Wish

I ordered this product, I was notified that it was processed, I was also notified that it was shipped and then I was notified that it had been refunded, at my request, not once, but twice. I have no idea who cancelled the order but it certainly wasn't me either time. I have tried to contact them and I have also contacted wish by e-mail and phone call with no success. Not very happy to say the least and if this is how business is done then I will take my custom elsewhere.
Mr d. Elliott (a very pissed off frequent customer, soon to be ex customer)

Have not received my refund of which I was promised on the internet that I would have it on the 24th 2018. This was submitted on the 10 of July 2018. The order was cancelled immediately after I hit the button. I am so disappointed in this company because I shop a lot with them. Evidently my business is not important to this company. I will not be ordering from this company until they make this right.

My name is sahab singh . My order no i post wit photo option . I had bougt a shoe with wish .com online from Singapore on june 11 The date they give me to recive my sheo on my address is 22 of july but i didnt recive any sheo then on 22 of july i recive a latter for recive your she from tiong bahru blok no 128 post office the recivie date on the letter is 10 of july then same day i go post office on 22 july post officer told me ur late to recive your product then they send back already my product to wish so now i need back my product my contact no +[protected]
Or u can e mail me on [protected]@gmail.com

Fake! I compared my perfume to theirs. Theirs lasted 5 min and mine is still on after 6 hours of wearing. I knew by the box it was fake. The lid is scratching off. Did I mention I just got this in the mail yesterday? I have contacted Hanae Mori. They need to know this company is selling fakes of their perfume. I have been wearing this perfume since it launched. They scammed the wrong person. I know my perfumes.

This is webshop will take your money in small doses and send you garbage. 80% of the products are broken knockoffs or you will get empty boxes.
The costumer support is terrible and takes no responsability for the china[censored] you get. Do not waste your hard earned money on products you put directly in your wastebin.! If you can, steer away or prepare to be dissapointed buy after buy

Good day

This is my first time ordering from wish since I was told its a great service, unfortunately I'm very disappointed my your poor service of late arrival.

I placed my order of the 2018 New Winter Autumn Coat on the 29th May 2018 and was told it would arrive on 9th June 2018 then a few days later it exceeded to the 16th July 2018. I would just like some feedback and confirmation of which date my package will arrive.

Thank you

I placed an order on Wish.com 7/20/2018. On 7/21/2018 Wish "claimed" my order was cancelled and refunded to my card but only the order was cancelled. My card was never refunded for the $219.60 I paid. No one answers the phone number provided by Wish.com...EVER! As if it's not bad enough I PAID for ITEMS and NEVER RECEIVED THEM wish.com said it was unable to process my complaint because I wasn't long enough!? What kind of company is this!? They should be sued! This is ridiculous! Where is my refund Wish? Is that why your called Wish.com? Because you allow customers to WISH they're really going to get the item they ordered? Lame asf!

I purchase a pair of shoes that the price was $11.00, my card was charge $45.00. I cancel the transaction immediately I notify Wish immediately and was told I would received my refund. At first they told me that my bank never process the $45.00, which is not true. Then they said that I would get my refund back. On 6/21/18 they refund me $18.00. and I have been asking them where is the differences of $30.00 they still owe me.
Getting a little annoyed with their customer service. For some reason they do not want to acknowledge my complaint. Sending a message thru their website is very difficult since they do not response in a timely manner. Its too bad because I like their prices and some of their products, but scare of what they say the price is and charge another.

My 13 year old son has been recieving packages from wish. Bongs pipes, I'm beyond pissed that this happened and I want my card removed immediately, and possible a refund, how my son is allowed to order this stuff is beyond me. Tried to call can't get anyone I want my card removed I would like someone to contact me ASAP [protected] my email is [protected]@hotmail.com

An item is listed as $2...when I hit buy it goes up to $6.00...why is the face price lower? I call this practice false advertisement. The company does this continuously on Facebook. I will put in a complaint to Facebook also. This is wrong. The merchandise is ok for the price listed, but it isn't first quality. This is Chinese copies of other brands.

*uckin *tches! I'll never ever never ever never ever - buy from them ever again! I had placed an order with about $244.99 worth of things and I didn't notice until later that my stuff was being held from me. It had said that they "refunded" my money back onto the card but when I checked the balance on it, apparently they never did. Luckily it is a visa gift card or else they could've wiped out my whole bank account. I emailed a complaint to them and they said that they were going to have a wish contact agent contact me within three days. And guess what? They never did. So now i'm going to have to track them down and beat um up until they can give all my money back to me... Joking - but I will make them give it back. Well one things for sure, do not buy from them! And if you still want to chance it, make a list of the things that you want to order and put only that amount on a debit gift card. Good luck.

I recently ordered a phone from geek. I was charged the $202 from my banking account, which was the total if my order. That was dated on the 19/7/2018.
However on the 20/7/2018, a further amount of $213 was debited from my account.
I did not place another order nor is there any order history with my placed irders in the geek app. I do not understand how or why this amount has been taken from my banking facility.
I would like for this amount to be credited back to my banking facility asap.
This has been a total inconvenience and to say the least so annoying trying to get my money back.
I have written my written many emails to the geek company of unprofessional [censored], however I have received no response other than the automated one merely stated they hav received my email.
It is very frustrating and inconvenient.

I have attached the copies that have been debited from my account.
The $202 is the amount to which was for my phone order.
The $213 is not my doings nor did I authorize this transaction.

Regards

Jennie Savage
[protected]@outlook.com

I have ordered alot if jewelry from Wish . Some of the jewelry is good and is as described in those descriptions and some are not as described. Some of the jewelry I ordered is poorly made. I ordered rings that are described as " Genuine stones, solid sterling silver . I had these rings tested and they are fake stones and only plated in 925 silver over alloy metal . It is deceptive to sell jewelry that is falsely described. I think I should be reinbursed for all my purchases that are falsely described. I can return the rings . The problem is when I wrote to Wish about returning the jewelry, they said they would give me a percentage off my next purchase. I want my money back !
I hope you can help me with this problem?! Please !

99.9% of the sterling silver, it's not. Those products they sell for wrinkles and such, don't work. The items they sell for weight loss, don't work. Most of the items that I have received are nothing but a piece of [censored]. They are ripping of the general public and their advertisements stinks. I have yet to receive any item in a box like the commercial says. Most of the products are damaged due to the packaging. I have a few more items to come in, if they come in at all, then I am not going to shop with either of the 3, wish, geek, and cute. I wished more people would complain with the better business bureau and file complaints against them. I have already filed complaints. I telling you here and now, don't buy anything from wish, geek or cute. Fraud from day one.

Received an empty package from Enterprise des Postes Lab Post, al Operations P.O. Box Salom Road, 01000 Vientiane LaO PDR

TO; Jitka Tybitancl
8550 W. Bryn Mawr Avenue Suite 1000, Bimbo Bakeries
Chicago, IL 60631

When the post lady came she said the package came to her damaged and someone has stolen the ring ... I don't know who the sender was because it's written in Chinese ... Sender's number is 2018.06.24. 3.32.01

It was a silver ring, size 8. Tracking: LAQJQ0004811843YQ

Never received the product.

Order ID: 5b27d9b037b5cf7d20c046fb was never received, although I received notification that the package was delivered. I went to the post office with the tracking number: OW00034180618029WEX. The post office said they had never seen a tracking number like it. My postman did not remember delivering it on Saturday, July 7, 2018, which is the delivery date on your update. I am afraid to reorder and I have already been charged $10.70 for the pants. I would like to have them if they can be resent. They are the ZANZEA Striped pants, size L, Store: Treasure land. Please respond. My email is [protected]@yahoo.com. phone: [protected]. Shipping address: Peggy Bertucci, 717 East Charles St., Hammond, LA 70401.

This is my second attempt to reach Wish with my problem.

192.00$ 6 items it said they sent it. Well I get on to check and it wants me to repay for it all! Now wish said they misplaced my 70$ phone abd 20$ watch! And said they would sebd to my right address well it. Wants me to buy it again! My name is Breanna Witcher 225 e poplar st 42164 Scottsville ky im not re buying it i lost over 192 $ plus my other 80 to this site i would appreciate it if yall sent me my stuff u can go on my account and see my cart items... Those are the ones it wants me to re buy. The items I bought and they want me to re buy are in the screen shot if this problem is not fixed... Well I just want my stuff i paid for

I ordered a tent 10X30 in May 2018. I inquired on history order and states it was delivered on May 28, 2018 to Alberta, Canada. I am wondering why it wasnt delivered to my address in PO Box 638 Cross Lake, Manitoba R0B0J0 my tracking #[protected]. I would like to know if they will deliver my order and still waiting on a pop-up-tent as well that too states it was delivered on June 22, 2018. I would like to hear results as soon as possible. I have waited long enough. Thank you in advance.
Olive Simpson

Dear Board,
My complaint regarding the system to handle customers' concerns at customer care and in the matter as subjected.

1. please refer a list of items I had ordered but not received. on May 9, 2018 wrote a mail attaching with a detailed list of item ordered but not received. I request you to go thru the mail trail, NON OF THE REPLY FROM CUSTOMER CARE WAS CONCERNED WITH MY ACTUAL PROBLEM.

2. Detail of mail is as bellow
from: Pradeep Acharya
to: [protected]@wish.com
date: Wed, May 9, 2018 at 1:36 PM
subject: NON RECEIPT OF ITEMS
mailed-by: gmail.com
:Important according to Google magic.

3. Your goodness will find that all the reply mails from wish customer care were filled with the description of their standard operation procedure, which no where are having any solution to the problem.

4. the attached list have updated information in highlighted text and Item endorsed at # 1, 2, 3, 10, 12 &13 are not received and even wish.com not refunding my amount too. The whole amount is figuring out as INR 1313.00 (US$~19.00)

5. As per their current response, I had to inform them within 1 month of expected delivery date which I complied with the mail as stated in point# 2.

I trust the honorable board will consider my details and will instruct wish.com to refund my amount.
With kindest regards
Pradeep Acharya
Cell # +91 [protected]
MailID : [protected]@gmail.com

I purchased a wardrobe closet and was not happy with it as it was very poor quality and did not appear as it was on the web site. I paid over 300$ I have been trying to contact customer support in order to receive a proper shipping label to return this product. I have received a shipping label that is not accepted by any shipping company. I was told in the notes from a rep from wish to contact fed ex to have the item returned but when talking to a forwarding the actual label to the fed ex agent, this label is fake. I am so upset that your company can actually falsely provide product and provide false information to return the product.
A transcript of the chat between Mary Bicanic and Wish Assistant:

(Mary Bicanic)
>>> https://contestimg.wish.com/api/webimage/5a51fc7a8b9e4720946f2bbd-8-medium?cozy=1

(Wish Assistant)
>>> Hi Mary, I'm Wish's support assistant!
>>> Here's the latest status of this item:
>>> Delivered on Jul 9, 2018
>>> Have you received this item?

(Mary Bicanic)
>>> Yes

(Wish Assistant)
>>> Is there a problem with your item?

(Mary Bicanic)
>>> Poor Quality

(Wish Assistant)
>>> We are so sorry that your item was poor quality! We want to fix this for you.
>>> You will need to contact a Wish support agent, as we require more information about this issue. Would you like to contact one?

(Mary Bicanic)
>>> Contact support agent

Jul 10, 2018
Mary Bicanic said:
I was very disappointed with the quality of this item for what I paid for it. I was under the impression that this was a durable item and not something that can easily fall apart when hanging clothes. I would like a refund

Jul 10, 2018
Wish Support said:
Hello Mary,

Thank you for letting us know about this.

For us to be able to assist you accordingly, I just need your help by simply sending us a photo of the shipping label.

Kindly note that we only need this for documentation purposes. Once received, we'll certainly assist you accordingly.

Thanks for your support, Mary, and if you need any assistance, please let me know and I'll be glad to help.

Earl Isaac
Wish Customer Support
Did you find this helpful: Yes - No

Jul 10, 2018
Wish Assistant said:
A transcript of the chat between Mary Bicanic and Wish Assistant:

(Wish Assistant)
>>> Hi Mary, I'm Wish's support assistant!
>>> What can I help you with today?

(Mary Bicanic)
>>> An item I ordered

(Wish Assistant)
>>> Which item do you need help with?

(Mary Bicanic)
>>> https://contestimg.wish.com/api/webimage/5a51fc7a8b9e4720946f2bbd-8-medium?cozy=1

(Wish Assistant)
>>> Here's the latest status of this item:
>>> Delivered on Jul 9, 2018
>>> Have you received this item?

(Mary Bicanic)
>>> Yes

(Wish Assistant)
>>> Is there a problem with your item?

(Mary Bicanic)
>>> Poor Quality

(Wish Assistant)
>>> We are so sorry that your item was poor quality! We want to fix this for you.
>>> You will need to contact a Wish support agent, as we require more information about this issue. Would you like to contact one?

(Mary Bicanic)
>>> Contact support agent

Jul 10, 2018
Mary Bicanic said:
This product of very poor quality Nd would like to return it. I would not have Spent the money I paid for this product had I have known it was of such poor quality. The picture on your site showed it to look like it was sturdy but that's not what the product is I would like a full refund. Very Disappointed and would appreciate a quick response

Jul 10, 2018
Wish Assistant said:
A transcript of the chat between Mary Bicanic and Wish Assistant:

(Wish Assistant)
>>> Hi Mary, I'm Wish's support assistant!
>>> What can I help you with today?

(Mary Bicanic)
>>> An item I ordered

(Wish Assistant)
>>> Which item do you need help with?

(Mary Bicanic)
>>> https://contestimg.wish.com/api/webimage/5a51fc7a8b9e4720946f2bbd-8-medium?cozy=1

(Wish Assistant)
>>> Here's the latest status of this item:
>>> Delivered on Jul 9, 2018
>>> Have you received this item?

(Mary Bicanic)
>>> Yes

(Wish Assistant)
>>> Is there a problem with your item?

(Mary Bicanic)
>>> Poor Quality

(Wish Assistant)
>>> We are so sorry that your item was poor quality! We want to fix this for you.
>>> You will need to contact a Wish support agent, as we require more information about this issue. Would you like to contact one?

(Mary Bicanic)
>>> Contact support agent

Jul 10, 2018
Mary Bicanic said:
This product of very poor quality Nd would like to return it. I would not have Spent the money I paid for this product had I have known it was of such poor quality. The picture on your site showed it to look like it was sturdy but that's not what the product is I would like a full refund. Very Disappointed and would appreciate a quick response

Jul 10, 2018
Wish Assistant said:
A transcript of the chat between Mary Bicanic and Wish Assistant:

(Wish Assistant)
>>> Hi Mary, I'm Wish's support assistant!
>>> What can I help you with today?

(Mary Bicanic)
>>> An item I ordered

(Wish Assistant)
>>> Which item do you need help with?

(Mary Bicanic)
>>> https://contestimg.wish.com/api/webimage/5a51fc7a8b9e4720946f2bbd-8-medium?cozy=1

(Wish Assistant)
>>> Here's the latest status of this item:
>>> Delivered on Jul 9, 2018
>>> Have you received this item?

(Mary Bicanic)
>>> Yes

(Wish Assistant)
>>> Is there a problem with your item?

(Mary Bicanic)
>>> Poor Quality

(Wish Assistant)
>>> We are so sorry that your item was poor quality! We want to fix this for you.
>>> You will need to contact a Wish support agent, as we require more information about this issue. Would you like to contact one?

(Mary Bicanic)
>>> Contact support agent

Jul 10, 2018
Mary Bicanic said:
This product of very poor quality Nd would like to return it. I would not have Spent the money I paid for this product had I have known it was of such poor quality. The picture on your site showed it to look like it was sturdy but that's not what the product is I would like a full refund. Very Disappointed and would appreciate a quick response

Jul 10, 2018
Wish Support said:
Hello Mary,

Thanks for bringing this matter to our attention. I understand that the closet you received has a poor quality. We clearly did not meet your expectations on this purchase, this is not the experience we want you to have with us.

Mary, In order for us to immediately resolve your concern, please send us a photo of the packaging showing the shipping label.

The photo is necessary for us to meet our guidelines and to resolve this matter in a timely manner.

You can easily upload a photo directly within the Wish app by tapping 'Attach a photo' under the messaging area. As soon as we receive the photo, we'll take the necessary actions and proceed to the next step.

Looking forward to your response. Your shopping experience is very important to us. If you have other questions or concerns, please know that we always make ourselves available.

Thank you and have a great day!

Sophia
Wish Customer Support
Did you find this helpful: Yes - No

Jul 11, 2018
Wish Assistant said:
A transcript of the chat between Mary Bicanic and Wish Assistant:

(Wish Assistant)
>>> Hi Mary, I'm Wish's support assistant!
>>> What can I help you with today?

(Mary Bicanic)
>>> An item I ordered

(Wish Assistant)
>>> Which item do you need help with?

(Mary Bicanic)
>>> https://contestimg.wish.com/api/webimage/5a51fc7a8b9e4720946f2bbd-8-medium?cozy=1

(Wish Assistant)
>>> Here's the latest status of this item:
>>> Delivered on Jul 9, 2018
>>> Have you received this item?

(Mary Bicanic)
>>> Yes

(Wish Assistant)
>>> Is there a problem with your item?

(Mary Bicanic)
>>> Poor Quality

(Wish Assistant)
>>> We are so sorry that your item was poor quality! We want to fix this for you.
>>> You will need to contact a Wish support agent, as we require more information about this issue. Would you like to contact one?

(Mary Bicanic)
>>> Contact support agent

Jul 11, 2018
Mary Bicanic said:
I have sent several messages and totally disappointed that I have yet to receive a response. I want my refund and have no problem sending back u terrible product back.

Jul 11, 2018
Wish Support said:
Hello Mary,

I'm sorry to hear that the Portable Closet you received was poor quality and thank you for informing us.

To better assist you with your request, I need your help by simply sending us a photo of the shipping label showing its tracking number so we'll be able to take a look and evaluate your situation.

Once verified, we'll surely take care of this right away, Mary! Thanks for the help!

It's my privilege assisting you and I would be very happy if you can rate my assistance today. Wishing you a great day!

Ray
Wish Customer Support
Did you find this helpful: Yes - No

Jul 11, 2018
Mary Bicanic said:
Here is the tracking label as requested. Pls refund me and I will send the product back. Thank you

Jul 11, 2018
Mary Bicanic said:
Please send whatever is needed to return your item. Thank you

Jul 11, 2018
Wish Support said:
Hello Mary,

Thank you for reaching out to us, we really appreciate it and the photos you provided us. I understand that this wardrobe you received didn't meet your expectations and standards of quality.

I have gone ahead and messaged the store regarding your return and refund request. Kindly allow them 48 hours to reply regarding this matter. Once we receive a word from them, we will gladly forward the message to you as soon as possible.

Should there be a need for further assistance, feel free to contact us and we'll be more than happy to assist you.

If you find this response helpful, kindly answer the survey below.

Erika
Wish Customer Support
Did you find this helpful: Yes - No

Jul 12, 2018
Mary Bicanic said:
Tracking slip was forwarded now just waiting for confirmation that refund will be issued

Jul 12, 2018
Wish Support said:
Hi Mary,

Thanks for writing back. I'm sorry to hear that the item you received is not of the quality you were expecting.

Good news! The store responded to us and we were able to obtain a return shipping label for your item.

From a computer or non-mobile device, please download and open the attachment in this message and print out the return shipping label. You'll be refunded for this item once it's been confirmed delivered back to the store. Please allow 5-10 business days for your refund to process back to your original form of payment after it has arrived.

Feel free to let us know if you have any questions and we'll be happy to help!

Arvin
Wish Customer Support
Attachment 1
Did you find this helpful: Yes - No

Jul 16, 2018
Wish Assistant said:
A transcript of the chat between Mary Bicanic and Wish Assistant:

(Mary Bicanic)
>>> https://contestimg.wish.com/api/webimage/5a51fc7a8b9e4720946f2bbd-8-medium?cozy=1

(Wish Assistant)
>>> Hi Mary, I'm Wish's support assistant!
>>> Here's the latest status of this item:
>>> Delivered on Jul 9, 2018
>>> Have you received this item?

(Mary Bicanic)
>>> Yes

(Wish Assistant)
>>> Is there a problem with your item?

(Mary Bicanic)
>>> Something else

(Wish Assistant)
>>> We are so sorry something is wrong with your item! We want to fix this for you.
>>> You will need to contact a Wish support agent, as we require more information about this issue. Would you like to contact one?

(Mary Bicanic)
>>> Contact support agent

Jul 16, 2018
Mary Bicanic said:
I am trying to return this item I purchased and was provided with a label to return but not sure who I contact to return. Is it fed ex how do I send this back It indicators on the label that the sender is FEX. PLS RESPOND ASAP AS I AM NO HAPPY WITH THIS ITEM AND WANT TO RETURN IT pls advise asap

Jul 16, 2018
Wish Assistant said:
A transcript of the chat between Mary Bicanic and Wish Assistant:

(Mary Bicanic)
>>> https://contestimg.wish.com/api/webimage/5a51fc7a8b9e4720946f2bbd-8-medium?cozy=1

(Wish Assistant)
>>> Hi Mary, I'm Wish's support assistant!
>>> Here's the latest status of this item:
>>> Delivered on Jul 9, 2018
>>> Have you received this item?

(Mary Bicanic)
>>> Yes

(Wish Assistant)
>>> Is there a problem with your item?

(Mary Bicanic)
>>> Something else

(Wish Assistant)
>>> We are so sorry something is wrong with your item! We want to fix this for you.
>>> You will need to contact a Wish support agent, as we require more information about this issue. Would you like to contact one?

(Mary Bicanic)
>>> Contact support agent

Jul 16, 2018
Mary Bicanic said:
I am trying to return this item I purchased and was provided with a label to return but not sure who I contact to return. Is it fed ex how do I send this back It indicators on the label that the sender is FEX. PLS RESPOND ASAP AS I AM NO HAPPY WITH THIS ITEM AND WANT TO RETURN IT pls advise asap

Jul 16, 2018
Wish Support said:
Hi Mary,

I understand that you'd like to return this item for a refund. That being said, I've gone ahead and contacted the store regarding your inquiry. Please keep this ticket open so we can get back to you immediately once we receive a word from them.

Should there be anything else that we can help you with, please feel free to contact us and we would be happy to assist you.

Joy
Wish Customer Support
Did you find this helpful: Yes - No

Jul 17, 2018
Wish Assistant said:
A transcript of the chat between Mary Bicanic and Wish Assistant:

(Mary Bicanic)
>>> https://contestimg.wish.com/api/webimage/5a51fc7a8b9e4720946f2bbd-8-medium?cozy=1

(Wish Assistant)
>>> Hi Mary, I'm Wish's support assistant!
>>> Here's the latest status of this item:
>>> Delivered on Jul 9, 2018
>>> Have you received this item?

(Mary Bicanic)
>>> Yes

(Wish Assistant)
>>> Is there a problem with your item?

(Mary Bicanic)
>>> Poor Quality

(Wish Assistant)
>>> We are so sorry that your item was poor quality! We want to fix this for you.
>>> You will need to contact a Wish support agent, as we require more information about this issue. Would you like to contact one?

(Mary Bicanic)
>>> Contact support agent

Jul 17, 2018
Mary Bicanic said:
I have been trying to reach somebody for them to provide me with the proper return label with some form of account number way bill number or something in order for me to ship this poor quality item that I purchased for over $300 I so very upset and will no longer buy from Wish and I want my refund I am not sure why I have to wait to get all this information when you first provided me with the wrong information and there is no company call fex as a sender in order to return this poor
Quality wardrobe closet back. I will be contacting my credit card and reporting wish The item
Advertised is not at all what was delivered. Terrible

Jul 17, 2018
Wish Support said:
Hi Mary,

As mentioned, the store responded to us and we were able to obtain a return shipping label for your item. Please return the wardrobe to the following address:

HengHua Xie
431 BASS RD
CENTURY, FL, [protected]
United States

Attachment is the return shipping label. Please contact FedEx logistics company to return the product.

We will issue you the refund after we received and checked it.

Again, from a computer or non-mobile device, please download and open the attachment in this message and print out the return shipping label. You'll be refunded for this item once it's been confirmed delivered back to the store. Please allow 5-10 business days for your refund to process back to your original form of payment after it has arrived.

Feel free to let us know if you have any questions and we'll be happy to help!

Aljon
Wish Customer Support
Attachment 2
Did you find this helpful: Yes - No

Jul 17, 2018
Mary Bicanic said:
The shipping label u have sent is not accepted by fedex. I need some type of account number and the tracking number beneath the bar code can only be numbers as per fed ex. Pls supply me with the correct information in order to return this product ASAP. Thank you

Jul 17, 2018
Mary Bicanic said:
I need a tracking number accepted by Fed ex. The label provided is not accepted

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