[Resolved] Woman Within / exchange/refund not honored
My husband purchased clothing from Woman Within for me as a surprise. When the clothing arrived and I tried them, they were all too large. Following their instructions regarding exchanges, I called Woman Within customer service and ordered clothing as an exchange for the too large clothing I was returning. I then packed up the clothing and returned it. I received the exchange items with a week or so. The a few weeks later, I received the clothing I had returned. The notice in the package said, "There is no merchandise credit or refund, because items were old, worn, or damaged. Thank you for your understanding." The items were NOT old, worn, or damaged. I called Woman Within customer service and was told that I did not receive exchange credit because I had returned the order outside of the 60-day limit. That is incorrect. I have no idea why they did not receive the order within that limit because I mailed it well within the limit. I will not purchase from this online store again. I would warn Woman Within customers to be very careful when using Woman Within's exchange procedure. Likely it would be safer to simply return an order, wait for its acceptance, and then reorder should you wish to.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Woman Within Customer Care's Response, Nov 09, 2018
Hello Kaye47, my name is Corinne; I am a Customer Service Specialist with Woman Within. I am very sorry for the frustration you experienced with your recent order. I'd like to further look into this. Please feel free to email me directly at: email@example.com with your order number, name, and zip code.
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