Windstream / horrible customer service!
Windstream has dominated the area so that they are the only service provider other they Time Warner Cable to provide phone and internet service. Competition is also good. The consumer needs to be able to choose the best service provider and not be stuck! First Jannell Jackson is the absolute worst sells person I have ever met. She has no clue to what she is selling nor has an idea why to meet the needs of the customer. She continues to receive huge bonuses, trips and sales person of the year only because she is the ONLY person who sells equipment for the commercial division for Windstream. She sucks!!! The fact that the people above her are clueless to the fact she has no idea as to what she is doing makes a statement by its self.
Second, customer service and accounts payable department are horrible. Over the last several months we have been over charged for our service by about $1,500.00 and even though we have tried numerous times to resolve the issue, we continue to receive bills with the same fees and no resolution. To top that, Windstream has now cut off service for our business fax line. Nice!!!
I though Windstream was governed by the utilities commission. That is my next step to take action against this company. Someone needs to step in a shut this company down.
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