WLY*CompleteSave.co.uk / unauthorized charges to bank account
I have just going through bank statements for the last four months and seen you have been taking £15 a month from my account! I looked up why this would be and who you are, and it looks to be that it was for a £20 cash back on a next train ticket, well the only time I can think off would be when I brought a ticket home for Christmas in Dec 2015. And that offer only said to give my email, nothing about bank details, or extra charges.
I believed this to be a Christmas deal, and nowhere did I see I was signing up for anything else, other that what I though was a nice Christmas 'present' for the company I brought the ticket from.
I did not anywhere read this would come with a monthly charge, if I had even a sniff that I would have to pay out any money for a £20 voucher, which I haven't even used, I wouldn't have given my email for it, and I am not stupid enough to give out my bank details for a voucher, I can only imagine you high-jack them from my genuine purchase of a train ticket.
I am going to the bank tomorrow to cancel this and I want my god damn money back!! What a nice gift to those living beneath the breadline.
So god damn angry!! Do you have any idea how much £120 is worth to me! Enough to be fooled into wanting £20 off a train ticket to see my family.
After reading the other comments all I have left to say is: you and you 'organisation' are an utter disgrace, go get a proper job.
To anyone else reading this, I do apologise for the swearing, but this is truly devastating for me to discover.
Complete Savings / Complete Save Customer Care's Response, May 01, 2018
Hello Forum Members:
Complete Savings will be happy to assist you but it's difficult to do that in a forum such as this when we don't know who you are. If you'd like assistance regarding the Complete Savings programme, please contact me at firstname.lastname@example.org so that I can identify your membership record. If you wish to speak to someone directly, you can telephone our customer service centre on our free phone number, 0800 389 6960. One of our representatives will be happy to assist you.
In the meantime, I'd like to provide you with details about the Complete Savings programme.
Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.
The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.
More details can be found at www.completesavings.co.uk.
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