing dumb. I asked for Manager and didnt get one. one hour later, I told him he had 30 more minutes then our duty of the 90min was filled. Well if I didnt cooperate then it would take 120min. At this time I stood up and and told him he was a liar and was leaving and didn't care if I had to pay the whole thing out of pocket. The manger finally comes over after me making a scene for about 30mins. ask about problem told him details. the guy was not moving forward thru presentation, keeps stalling on questions, making me frustrated. He agress to let us go and give voucher to hotel. This could have been more pleseant if the salesman would have just moved on. Moral of story. Pay for trip yourself. The hassel and pressure sales are not worth the stress or few dollar savings and being tied down to the commitment of the presentation.

My husband and I purchased Wyndham timeshare. They use a point system and we purchased several times, brining us to a "VIP Gold" status. On our last purchase CONTRACT, we were given 233, 000 bonus points and temporary Platinum status. We waited and waited for the bonus points to be added to our account. Finally I called Wyndham and was told they could not honor the 233, 000 bonus points because we did not put enough cash down at time of purchase. According to their Owner Relations person (and I use that term loosely) they should never have offered it to us. Several Wyndham people later and several managers later, we were told "sorry, we will not honor your legally binding contract. We will be happy to offer you something else or cancel the contract entirely and refund any money you paid in thus far". They broke the law without so much as a blink of an eye by breaking a contract. Their attitude was that they had the money to pay to cover themselves legally and it would bankrupt me to pursue it so just eat it and shut up. Then they have the audacity to want me to refer people to buy! I'll refer people...to Mariott or any other time share company. DO NOT BUY WYNDHAM. THEY HAVE LIED SO MANY TIMES, IN WRITING AND VERBALLY THAT I HAVE ZERO FAITH IN THEM.

They had called my house lots of time trying to get my wife and me to come down to there presitation, and for comming down there we would get a gift for a vacation of our choice. So I said let's go down there to just cue k it out. We had no idea what this company was about if we did we wouldn't even had gone down there. We went there and they were all nice, and there was a video they had us watch about how this will be great for you. The lady that we were assigned to got us all pumped about the program and how we can go were ever we want with this. And got us to agree when she said the points roll over every month, and the guy got my credit card and ran it for $1, 194.00 and said congratulation. We got out there all happy thinking we made a berry good deal, but later find out the lady lies to us and promised to us something like the point rolling over every month, but instead they roll over every year. I called to cancel but they won't cancel even though I told them I haven't even use the service at all. I am stuck with paying $10, 000 that I don't have.

How to start? How about the date May 20th, 2009 and a copy of a sent e-mail. The bill of 717.49 has in the upper right hand Date.account number and amount due.The Date is 4/01/2009 acc.# xxxxx and amount due 717.49. Checked my account 450.00 deducted and paid to wyndham. The bill I received has amount due of 434.42. The total amount due 420.76 ( I paid 450.00 a difference of 30.76 over) March 2009 I never received a bill. 450.00 from 717.49 (NOT THE RIGHT AMOUNT) you have 267.49 amount due a difference of 166.93. My account was paid total amount due in 2008 the same as now over charge. I requested a copy of my payments, how much my monthly payments, and day payments due. NO RESPONSE? I check wyndham mail and find in my opinion wyndham has been taking my money for along time, You see all my bills from Wyndham consumer finance of las vegas NV are dated the first of the month and post marked much later.My last bill for may is dated 5/01/2009 and post marked MAY 15 2009 as April bill dated 4/01/2009 and post marked SEVEN DAYS after payment from my account.My bank informed me when the moneys deducted the person or company has their money. I talked to my postmaster, maybe delay in my mail or new driver .Postmark is from the city the letter or bill is sent from and should not take 14 days or 24days to receive mail anywhere in the states. One of my phone calls to wynham about my bill I was informed by this person he personally mailed my bill and wanted payment. after a few very harsh words from myself I asked for his supervisor His supervisor said she was standing next to him and only heard my words? I ended call! Back to my bills I do not know when my bill is due nor the amount per month .A day by day copy of my account and payments. Copy of All documents, contracts or paper work with Casey Antle or Kevin Antle signature agreeing to late charges on total due payments already made or a late charge amount that changes from month to month and all papers, contracts or documents that was mailed or hand delivered to Casey or Kevin about an increase or amount change in late fees .Wyndham sends statement at the end of month and people assume the statement is for the following month you pay they receive and release your statement for mail with late fees and whatever amount added My statements are dated the first of the month my total due payment += 30.76 wyndham received on the 17th on the 25th my statement was in mailbox I over paid 30.76 and wyndham is charging me 717.49 ?paying to much ! NOW 166.93 late fee on my account that is paid in full or a bill I never received. Below ia an e-mail did not get any response
Date: Apr 28, 2009
Time: 3:35:07 AM
Subject: Billing Questions
Hotel or Resort: Wyndham Vacation Resorts - Branson Meadows
Dates of Stay: 2/01/2009 4/01/2009
Questions or Comments: First: I have never stayed in the resort named above.My billing question is: I received a past due letter requesting the 'TOTAL BALANCE DUE' of 420.76 Date on letter 02/01/2009 I sent a check in the a mount of 450.00 and i now receive a bill for the amount of 717.49 The total due in feb. of 420.76 increased 296.73 from 02/01/2009 to 04/01/2009? I pay 56.00 for fees or 672.00 a year that is 45.49 less than my bill!~! My payment of 450.00 And my b ill of 717.49 is 1167.49 for 2 months or 583.74 a month? I under stand times are tough and tougher on my end!This matter has happen to my account before and I paid. the bill. I Phoned [protected]) only wasted time and money. I'll try Email! I would like this billing to my account taking care of! Let me know the amount due But not send a bill two days after you receive my payment for more money!There is more about my account . This needs taken care of TODAY before next month is a lot more...VPO not a life member KEVIN ANTLE

-Just do it (NAKED) and wiggle your butt!

My husband & I entered a contest we belived to be to win a free car. For the past year we have been receiving monthly calls from worldmark by wyndham. They tell us that if we make $50, 000 per year we are qualified to win a prize. We've told them we don't make nearly that much & that we want our names removed from their calling list. That is when they hang up. I've called the number back & requested to talk to a supervisor & they say "sure" and hang up on me! So far, after over a year of being pestered by wyndham's annoying telemarketers, i'm ready to blow a fuse. I want these people to quit calling me! The company is completely unprofessional & ridiculously rude.

The sales rep at the wyndham vacation resort in sevierville, tennesse committed fraud by lying to my husband and I about a timeshare we purchased through them. We were told that we were trading our timeshare from rci to a timeshare through wyndham. The sales rep from sevierville, davis linkous supposedly spoke to his manager and told us that we could sell our timeshare from rci to wyndham and only own with wyndham. When we signed our contract we were told that we would only have one payment through wyndham which was around $50 less than what we were currently paying through rci. After returning home we found out that the transaction did not take place as we were told. Our bank was being charged for both timeshares. After calling rci we found out that this transaction could not be legally performed. We immediately stopped all payments to wyndham and began trying to cancel the timeshare. After many calls and emails, the wyndham company did not cancel as we requested. Now they are sending us letters about a collection agency.

I had to call wyndham hotels regarding a hotel reservation.in the course of the conversation, the reservationist asked me if i'd be interested in a special progarm wyndham was offering since I was a valued customer. He connected me to what I later found out was their wyndham time share unit. They offered me a two night stay in vegas for $150 on the condition I tour their new vacation resort in vegas for two hours. I agreed and was charged the $150. Later I found out that where I was staying was at harrah's casino and I had to not only pay the $150 but also the room taxes. My two night mid-week stay cost more through wyndham than had I simply booked harrah's on my own though their online specials!

I was also promised a certificate for a free night at any wyndham property once I attended the tour as well as some coupons for free car rentals. These I never received even though I asked four times at the end of the presentation where my gifts where. The salesperson said, "we'll get them for you as soon as we're finished here." at the end as I was leaving, I asked on more time and was told "oh those are sent to you later on."

Well it gets worse. We declined the "timeshare deal" but the salesperson did talk us into their discovery package which he kept referring to as a trial offer. I kept responding that I would not agree to anything unless I had ample time to actually receive written materials and have the ability to look them over. I guess you can call me stupid, but the salesperson assured me that after I signed, I had six calendar days to cancel if I didn't like the agreement. It took me less than one day to realize this was a terrible agreement and followed their cancellation requirements to the letter. I sent the materials back via certified mail, tracked the return and return receipt signature. I wrote a detailed cancellation letter and I also faxed them a cancellation — all within one business day. I even made certain I kept a transmission verification of the fax. One week later my credit card was charged and now i'm embroiled in a dispute with wyndham vacations. Don't go anywhere near this company! Don't even accept their tour. Sign nothing with them and don't let them anywhere near your credit card. Visa has gone to bat for me, but the entire situation has been time consuming, frustrating and is still not resolved.

I am very angry with Wyndam. We were rushed through a buy talk (even thought it took almost a day out of last year's vacation). They made it all sounds so good and with 0% financing from Bank of America. All we got this year is 150 "stinking points" and that will not go far. We also are paying $40.70 a mo. for "Fair Share fees" that are automatically being deducted from our checking account. Not only that but the 6 mo. with Bank of America cut out this month and we're being asked to pay $420 a mo. vs. the $182 a mo. we were paying before due to $14.90 daily service fees! Outrageous.

We wanted to take a night to sleep on it, but that was out of the question last year and their slick sales people were not going to let us get away and even gave us 2 coupons for RCI resorts worth $275 each, however, they can only be used in a few states and during Jan-Feb. pr Nov. - Dec. They're also charging us if we even make a reservation. This is an outrage. It's true we didn't read all the fine print, but there is no way in God's heaven that we can afford these payments. We are very disapoointed and intend to let Wyndam know directly, as they did not give us enough time to process what we were getting into last year and since we were already on vacation, we put it off until we got home. We are going to make try to resell this little pieceof property and I do mean "little". Even if we have to take a loan, as neither my spouse or I can afford these new outrageous payments.

Beware, if you ever think you're truly getting a deal -- no So!
Karen McCreary

Three months ago I was contacting by wyndham professionals and they advised me that they had purchased my student loan and demanded that I set up a payment arraangement. I advised the rude rep britney harper that I am on a fixed income and the reason the loan was late was because I did not have the funds to pay. Ms. Harper proceeded to tell me that I was being lazy and that if I didnt set up a payment arrangement, my wages, as wella s my 2009 tax return would be taken to pay for the debt. So I begrudgely set up a arrangement for 150.00 a month. I called back a day later after reviewing my fianances, to advised ms. Harper I would not be able to afford such a high monthly payment. To which she again rudely said I need to keep the arrangement and they are not in the habit of lower arrangements. I asked to speak with her supervisor, to which she declined. I hung up and called back and requested another rep. I then spoke with a margaret collins, who claimed ot be a supervisor, and set up another payment arrangement of $75.00 a month. Which is still higher than I can afford to pay. I have tried to speak with someone else to see about getting this payment lowered and each time I am transferred to rude britney harper. I have since applied to have my loan consoladated by the fereal govt, however while I wait I continue to receive harrassing calls on my home, work and cell phone frmo this company.

Please help,

Regards,

Dana e. Graham

Stuck with a timeshare that we shouldn't have bought — for the amount we use it versus maintenance fees and payments — however; trying to pay it down but can never get a statement which reflects the actual payment we send it. Have sent certified letters to the financial managers but never get responses; have asked for explanation and actual accounting — where is the extra money going — it never shows up on statements. How does one get a response and to what governmental authority do we complain? Thanks

Was lied to repeatedly. Was told I could rid myself of timeshare in florida and that my payments would be reduced from almost $400 a month to about $175. Told I would get interest free loan through bank of america through rci. Instead, wyndham applied for a credit card for me, without my knowledge and credit card is 14.99 per cent. The timeshare in florida still stands, and now want me to pay an additional $175 a month.
Representative who lied to me, continued to lie to me afterward for a month, telling me my loan was being processed.

My mother owns timeshare with wyndham resort and have owned it for about 10years the maintance fees keep going up and up. A sales person called my mother after running her credit report made her a bunch of promised how she could elimate her maintance fees. My mother is single and about to retire until this deal was done. When she left she owed wyndham 70, 000 dollars to pay over 10 years and the maintance fees are still aattached separate. They also opened a credit card in her name charged a down payment for the 70, 000 debt of 5, 000 dollars and she was told 3 days later from the credit card company thats assoicated with wyndham.
When she tried to cancel this program the sales reps transferred her and avoided her until it was past the time she could cancel which was 15 days. She is now stuck and on the verge of losing her home from there automatic debt. If the wyndam/fairfield call and offer you anything free hang up you will sleep better. The stress from this has left my mother ver sick and now she is hosptialized and suicdal.