[Resolved] WhyNotLeaseIt / unauthorized credit card charges and unethical behaviour
Omg!!! I am so glad I googled this company to support my claim. I leased a couple of items, paid them as agreed upon per my lease agreement got my owner's certificates on both of those leases with no problems or incidents at all. I started my third lease on a flat screen tv, paid per the lease agreement. I realized that I should have been done with this lease, checked my banking account statement & realized why not lease it had withdrawn additional payments beyond what the total lease amount should have been. When I called to advise them of the mistake so they could reimburse me & so they could send me a owners certificate... Customer service did a terrible job of explaining why they were continuing to withdraw out of my account & why they would continue to withdraw out of my account. For the life of me they could not make me understand why I would continue to pay them money after I had already paid off the tv just as I had with the two previous leases. I contacted my bank to cancel any other attempts from them automatically withdraw, contacted them with my dispute, they refused to get rid of the debt even though I sent in copies of all my receipts which I still have. I was told this was a lease to own program & that is how it worked with the first two smaller purchases. This debt is now on my credit, I have disputed it over and over, & they have put a remark on my report stating "dispute resolved; reported by grantor". This dispute is far from resolved with a $1500.00 collection/charge off amount listing on my credit (This is the additional money they are saying I owe after paying the entire amount owed for the tv I leased). As I rebuild my credit, the next step with them is to my local television station wral 5 on your side is going to blast them on public tv along with k-mart & their affiliates. This is unfair & is adversely affecting my credit. I want this debt removed from my credit; I want them to ensure it is explained thoroughly in stores prior to customers leasing with them what this really is & is not.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
CustomerClaims's Response, Dec 04, 2017
Dear Valued Customer- We are sorry for any confusion surrounding your account, but TEMPOE is a lease to purchase program, and not a lease to own. These detail are clearly stated on the agreement. Please reach out to us at [protected], or via email at [protected]@tempoe.com to resolve the issues on your account. We look forward to hearing from you, so we can resolve this matter. Thank you!
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