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1.1 4437 Reviews

How responsive is Wish's customer service?

18 Resolved
4292 Unresolved
Absolutely frustrating 🫠
It's quite possible that Wish is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by Wish's silence.
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Wish shoppers reviews and complaints 4345

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Newest Wish reviews and complaints

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2:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish someone was using my card and using my daughter's name cheyenne bocobo

I received a letter from my bank and showed that the shipping address was 2056 G puu pl wahiawa, hi 96786 which is my address but nothing came here ..so I want to know the secondary address so I know who's doing this to me. taking money out of my account
...none of those wasn't none of my purchase..i don't shop on wish.com

I have more all the purchases came out $334.55

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10:31 pm EDT

Wish daily giveaway

It doesn't matter how early you try to get one of your giveaways unfortunately because I am in mountain time everything is already gone so what are you going to do about giving everyone a chance or is this a scam I've spent a lot of money with your company and I'm waiting on an order now and I'm not happy about not being given a chance like the others

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Britnei Tweedy
, US
Aug 22, 2018 5:08 pm EDT

My problem sometimes with the giveaways. is it will say that I claimed something but when I go to my cart...it's empty I contacted wish customer support and they didn't do anything about it...I guess it's just a glitch that happens sometimes...I don't know...

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Taaka Valentine
, US
Jul 20, 2018 2:30 pm EDT

you have to keep hitting the current button which refreshes the page constantly until it says claim. if you wait for the app to say giveaway has started everything will be gone. I win all the time. I usually try for the stuff that they have a lot of. but now the have a raffle. I won the 1st time but I didn't know until it was too late to claim it. I won the second night a purse set. 3rd night didn't win. they have less available now though.

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Britnei Tweedy
, US
Jul 06, 2018 9:39 pm EDT

I claim stuff almost every night on wish but I didn't used to...there is a secret to getting the stuff on the giveaways...you have to constantly refresh the page during the giveaways to claim because if you wait until the blue giveaway button pops up 9 times out of 10 everything is already given away...the pop up usually appears after everything is already given away...I have had it pop up after I already claimed an item...many times...

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Hunter x Love Studio
, US
Apr 16, 2018 11:51 pm EDT

So today's raffle has no winners at all today. Wtf mate

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Kris44
, US
Apr 06, 2018 11:37 pm EDT

I have won alot on the give aways.. However since it has changed to raffle i never win the same person wins on the same item everytime it pops up to win i started watching this so i contacted wish and expressed how it is cheating people and the responded to me a general answer explaning how the raffle works... I KNOW HOW IT WORKS! I was trying to explain to them that the same man one the same item that was up for raffle three days in a row and they basically told me better luck next time. Wish my profile could go back to the regular giveaway. But i still spend money on this site.😕

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jay9906
, US
Mar 25, 2018 11:39 pm EDT

If you wait for banner or pop up you already lost. End of story. I win about 5 nights a week. I'm in pacific time zone. Tips on winning.
Refresh page starting at 9 pm your time zone. Faster you refresh the better. Start by going after top of page items. Also review might say chrome or blue color. You mess up or pick a I em with 3 avaliable and you miss you won't have chance for another try they are gone. After you win a few try for stuff down the list but things with 10 plus. I still think people are cheating cause I will get it when it pops and all gone. Also if you refresh a lot and get item says gone refresh again, I think wish might use tiers cause I have refreshed and showed that game did not start and won another item ignoring low quantity one. So refresh a lot start towards the top and if all items gone refresh few times to check. I think there are some cheats with scripts or wish is doing tiers like I said seeing it start then go back to pre giveaway for another minute. And if you know someone playing in time zone prior they launch at same time like eastern 9:05:45 then it will in central.l, mountain, Pacific etc.

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Ripshock251
, US
Dec 10, 2017 5:57 am EST

I have been reading comments and so many people look confused. If anyone wants to know i would be glad to share with you exactly how the daily wish giveaway works. I have won many things. In fact i usually win things every day. Even the things where there is only 1-2 available. I have read many people have a problem with it showing them there is 46/70 available, and yet when they click claim it tells them there is no more available. I have read because they don't have the size you have chosen. That is incorrect. it is not because they don't have the size you picked. Again if anyone wants to know how exactly the giveaway works and what strategies to use to get stuff almost everyday. I would be happy to explain. Yes the daily giveaway is legit and real. It annoys me when people are crying and complaining about something they don't understand.

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Assen
, US
Feb 13, 2018 11:26 pm EST

Will you please explain than.

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MeahSophia
, US
Nov 10, 2017 9:50 pm EST

Ive won so many items on the giveaway. My kids have also won many items. Fidget spinners, flashlights, strip lights, purses, makeup, wireless headphones, earbuds, knives, sd cards and clothes. Sometimes I go for days not getting anything and then I will win something for a few days in a row. It depends on how well the app is loading for me. I just suggest to keep trying and you will eventually win. It was literally a month before I won anything when I first started.

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Conniep
, US
Nov 08, 2017 8:23 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was just wondering if anyone is using an IPhone and is able to play the daily giveaway. I personally have the galaxy and play - and have won a lot of items on this app. The same goes for my daughter. But people I have told about the game and have an IPhone they don't even get the option for the giveaway. So long story short does anyone use an IPhone if so how can my friends that do have an IPhone get and play the giveaway?

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Ripshock251
, US
Dec 10, 2017 5:59 am EST
Replying to comment of Conniep

To my knowledge if you are using Iphone instead of android you cannot do/have access to the giveaway. I do not know why that is but i have found that to be true with the 100s of people that i know have Iphone and can't do it.

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Rose2018
, US
Aug 28, 2018 11:45 pm EDT
Replying to comment of Conniep

No iPhones dont have the giveaway on the app I checked on my friends phone

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Christopher Parks
, US
Oct 25, 2017 4:01 pm EDT

They switch my give away i use to see 125items now only 75

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Edawg
, US
Oct 27, 2017 6:23 pm EDT

Well, if you still have 75 items showing on your give away you still have about 60 more than anyone else and we'd like to know the trick you use...

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8:59 pm EDT
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Wish a purple mother of the bride homecoming grown

I order the dress back in July and haven't got it yet I have order from wish before and no problem. I need it for my daughter's wedding I am very, very upset. Because I don't know why it's taking so long so can you please let me know what's going on. If you can't deliver it by the end of the month I would like a refund please. Are send me another one if not I will not order anything else from your company.

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1:17 pm EDT

Wish product/service

I ordered two retro style notebooks, one came perfect condition and the other one was damaged with holes. I contacted customer service and asked for replacement because I had no interest in refund, I needed a new notebook. Few days ago I got delivery from Wish.com and my notebook was damaged AGAIN with same holes. I complaint again and this guy Roland from Wish.com decided to refund without my permission! I send another email saying I'm not interested in money and I didn't ask for refund but feels like talking to idiots and imbeciles who doesn't want to know anything and who, , really cares about their customers, , as they say in the end of their emails. Terrible customer service and products. I dont know where or who should I contact to get this sorted because I'm very angry and disappointed. Can anyone help me please!

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8:46 am EDT

Wish all jewelry purchased

I bought several items of jewelry that claimed to be 925 sterling silver. My 925 sterling silver turns out to be plated with sterling silver. Now the silver is wearing off of copper. I also purchased several rings also 925 sterling copper claiming to be real gems. I realize now that your site is fraudulent and not to buy from China and why your prices are low to nonexistent. Most of these were to be Christmas presents. I now have to find a reputable company and repurchase gifts.

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Update by beverly holbrook
Sep 06, 2017 8:55 am EDT

I have purchased several 925 sterling silver items: rings, bracelets, earrings, anklets and necklaces. It turns out they are fraudulently advertised as the sterling silver is rubbing off with copper underneath. These were Christmas presents that I now cannot give. Gemstones are probably fraudulent as well and actually glass. I am very upset and would like a reminbursement including shipping. I will never purchase itms from China again.

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7:43 am EDT
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Wish wwoor watch

I have ordered black watch WWOOR watch #59a55e14ddca871d0db191c7 on 8/29, I received a silver watch instead of a black color, I contacted the support right away but was advised I have to pay for the return shipping, while I already paid $8.00 for 5days shipping for my original item. They will not send me the watch that orders unless they receive the one they sent me by mistake. It’s very frustration that I have to go thru all this for their mistake.
Wish.com should be ban unless they get their act together and follow proper procedures.

Store: SICHENG

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2:50 am EDT

Wish never buy

I wouldn't recommend you to buy cheap clothes because it simply may be dangerous for your health.
I'm aware of what kind of quality they provide and how many people are completely unsatisfied and disappointed with what they get for the store.
Seriously, they sell a recycled clothing, that's why it's cheap.
It's all about it. Cheap quality comes from cheap labor, everybody knows it. So remember it when you place an order online.

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6:45 pm EDT

Wish my whole order

Everything I ordered is very bad quality and the items are way smaller than the size they are labeled as.
Also I've tried to return it all on the app an it says I'm not selecting an item (which I am!).
Also tried to call their number an no one answers just a voice that explains to go into the Wish app an send them an email.
How? It's not working. I'm not sure if this is their way of scamming customers but I'm very upset.

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5:21 pm EDT

Wish transaction for merchandise didn't go through but money was collected

I need a refund of my 28.00 dollars that was charged for purchased I made on 08/28/17 with my card ending on 0467 wish I went to track it and it says transaction didnt go through dont know why because the money was collected from my bank account.so I need a refund of my money or the things I purchased. I will appreciate your prompt responced asap. thank you . order #59a49f1aa1579b09f9f3c773 )authourization code for wish.com 000324 money was collected at 10:07 pm

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1:02 pm EDT

Wish customer service phone number

all I get is a recording! there is $50.00 taken out of my acct that I did not order.i made 2 orders; a 3pc forest green bathroom rug set for $25.00 and a lil wood forest type clock, about 8" for $5.80 that was already deducted. then I saw the 2-$25.00 orders pending and I did not order anything else. My name is Peggy Weatherby, phone is [protected] address is 1204 E 30th #36. don't know what else to say except one should be able to talk to customer service not get a recording. I don't think that is good customer service sorry. pease give me back my money. thank you

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Dianne Aguilar
, US
Sep 17, 2018 5:44 pm EDT

ORDERED A SERVICE DOG HARNESS, MY NEIGHBOR RECEIVED HIS LAST WEEK, WONDERING WHERE MINE IS.
DIANNE AGUILAR
445 E. FACTORY ST. # 108
HARRODSBURG, KENTUCKY U.S.A
40330
[protected]

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Florence Boateng
, US
Sep 05, 2017 12:08 pm EDT

I ordered some iteams today and have been paid for but the things are still in the cart as not paid, and the money has been taking from my accout, i want to know why.My name is Florence Boateng and my email:f.boateng@mail.com

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11:12 am EDT

Wish pricing untrue

I wanted to buy shoes that were priced at about 19 shekels, after I click on buy I chose a size and when I needed to choose a color the price changed to 58 shekels, not including the shipping cost. It sums up to a price of 72 shekels. That's just an example, and it happens with a lot of your products. I feel like I'm being lied to. How did it get from a total of about 30 shekels to 70+?there's no explanation anywhere

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9:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish my account has been used to purchase items from wish that I did not order or consent to

My CHECKING account has been flagged due to numerous purchases from this site. I HV previously (months ago) order from this site but nothing recently! Do not know what is going on, these purchases were made 9/01/17 according to my account records again I have not ordered anything from you All can someone please contact me ASAP REGARDING THIS ISSUE! [protected] THANK YOU

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Update by Need help 2
Sep 05, 2017 11:01 am EDT

I emailed you all yesterday and haven't received a reply... My debit account was used to purchase items from wish.com that I HV not ordered nor consented to not sure how this happened but I need someone to get back with me ASAP

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3:14 am EDT

Wish service

Mrs Galant
I place an order on the 16 August 2017, but I'm still waiting for my delivery.
I need to know how long does this take please, and it's been over 2 weeks already.
I order 10 items and I have not even receive any feedback as to say, my parcel is on its way, this is very disappointing, I'm sorry to say

I have reference number : [protected]
OR [protected]
please send me correspondence soonest to [protected]@gmail.com

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2:34 am EDT
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Wish exuberant delivery changes

I placed an order for lots of small baby items and the cost of my order was approx $48 and then the delivery charges were $40 (did the order last night) that is ridiculous and not aligned with postal charges that is robbery and makes the purchases not good value. Any costs should be clearly stated prior to submitting information for payment. I would not have finalised my order if I new the delivery would be equal to the amount of money I spent.

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1:53 am EDT

Wish flower pants. sneakers. fidget

I just think on certain things we are being deceived. Like on the pants it said 2$ and 1.70 if I bought with another then they came up at 8.50 at check out. The fidget showed a dollar came up 5.10 and shipping estimated at 1$ and ended up 4.the sneakers said 7$ and came up 11. With standard shipping 9.50 with express at 13$. I really like the items some come up right but I feel very deceived by the ones that don't come up at what they show. I just wonder how many items I have ordered already deceived me I expected to be able to trust what they show but I'll be very careful from now and and pay close attention. Depending on the shipping u pick the price can change which is deceitful. And lately the price they show on some items is not what they charge.so be diligent and pay close attention. On the positive side the things I have ordered I like mostly the tops run very small though I have to order 2 sizes bigger for some of them to fit.

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2:13 pm EDT

Wish eyeshadow

I placed an order on 8/23/17 for 4 items, there are the (Winged eyeliner stamp waterproof makeup cosmetic black liquid eye liner pencil, 40 colors matte luminous eye shadow, Pro matte makeup face smooth primer base of base & makeup product primer concealer. today 9/01/17 I receive in the mail a package for a one small round single eye shadow that I didn't see on my order or placed and when I check my order its shows that my 4 items are still in shipping status and should arrive by 9/27/17, I am not sure why I received the item and need to know how to return it back without having to pay for it and would like to receive the correct items I did order and pay for,

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12:53 pm EDT
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Wish jiemike shirts

I just received delivery of my order from Jiang kan jiemike..I ordered 2 shirts both size XL ... Tag on shirt reads Jamickiki...
First shirt is black with white trim and fits great.
Second shirt is all gray.. Different material and might qualify as a size small.

If I can exchange the solid gray shirt for another like the black (feels like a poly/cotton blend.) I'd be happy BUT the gray shirt is useless to me

Greg McKettrick
[protected]
276 Chandeleur Dr
Mooresville NC USA 28117

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Update by Greg McKettrick
Sep 01, 2017 12:54 pm EDT

Please send another black with white trim or blue with white trim in size XL

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9:20 am EDT

Wish mens white shoes

On August 9 th, I ordered and paid for mens white shoes sz 9 1/2 $18.dollars for the shoes +$7dollars for the shipping fee for a total of $25. dollars. I still have not received them.I have several times tryed to request a refund with a response of ' once item is delivered no refund' along with 'maybe someone else received ur item for u' .I did not receive the shoes and no one else got them for me.Can somebody please help me I feel this is unfair to me that I already paid for something but never got it..Thank u for ur time

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7:54 am EDT

Wish a usb pen I ordered

I had ordered A USB pen and three pairs of trousers from wish.com. I had followed the steps that they instructed me to do and I have not received a refund for both items. Also I could not find a UK phone number to contact them on. 1st with the trousers they asked me to provide a picture I did this. I was also told to go to the local post office as they may have received the USB memory pen. I did this and they have told me that they do not have it. I live in south wales Great Britain I should have received the item at the beginning of August. I have not received a refund for both these items and it is nearing the end of the 30 day return policy.

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7:39 am EDT
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Wish I did not authorize you to take any payments off my card.

I did not authorize Wish to take any money from my card ..i didnt order anything ..items were in my cart .and i was looking at others ...no order was made ...i got confimation that my order was received ..twice ..I DIDNT ORDER ANYTHING ..I want an immediate refund ..that is my RENT money ..I want my refund today ..I cant wait or I will contact my lawyer ..I was looking at stuff ..never placed the order yet ..I want a phone call .. [protected]...thank you

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Wish In-depth Review

In Summary: Wish.com offers a unique shopping experience with a vast array of products at competitive prices. While the user interface is straightforward, the product quality and authenticity can be inconsistent. Customer service and shipping policies vary, and the mobile app provides a convenient shopping alternative. Wish's commitment to legal compliance and data protection is noteworthy, although more transparency in environmental and ethical practices would be beneficial.

Website Navigation and User Interface: The website is user-friendly with a clean layout and design, making it easy to navigate. The mobile responsiveness is commendable, ensuring a seamless shopping experience across various devices.

Product Range and Selection: Wish.com boasts an extensive variety of categories, from electronics to fashion. Availability of items is generally good, with a mix of common and exclusive products that cater to a wide range of tastes and needs.

Pricing and Value for Money: Prices on Wish are highly competitive, often lower than on other platforms. The site frequently offers discounts and deals, although there is no formal price matching policy.

Search Functionality: The search functionality is robust with various filters and sorting options. Search results are relevant, and the speed of search is satisfactory, allowing for efficient product discovery.

Product Quality and Authenticity: Item descriptions are not always accurate, and the authenticity of branded goods can be questionable. User reviews and ratings are helpful but should be read with caution.

Customer Service: Customer service responsiveness varies, with some users reporting delays in problem resolution. Multilingual support is a plus, catering to a global customer base.

Payment Options and Security: Wish offers a variety of payment methods and employs standard payment security measures. The checkout process is straightforward and user-friendly.

Shipping and Delivery: Shipping costs and options are clearly presented, although delivery timeframes can be lengthy. Packaging quality is generally adequate but can vary depending on the seller.

Return and Refund Policy: The return policy is outlined on the website, but the ease of the returns process can be improved. Refund timeliness is inconsistent, with some users reporting delays.

Mobile App Experience: The Wish mobile app is feature-rich with good performance. It is compatible with different devices, and user ratings on app stores are mixed, reflecting varied user experiences.

Customer Reviews and Testimonials: There is a high volume of customer feedback available, with an overall sentiment that ranges from positive to negative. Reviews seem to represent a broad spectrum of experiences.

Social Media Presence and Engagement: Wish is active on various social media platforms, with a reasonable response rate to customer inquiries. Promotional content is frequent, aiming to engage with the customer base.

Environmental and Ethical Considerations: Information on sustainability practices and ethical sourcing is limited, suggesting an area for improvement. Corporate social responsibility initiatives, if any, are not prominently featured.

Loyalty Programs and Incentives: Wish offers a rewards system and member exclusives, which can add long-term value for frequent customers. However, the benefits of these programs could be better highlighted.

Legal and Compliance: Wish appears to adhere to e-commerce regulations, with a focus on data privacy and protection. The respect for intellectual property is upheld, which is crucial in the online marketplace.

Overall Shopping Experience: The overall shopping experience on Wish.com is a mixed bag, with the main pros being the low prices and vast product selection. However, the cons include variable product quality and potentially long shipping times. Compared to competitors, Wish stands out for its pricing but could improve in customer service and product authenticity. Recommendations for improvement include enhancing the quality control of products, providing more transparent customer service, and improving shipping and delivery reliability.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

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- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

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- Attach any relevant supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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