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I recently emailed the Wingstop Corporate office about a complain and I received the following response:
"We apologize if you were not satisfied with the customer service you received at this location. At Wingstop, our guests are our number one priority and we are committed to providing the highest quality customer care.".
Great I thought, only to read later that since the store was owned by a franchisee they can't do anything about it and aren't really responsible.
The complaint has been investigated and resolved to the customer’s satisfaction.
UPDATE: Okay apparently the Wingstop Corporate Office isn't any better that the store location. Two days after my complaint and still no call, no response. No wonder why the franchise's have a lack of customer service... it's a trickle down effect. You'd think they'd try to address a customer's complaint as soon as to the time it was received as possible. Just solidifies my decision to not to take my business to Wingstop... but now not to do business with any of there locations. Buffalo Wild Wings here I come! Guess they forgot they have competition...
Today is super bowl sunday... i'm in bed and at 9:32 am my cell phone rings, I look at the display and it's wingstop. history: I went to the wingstop website thursday night and placed an order of wings for the super bowl. I was not given an option to pay at the completion of the order. back to the 9:32 am call... I was told that I needed to come into the roseville location and pay for my online order by 11 am. I was like are you serious? I ended up talking to who claimed to be the store manager - ellie. I questioned why I needed to come in twice in one day for an order of wings and asked couldn't I just pay with a credit card over the phone? she said I could not, her manager/owner told her it was illigal to take a payment by phone... I was like wow! she must of thought she was talking to the dummy of the month! I was pissed! I went in and paid but will never order from this store again. here is an email I sent to there corporate office and I am currently awaiting a call from them:
"I received a call on the day of the super bowl from the roseville wingstop location telling me that I need to come into there location by 11am to pay for an order I placed on the wingstop website which by the way didn't have a way of making a payment for the order. I asked to speak to the manager and ended up talking to ellie who told me it was illigal to take and enter a credit card payment over the phone which really insults my intellegence. she stated this was told to her by her owner but refused to give the owners name. please call so I can explain further. if this is a franchise policy I will never order from wingstop ever again."
I will write an update to this after I speak to the corporate office.
I had recently visited wing stop and it recently open up, but the costumer service was terrible they mess up my order half way giving me things and then had a negative attitude when I came to get it. had they're friend by the register and talking about they're mess up and giving a person a free cup but had a problem giving me my wings in a proper manor. stockton ca, already has not a good rep and just to set it off as a customer I was not happy. 95206
Complaint email I wrote to wing-stop: 'I was stopping by at around 10.15pm after the lollapalooza festival ended and ordered wings as always. so far, so good. the restaurant was overcrowded for this time, but most of the tables were already cleaned and the chairs piled up. many other costumers before me were allowed to sit down and take one of those chairs to do so. I got the wings and was about sit down, as an employee of yours told me extremely harshly that that's not possible and that I have to put the chair back because they are clearing out the dining area. that would normally be fine with me, but right before me a couple sat down to have their wings, but the employee insisted that everybody had been there far longer, which accounted to his first lie. I asked him politely if i’d be able to speak to the manager. he got angry and claimed to be the „manager". I don’t want to accuse him of lying another time, but since he was clearly cleaning the bathrooms, i’m not sure if that is to be believed. I have to admit that I got mad at that point, but I still managed to ask him calmly whether I could use the (also already closed by him) bathroom to wash my hands. after a long festival day, I had dirty hands and wasn’t able to at least eat my meal outside in a park or something comparable. he answered „they aint open no-more“. I was totally starving and tired at this point. I live an hour away from that franchise and since tons of people after the festival were waiting on trains it took me even longer. when I was walking home the wings were already cold as I got hit by the torrential downpour which tore the greasy bag in two parts meaning everything inside landed on the pathway. a homeless person was sitting around there, and I handed him the cold food, which he was delighted about. apparently, the restaurant is hardly blamable for what ensued after I left your locality, but it could have gotten avoided very easily with two simple measures: either you let people eat in your restaurant, when someone answers the question „for here or to go?“ with „for here“ or you just tell him that you are closing. the third option that was undertook is certainly morally wrong.
Well, at least the homeless man ended up totally beaming with my louisiana and hawaiian wings. cos I certainly wasn’t. I spent 18usd on cheese fries and 15 wings and I assure you that I will never do that again. i’m extremely unhappy and distraught with this restaurant experience and go as far as calling it the worst treatment in a restaurant I have received.'
What is the email?
Visited wingstop today. august 3, 2015. it was the most grossest ever! wings were reheated, saturated with the oil, gross! all 30 of them! this visit was just the absolute worst! and it wasn't cheap either! so disappointed! very displeased customers!
I am sorry to say that this is not my first email to your company about this store.. Yes I get that this is a franchise store therefore you guys just forward the info to the owner of this store. I would think that a company such as yours in the name wing stop and that it be a requirement for the franchise owners to hold up to the standards you expect. I eat at the wing stop in lemon grove and drive all the way from National City to do so.. I have years management experience and find it amazing that this store obviously lacks from extremely poor management as well as a poor DM who emailed me the last time. I have time and time again gave this store chances.. It is disgusting I possibly should just call the health dept since your corporate office wants to just pass the buck. The store is disgusting dirty I have turned around on numerous occasions and left because I lose my appetite and the coke machine has greasy fingers all over it all the time just nasty. The staff is rude and the chicken looks small compared to other wing stops. The fries are under cooked and soggy. This is my last straw I love wing stop and used to eat there at the least once a week but know unfortunately I have to drive to lemon grove rather then the wing stop down the street. I am sorry to say and I hope you guys just don't pass the buck on this because one bad review can lead to many .. I have already posted on yelp twice next I will be contacting the BBB and the health dept. I would hope your corporate would prove me wrong other then being money hungry and not caring who buys into there franchise .. You best believe I will have my voice heard. I am honestly disgusted with wing stop just passing the buck for the mighty dollar. There is a wings and things just down the street although I have always been partial to the flavor of wing stop. At least wings and things store is spotless. The wing stop in national city is absolutely disgusting. Next step I will be contacting OSHA. I am a extremely dissatisfied customer who has been loyal for many years..
I was fired for not working Easter at Wing stop on Wadsworth and Colfax.
I have been Having Problems with the Wingstop #690 522E. Pipeline Rd. I order my meal Via Online. Happened to me twice already where I Show up and the order is Not ready and I have to Re order and wait an extra 20-30 mins. I Show the order Confirmation to the employee who apparently have No Clue what's Wrong nor who to Contact to Fix it. It's a waste of my Time. I really Like Wingstop though this inconvenience makes me want to order my Food elsewhere.
Upset#Hungry# disappointed
Either one looks bad.
That is not a yes or no question. LOL
Wingstop has a website where you can complain to them about this. I have agree with redhatterb71, I don't want to but I do.
I did and honestly don’t expect any resolution. They have enough business that the few 100 that complain wont affect their business. Sad but true. I will never order from there again. Franchised own so corporate does not care. They made their money by selling the franchise.
This location is so mismanaged. We placed an order online for a Mixed Combo. This is supposed to be 4 classic wings and 4 boneless wings with fries and a drink. I also added an additional drink (upgrade both to large) and order 2 orders of baked beans. When I arrived to pickup our order the gentleman behind the counter told me my total and I paid him. He handed me my order without my drinks. I explained to him that I was supposed to get drinks and he wanted to argue with me. I told him, read the receipt. He then handed me to cups for my drinks. I should have taken this as a warning of things to come. When I got to our office and we opened the order, it was a mess. They had sent only classic wings (my secretary will not eat chicken on the bone), the fries looked like they were cooked a couple of hours earlier (limp and greasy), the beans were runny (like they were watered down). On top of it all the wings were so over cooked they were not edible. I immediately called the location. The person that answered the phone was out in la la land. I asked to speak to the GM. It took him a good 5 minutes to come to the phone. When I explained my disappointment with the order being incorrect and my disappointment in the quality, he said "what do you want me to do about it" (btw the GM's name is Hons). I told him I wanted the order replaced. He said well I am looking at your online order and it does not say Mixed combo. We will replace the 4 boneless wings, but that is all. I said this food is not edible. I asked for the district manager or owner's number and he refused to give them to me. He then said "we are a franchise and the corporate office cannot make us do anything to us. I have sent gone on the corporate office website to contact them. They only have an online contact form. We have contacted them on two separate occasions thru their contact form. They have yet contacted me back. This all took place on 2/10/2015. Maybe the Putz general manager knew what he was talking about. The corporate office must not make their franchisees abide by any standards. You know what they say . . . The best and the worst advertising you can get is word of mouth. We will definitely be saying nothing but bad about this location. If you are reading this, you see the beginning of our post on social networks.
In indy we have "coupons4indy" and the south Shelby Store honors these coupons . the new 71st and Keystone store(the store closest to my house)does not honor the coupons. What an unprofessional sistuation. What happend to company protacol. At what point to you not police your franchisees? let me guess, when they are allowed to hire hooter girls to work. Or, are they allowed to sell fish from long John Silvers . then will you be responsible then and lower the hammer
I visited the Wingstop on Lindell in St. Louis, MO tonight and my experience was horrible. This is the first time i have ever had a bad experience with Wingstop. Anytime I've ever been to any of the Wingstops in St. Louis it has been a great experience. I was always shocked by how nice and and professional the employees were but tonight ruined that and i will never go to Wingstop again. When i ordered my food i asked for my chicken to be well done and my fries to be cooked extra crispy as well. I eat at Wingstop all the time so i know how well done chicken taste but this time it wasn't. I called back and the young lady who answered the phone was very non-chalant and rude and just placed me on hold for about 10mins to wait for a manager. When the manager got on the line he was very rude as well, talking over me and not even really caring about what i was talking about. I wasn't calling demanding a refund, i wasn't calling demanding my food to be remade and i wasn't even trying to complain i was just asking(very calm i might add) if the person had got that i wanted my chicken to be well done but it seems as if they were on the defense from the get go and offended so they weren't trying to here anything i was saying. I don't know who was worse the manager or the young lady that answered the phone. This really upset me and made me so furious that someone could be so rude to a repeated customer. I would never and i mean never go back to a Wingstop again.
I placed my Order at 8:30 pm on the wingstop in buckner blvd in dallas tx i got there at nine and my wings were not ready i didnt get my order until 11:00pm they have really bad customer service and need to do something about it because it does not take so long to make some wings and take that long to give the customer their order this is something they need to change ASAP wingstop is my favorite place to eat but the way i have been treated tonight is making me think about ever going back.
I frequently visit WingStop in nacogdoches, usually on break from work. The last two times I visited there was an issue with my food being hard or half done I ordered chicken tenders on this particular day and my strips looked like boneless wings so I called back to WingStop, of course I was in break and had to wait 30 minutes for my food after being told 19 minutes. So I called and spoke with what I was later told to be a new employee I told her that my strips looked like boneless wings and she consulted her manger came back to me on hold and told me is be put in the book! I said okay asked how I would need to verify that I had been put in the book she said oh you'll only need your name and number. I hung up. Two weeks later I call WingStop of course on break, I ask about being in the book no one could find me then I was placed on hold, left there and eventually hung up on! I called back no one answered i waist 20 minutes on hold and didn't get to eat because I sat on hold waiting on a reply. I was told that one of the lead ppl would give me a call back, I waited in my car for an additional ten minutes and said to heck with it I'm going back to work. 2 hours later I finally got a call back and the lead girl told me they would give me the four strips if I could come get them now! I explained to her the incovinience this had caused and explained that I would not be able to come by to get the strips because when I first called I was in break I was back at work and wouldn't be taken an additional break to come wait 40 minutes for food at wing stop. The lead girl was too rude and their customer service sucked their staff obviously lacks training and from here on out I will document each issue I have with wing stop. I will take pictures and notes I will see improvement in staffing or I'll continue to complain. I work hard for my money and I feel like my meal should be perfect for what we pay for it!
I purchased a 60 dollar order a 9.32 pm got to wing stop at 9.47 pm at the wing stop in 2124 east florence ave. walnut park ca, when they had said my order will be ready in 14 min.. My order was not even ready till 10.23 pm.. To finish it off I got home and they gave me all the same flavor when I had asked for several Other flavors.. I go back and they gave me my correct order but it was already 10.45 pm and the rest of my food was already Super cold .. I call to speak to the manager called Hector he was the night store manager and so rude... I WILL NEVER GO TO ANY WING STOP..
I purchased wings at wingstop in Cedar Hill and got home and they were overcooked. I was told that since we ate some of them there was nothing that they could not do. I will never visit a wingstop again.
Okay, so I went to wingstop today and ordered some plain boneless wings. Behind me were two other dudes. I just want to note that I'm Asian and the other dudes were white and black. Okay so, after waiting about 20-30 minutes, they finally call out the names. The lady had two orders in her hands, and they were for the dudes behind me. Like what the hell. One dude ordered like 5 minutes after me, yet he gets his food 10 minutes before me. Yea. I had to wait some extra time to get my PLAIN boneless wings. And this isn't just me. Later on, my two friends went so I followed them there. One friend's Asian and the other is Polish. My Asian friend ordered first then my polish friend ordered. Some other dudes ordered afterwards. My Asian friend got her food last out of all of them, and she actually waited 10 minutes after my polish friend got hers. I think this place is freaking racist.
I received terrible food at Wingstop in Clear Lake. They do not exchange, refund, or correct your problem. You pay, they serve you what they want and you have no recourse. Corporate claims to have no control over franchises and offer no help.
I received a messed up order at wingstop in blue springs missouri and alls they told me was we are sorry., no refund, no other correction to food order? Who runs the authority to come down on franchise owners to stop terrible service?
My wings were messed up at the Destin, FL location and after I asked them to correct the problem the "owner" refused (Irene Messenger, the "owner" said she had excellent customer service). I then asked her if she could refund my money and she said no to that as well. This was a $50.00 order, so one could understand why I would need some cooperation. When I called corporate today, they gave me the same response. I ask now, just this one question-Why do these people print their corporate number on the back of a take out menu for someone to call with a question or concern, when they aren't receptive or truly concerned about how their franchises are being ran?