Worldmark By Wyndham / worldmark palm springs
Complaint: My husband and I were verbally offered a "free 7 night stay" at Worldmark Palm Springs, California because we were unhappy that a maintenance worker walked into our room without knocking when my husband left to take a few of our belongings to the car a few hours before check-out. I was in the room alone undressed (naked) when the worker unlocked the door and proceeded to enter our room. My response was "what are you doing? Why are you entering my room without knocking?" He stood there for a moment, I stood behind the door frightened, then he left stating he was "sorry". I was very upset and reported the incident immediately to the front desk and spoke to the manager Lauro Gonzalez. Mr. Gonzalez asked me for details about what happened. My husband and I spoke to him again in his office after checking out and I asked if there was a complaint form I could file. He said he "no, I completed the complaint." The complaint number that Mr. Gonzalez wrote down and gave me is #S246319. He then offered us a free 7 night stay at the Palm Springs Worldmark. I hesitated to say yes, he then offered us a free 7 night stay at any Worldmark resort. I was happy and satisfied after receiving by mail an "Extra Vacations getaway offer for RCI Subscribing Members Only, " for 7 nights not knowing that it was ONLY for owners and not free. I've spoke to Mr. Gonzalez; Ms. Evelyn (Indio Worldmark), customer care Sarah-case #CDCR11 0272518; current Worldmark Palm Springs manager Victor Castro, and at least 7 RCI/Worldmark representatives to have it exchanged for a non-member free 7 night stay certificate as I was promised. Thus far, Mr. Gonzalez has moved on to another resort; Mr. Castro finally said there was nothing he could do (after a month stating that RCI was processing the certificate), and on 7/11/18, Mr. Castro referred me to customer/owner care where I spoke with Jessica who said she has to research it (like all the others Worldmark/RCI representatives) and get back to me. I feel lied to, passed around, and Worldmark Palm Springs will not honor it's free 7 night stay certificate nor will they exchange the one I have for one that I can use. My desired resolution is for Worldmark Palm Springs/RCI or whoever has the authority: To honor their promise and issue a free 7 night stay that I can utilize at a resort in California.
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