The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Woman Within / exchange/refund not honored

1 United States Review updated:
Contact information:

My husband purchased clothing from Woman Within for me as a surprise. When the clothing arrived and I tried them, they were all too large. Following their instructions regarding exchanges, I called Woman Within customer service and ordered clothing as an exchange for the too large clothing I was returning. I then packed up the clothing and returned it. I received the exchange items with a week or so. The a few weeks later, I received the clothing I had returned. The notice in the package said, "There is no merchandise credit or refund, because items were old, worn, or damaged. Thank you for your understanding." The items were NOT old, worn, or damaged. I called Woman Within customer service and was told that I did not receive exchange credit because I had returned the order outside of the 60-day limit. That is incorrect. I have no idea why they did not receive the order within that limit because I mailed it well within the limit. I will not purchase from this online store again. I would warn Woman Within customers to be very careful when using Woman Within's exchange procedure. Likely it would be safer to simply return an order, wait for its acceptance, and then reorder should you wish to.

  • Woman Within Customer Care's Response, Nov 09, 2018

    Hello Kaye47, my name is Corinne; I am a Customer Service Specialist with Woman Within. I am very sorry for the frustration you experienced with your recent order. I'd like to further look into this. Please feel free to email me directly at: social.media@fbbrands.com with your order number, name, and zip code.

Ka
Nov 9, 2018
Sort by: UpDate | Rating

Comments

  • Ka
      9th of Nov, 2018
    0 Votes

    Hi Corinne. I published this complaint before gathering all the information. I then called Woman Within back. I filed another, more accurate complaint, which will follow this note. It was my error in that I thought I had 60 days within which to mail the return items. Nevertheless, when I have made similar errors at other online sites where I have shopped for many years, the customer service folks were kind enough to make an exception. This error cost me around $100, including shipping. The exchange items totaled more, about $130. Here is my revised complaint.
    My husband purchased clothing from Woman Within for me as a surprise. When the clothing arrived and I tried them, they were all too large. Following their instructions regarding exchanges, I called Woman Within customer service and ordered clothing as an exchange for the too large clothing I was returning. I then packed up the clothing and returned it. I received the exchange items with a week or so. The a few weeks later, I received the clothing I had returned. The notice in the package said, "There is no merchandise credit or refund, because items were old, worn, or damaged. Thank you for your understanding." The items were NOT old, worn, or damaged. I called Woman Within customer service and was told that I did not receive exchange credit because I had returned the order outside of the 60-day limit. My online Recent Order History shows my husband purchased the items on Aug 22 and my mailing receipt shows I mailed the package Oct 22. Apparently, the 60-day limit does mean you must mail it within 60, but they must receive it within 60. Furthermore, the 60-day limit does not begin on the day you order, but on the day they process your order. Of course, it was my responsibility to know when the return package had to arrive. When I asked how customers are supposed to know how long it will take return packages to reach Woman Within, the CSR admitted there is no way to know that date. She suggested that customers should simply mail their return with two or three weeks of the 60-day limit date. Furthermore, when I looked at my Recent Order History, the exchange order did not appear, although the CSR claimed she could see it even though she could not tell me what I had ordered as exchange items. I would warn Woman Within customers to be very careful when using Woman Within's exchange procedure. Likely it would be safer to simply return an order, wait for its acceptance, and then reorder should you wish to do that. I have copies of my Recent Order History and of the purchase order for the original item, but not for the exchange items because that did not appear on my Recent Order History. I have been a customer of Woman Within for many years. I will not purchase from this online store again. I have been a longtime customer of many online clothing and other stores and have never experienced being told "too bad" when I have misunderstood a policy. Of course, Woman Within has every right to say "too bad."

Post your comment