Window World

I ordered 20 windows from the salesman and was happy with him and the product and cost and description of installations. What a mistake I made.
When I signed the contract I asked about the 3 day cancellation policy that was not on the contract and he said it did not apply to windows because they were "custom made", right, just like the 60 other houses in my development built the exact same way.
My wife decided to cancel because we found out that they in fact DID NOT make the windows. The rep lied and said they were the largest window manufacturer in US. They are made my Allside (AMI) and probably say this because they do so much volume. They make NOTHING. They are a sales and marketing organization and nothing more with a cheap window who pay their reps and installers practically nothing but promise to keep them busy.

I called Mr. Eric Peabody in Woburn who stated he was the GM of the store. Easily one of the most arrogant ### I have ever spoken too. He explained that the are "so good" they get no cancellations ever and that is why they do not include a notice of cancellation with their paperwork.

Well, the MA Attorney General did not agree and is starting an investigation as her office said this was not the first problem she had heard of them.

I will wait it out but they will NEVER step foot on my property again. I will get my money back and wrote a letter to corporate explaining that Eric Peabody should be fired. End of story6fdc

*update*

Dictionary.com defines blackmail as a verb: to force or coerce into a particular action, statement, etc.

I just received a certified letter from Window World stating they deem it necessary to rescind the lifetime warranty on my windows due to a “hostile environment”. They continue to say “the position can be resolved if (you) retract unflattering comments and several untrue statements that were posted online to several social media sites; Window World will reconsider this decision to fully warranty the windows installed if this is done but we must have verification of the retraction from each site.”

First, no statement I have published has been untrue. Also I must confess I find this very confusing. How hostile can an environment be if it will be deemed no-longer-hostile by virtue of my retracting online reviews? My confusion is further compounded by the fact that the letter was cc’d to Kannon Conway, Harris Shelton PLLC. Rescinding my warranty and in the same breath offering to reinstate it if I retract statements posted online seems to fall squarely under the coercion into a particular action or statement thing.

Did they really blackmail me and cc their lawyers the proof or am I missing something?

*original review*

My experience with Window World is a nightmare that just won't end. The first installation crew started ripping out three windows but only installed one before they decided they weren't going to finish the job. They packed up and left the other two in worse shape than they were to begin with, complete with busted out panes, and wood shims laying in my yard. It took Window World five days to send a second crew to install the remaining 15 windows. After they left I noticed daylight breaching the interior of my home around one of the windows. I called them back out to seal it until they could finish the wrap, which was being pushed out another 3 weeks because of the wrong color being ordered. They refused to seal the window and insisted it was weatherproof when it obviously was not.

Even after the third crew and a total of 10 trips to install, I still have remaining issues. They installed some wrap off level. It is crooked on the front of my house and they are now refusing to come back to fix it. From the owner's own words he is not going to spend any more money on this. I contacted corporate and spoke with David, Manager of Customer Relations and he was no more help than the Memphis owner. I was told that Kelly is an independent franchise owner and while he would be happy to mediate his hands were tied and all decisions were ultimately Kelly's to make.

I could add much more about unprofessionalism, shattered glass littering my home left uncleaned, and on and on, but suffice to say Window World apparently views 10 trips to install windows something to brag about, because they brag about how they've done everything I've asked to try to make us happy. Everything, that is, except get it right and not waste my time.

I purchased a Front Window with two side "slides". The instaler came in with cheap pine board and I called them on it. He promptly went to get the proper Oak which was ordered for the boarders and installed the Window. Behold, later the window did not fit on the right side. It would not slide far enough to the left to lock. My home is not secure(window wise) and I cannot get the warranty dept. to work w/me despite I have a claim. I have sent in the proper paperwork. After 45days(what they say they need to process) I phoned. Excuses are "repair person is not in will call tomorrow" = no call. I call back in 2 days(friday) "they wont be in until monday, sorry, whats your # will have them call you then"...No call I wait and call tuesday, They are not here, will have them call you tommorow"...
This went on for a couple of weeks and is STILL going on. I am going to have to call them again this morning(thursday) and explain this all over again.
I sent all was needed, forms, pictures with descriptions and all receipts. They just dont care! BBB credited? Not in my experience.

Window World of Jacksonville "says" lifetime warranty. I have called for almost a year and keep being told that the they will be coming out to replace the window. Well, no such luck. They even said the window was in. Finally, I gave up and called the corporate headquarters and they said they would call and I should get a call back that day. From 11/26/12 to 12/4/12. Still no call. I called corporate back again on 12/4/12 and the person over complaints for franchises, says that he spoke with MIchael (that same person that has given me the run around) and he said he would call you that day. Well he had not and it was 12/4/12. Owner is supposed to get back with me in one hour (which, he is also one that came out previously and nothing ever got done). Of course, Michael is saying he has tried calling and get no response from me.? If that is the case why would "I" be the one having to follow up with corporate to get my window replaced (like their warranty guarantees)! Sad and disgusting how such slacking people can keep their jobs! Guess he will have to run the company in the ground until something is done. I would NOT recommend Window World in Jacksonville, FL but I do like the windows manufactured by Alside. If this cannot get resolved, I guess they will be my next contact as well as the BBB.

order windows for my house paid in advance to order window said they wood be in two to three weeks going on six weeks no windows called them they keep telling me next week ask for money back the lady said she would not give money back sue me to get your money back / would not use window world

I purchased and moved into a “not so new home” on August 2nd this year. I am a senior on social security disability and on a limited income, but I had a little money left over from the sale of my small home in another city so I decided to put it into more energy efficient windows that would help conserve energy.

I contacted Window World in Dallas for a free estimate. I was duly impressed and ordered the windows I could afford. I gave the salesman $1301 for the deposit, and was to pay the additional half of $1301 upon installation in about 6 weeks. The window contract indicated that I could cancel the contract anytime up till midnight of the following third day. The contract was signed on August 6th which gave me until midnight August 9th which was a Thursday.

That Thursday evening about 8 pm I received a call that there was a death in the family and was asked to help with funeral expenses. Of course I agreed. I immediately called my sales person, Marty Cummings, who did not answer and I left a message on his cell phone that I wished to cancel the order. I was within my allowed cancellation time frame. I also tried calling the office location in Grand Prairie, TX but they were closed. I got a call back from Marty Cummings the following day, August 10 and was told that since the cancellation was not received until the 10th that I was not able to cancel the contract. I reminded him that the contract stated I could cancel up till midnight of the third day. He argued that the cancellation had to “be received” by midnight the third day. I argued that it was received by his cell phone in time or he wouldn’t be responding to my call and it was not my fault that he did not answer his phone or check his email at 8PM.

Now, since I can’t afford the payment of the additional $1301, Window World is sitting on $1301 deposit from me for doing nothing. When I cancelled my deposit check of $1301 had not been cashed and the windows had not been started. When Marty returned my call the 10th, I mentioned that and he indicated that it was being sent to Baton Rouge that day so the check itself was still in hand in Dallas. It would have been easy to cancel. Later on the 10th, I got a call back from his office in Grand Prairie. I explained the situation and was told by a lady that she would check with a supervisor and get back to me. She never did. I left for the funeral making sure all parties at Window World had my cell number to reach me.

Window World offered to let me make payments and then have the windows put in, which now I don’t need because I have to sell the house for financial reasons. Aside from the fact that I can’t afford to give them another $1301 even if it’s in payments, I will be long gone from this house before the windows are paid for. I don’t know why a big company like Window World who advertises themselves as a “Company who Cares” would treat a disabled senior this way.

I cancelled verbally and in writing before the cancellation period expired. It is not my fault they don’t check email or voice mail after 8pm. If that’s a problem, they need to change their policy to end of business day, not midnight.

I have tried and tried to be patient and communicate with them. Emails have bounced back as undeliverable, I have sent postal mail and left messages. Time to contact the BBB.

Window world came by June 4th, 2012 and gave us a good price.perhaps we should Havel been suspicious. They promised our windows would be installed in four to six weeks. When August 1st came we called. They said "oh, your windows are here but we lost your phone number." we had given them both of our cell numbers and our home phone, so not true. They said the.y would come on Wednesday, called and canceled, okay Thursday, called and cancelled. Set an appointment for Saturday between 11-1. Showed up at 2:20, no phone call. Installed the windows, putting a piece of wood between the brick and window, no insulation, no caulk, did the entire thing from inside so no sealing from the outside. Put some cheap looking trim over the gaps and did a sloppy job of caulking. Spend some more money and hire someone reputable who does good w, ork!

Salesperson made an unauthorized change on the order, and submitted to the non decision maker for payment--which they were given. Upon having to call Window world out for several poor installed and crooked windows, they agreed to fix the wrongly ordered windows at cost. We understood how the mistake could have occurred. It takes 3 weeks to get windows when ordered new--AT THE MOST.

Nearly 5 months later, we got tired of being lied to about how they'd be there the next week. Oh, but before they would have agreed to order those replacement parts, they required payment on the original incomplete project. In our contract, we clearly had some dry rot wood to be replaced that never was. Unfortunately, we give them an absolute F for communication, F for honesty, F for workmanship, F for followup, and would not recommend them to anyone. Of course, once I decided to look them up in BBB to file a report since they would not return my calls, I found they already had a F rating. Surprise surprise. I let my experience be known on Angies List and BBB. I refuse to let the liars on my property again.

We ordered windows from Window World several years ago. When the salesperson initially came to take our order he never quoted a price for the cost of the stucco after the put the windows in. we signed the quote he gave us agreed on the price and he would call us for set up time when the windows came in. Windows scheduled for installation and they completed the job after several weeks of canceling on us.. YES, I said several weeks of canceling on us. They FINALLY finished the Job and gave us the bill to pay, which was a lot more than what we had been told or agreed on. the installer said he would have his boss/ the owner call us when he got back to the shop. Never heard from him. I left several messages and dd not get a call back, I got a bill though for the amount that we did not agree on. I had to go to the store and wait for the owner to show up and discuss the bill with him. He was rude and his wife was too. they finally agreed to give me the cost of what I had signed and agreed on, this isn't the end... Two years later I called because on of the screens was broken on the window and needed a replacement. They sent a guy out from Window World to take measurements and he said he would order the screen and it would be in in two weeks. Charge was $50, okay I agreed. Now problem I said. Two weeks comes and they bring the screen to install and it doesn't fit, too small. He takes measurements again and two weeks later it still doesn't fit... LET me tell you, this went on from November of 2010 until August of 2011! They owners wife hung up on me, and they avoided my calls for months! The installer that came the last time to fit the screen on the window didn't even tell us he was at our house. He just showed up put the screen on and left, and it still doesn't fit right! the customer service at Window World in Albuquerque, NM is the worst!

Here's a new one...This company hires convicted felons to come into your home and sell you their products and then pays them under the table so their income isn't reported to state or federal agencies. Thus, they don't have to pay taxes, domestic support obligations or restitution they owe. Not a company I would ever trust to do business with. What do you think?

On june 28th 2012 @ 2:24 pm I ordered 4 windows from a sales person named william l stoutenger jr. The next morning at 9am I called window world @ [protected]. & william to tell them to not make one of the windows on the invoice. William said it was too late & he had just faxed the order over to yuma (Where they make the windows) & could not stop the order.. We had a disagreement as the order was just faxed & why could’nt he just make a call to yuma & remove the window. He said its to late * & once the invoice order was faxed he could not change it.!

So now I am stuck with a company I do not trust & a window I have to pay for & not use, william said also that to change the order from the original to revise it to exclude the window would be too much paper work!

Now I have to deal with them all the way thru the whole process of the new windows, & also I called william 4 times on his cell phone to reach him with questions. & he ignored me on all 4 calls. I will never refer anyone to these crooks. & they owe me $219.00 for the window I don’t want. I did not & was not told there was a 3 day cancellation policy or I would have cancelled the whole order & gone elsewhere.

I doubt any of these people complaining about Window World are real. They are one of three companies in the country to have the Good Housekeeping Seal of Approval. They've received the Consumers Choice Award for 6 years in a row. They're highly rated and recommended by Angie's List. They're the largest window replacement company in the country. Be careful about what you read online people. The facts speak for themselves.

At this time I have no complaints of the product however the labor charge to install the windows is excessive in cost and work done is severely lacking. I walked the salesman around the to the windows and asked specifically if he saw any problems with the trim. As it works out the installation crew doesn't trim, they only remove it. The interior trim is reused if it doesn't break during removal otherwise they want more money to complete the job. As it worked out the two man crew was here for about 2 hours, their charge was $410 and I was left with buying new trim and finishing the job. Also be wary of the caulking the use. They said it was paintable but in fact it is common silicon that is not.

late summer of 2011 we found out that window world's installation is very poor. the salesman would have had the installers replace the new windows in rotten wood. i had bought and prepped pvc sills, but the installer had to use their cheap crappy pine 2x6's and wanted $60.00 a piece. they just smeared silicone to the interior woodwork and new windows, which every time i open or go by a window it angers me. i had to seal around and under every window on the outside... we tried to contact the company, but no one would reply.

We showed up at their showroom with our window measurements. Ordered windows and left a 50% deposit. They never contacted us, saying they couldn't get a hold of us. I am home during the day and have an answering machine. We kept calling. Six weeks later we were told they they don't make those windows with our measurements. We go back over and ask for a credit to our credit card, but never got it. Finally, our credit card company took care of the problem. Horrible business practices and sleazy salesman.

We went with another company and are happy with our new windows.

I made an inquiry to WW for estimate of 17 windows, Received a pleasant email from Katrina but in the interim I found time to do research on WW only to find out the multiple complaints and terrible customer service and not living up to their promises and all the loop holes I kindly advised her that due to the complaints I was no longer interested in their services and thanks her. It was to my surprise about an hour later I get the following letter from Greg Deathridge attacking me and other companies in a very nasty, aggressive tone that as an Executive professional I did not appreciate his approach and how compelled he was to defend the complaints and then question me for wanting to do business with him in a very condescending way. If executives act that childish it is no reason they have all these complaints. It should be Katrina the rep who contacted me taking over the Presidency of WW and Greg should be sitting at the call center earning his 7.25 per hour, , Regardless, here is the letter I received from him and happy to give anyone the original email for those that don't believe that an executive would act so childish:

Larry,

I understand you selecting someone else for your Window project however, in light of your comments I felt it important to lay out a few facts.

1. Window World is the largest installer of Replacement windows in the United States.

2. Window World has an A+ rating with the BBB. ( our complaint ratio Nationwide is .0003 %) By the way, if the complaint ratio is the sole reason for doing business with someone then I assume that you do not purchase product from Home depot or Lowes as both companies ratios are off the charts and neither belong to the BBB.

3. We are one of Three companies in the Country to earn the Prestigious Good Housekeeping Seal which gives you a Money back guarantee from their 100 year old organization. ( We looked and couldn’t find Thompson Creek on that list)

4. Window World is ranked above Anderson, Pella, Milgard and others by J.D.Power and associates. (Only Simonton ranked above us.) Further J.D. Power and Associates said in their published ranking report that Window World had the best Warranty package in the industry. ( We also checked this list and couldn’t find Thompson Creek)

5. Window World installs over I million windows per year so the fact that you would see a few complaints across the Country is not surprising when we are in 4 times as many houses as our closes competitor. ( That’s why we are ranked so high with the BBB because they understand that it is an exceptional feat to maintain a .0003% complaint ratio with this type of volume.

6. Window World has raised 2.2 Million for ST. Jude’s Children’s hospital in only 4 years. (That’s why I was taken aback by your comment that “ you would not feel comfortable doing business with a company like us” wow!

7. Window World’s installed price is 50% less than what you just paid with Thompson Creek with a product that doesn’t rank as high.

Finally, I’ll close with this question… If you have a small tear in your Window screen 5 years down the road will Thompson creek come back a replace the screen for you with no questions ask? Window World would!

Greg Deathridge
President
Window World of DC, , Northern Virginia, Las Vegas, Bakersfield and Fresno
DC- [protected]
Northern Virginia- [protected]
Las Vegas- [protected]
Bakersfield- [protected]
Fresno- [protected]

[protected]@winwrld.com
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