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1.7 6 Reviews 44 Complaints
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Whitepages Complaints 44

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12:13 pm EST

Whitepages I strongly recommend everyone avoid this site

I made a comment earlier but it didn't give me a chance to rate it. So Here it is - I wish I could give it zero.

They have my company info on this site. We don't want our info on sites like this. It harms our reputation. We have never requested it. The info they have is wrong and it upsets our customers if they stumble on that site and have wrong info. The company refuses to take responsibility, won't correct it, and tries to funnel us to yet another scammer site who is simply trying to mine our information.

I strongly recommend everyone avoid this site.

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FrustratedinMN
Eagan, US
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Jul 12, 2013 4:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

They have also published incorrect information about me and other family members. I asked them about a year ago to delete the incorrect entries. They have not done so. They claim that you have control over what is published about you. Not true. You can only make very restricted edits, and even to do that, you have to give them your email address, which they will probably sell to someone who wants to spam you. If someone wants to start a class action suit, I would be happy to testify against them.

ComplaintsBoard
H
3:26 am EDT

Whitepages whitepages.com refuses to take responsibility for the outdated information they publish in their business listings

WhitePages.com refuses to take responsibility for the outdated information they publish in their business listings. For seven months, we have tried to get them to remove two listings for our business that have completely outdated information and to correct one listing that lists a phone number that is no longer in service. Their response every time has been that they simply republish information supplied by their information providers and that we need to contact the original sources of the information, which in our case are CityGrid and ExpressUpdate. In fact, we have contacted these information providers. They have been extremely cooperative and have been disseminating the correct data for months, yet WhitePages refuses to clean up the data on its own site, even though we have sent them the specific URLs of the incorrect listings. This is a serious problem because WhitePages is a major source of information to Google. We believe they may be the reason Google continues to publish an outdated phone number that is available almost nowhere else on the Internet. This has confused current and potential customers, and has done untold damage to our business. We have spent months trying to clean up the mess. Unless WhitePages starts taking responsibility for the false data they are propagating, they are exposing themselves to potential legal action. We recommend that you boycott WhitePages.com and use a more responsible online directory.

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Orpike
US
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Nov 26, 2012 10:35 am EST

White pages suck every time I want a local phone number for a person they want me to do a back ground check and charge me! I just want a phone number if they don't have it leave it at that it is a total waste of your time.

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Vurzek
US
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Sep 20, 2012 7:09 am EDT

What used to be free is now a monthly paid for option. Maybe not too bad if you have to look up a lot of people. BUT, the results they are now coming back with now are far from accurate - and it is public information, so it is not like they shouldn't be able to find it.

I have switched to anywho.com/whitepage, free and accurate.

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Dala
US
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Aug 04, 2011 3:28 pm EDT

I just needed a phone number of a friend. I googled in phone book for the city I needed. This website said "free", but they would not give the information unless I paid for one of their plans!

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FrustratedinMN
Eagan, US
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Jul 12, 2013 4:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My dad passed away more than eight years ago. Just today I found his first name with my middle initial and an age that belongs to neither of us with my address. Obviously, there is no attempt to purge obsolete or incorrect entries. Even when you report the errors, they won't delete or change the incorrect entries.

ComplaintsBoard
P
3:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Whitepages information removal

Whitepages.com has a link to remove listings from their website but it seems to be a SCAM.

I found someone on their website that is listed using my address and phone number. The person DOES NOT live at my address. I went to their "remove listing" link where they require you to copy an image for the listing to be removed. The letters and numbers are so blurry you can hardly see them and they are case sensitive. I tried to use this link and entered the images 15 different times. Each time I would get a message in red stating that the images and characters I typed don't match.--try again. I went to their sponsored site 411.com and tried to remove the listing there. After 10 attempts I got the same error message on that site.

This seems to be intentionally set up so you can't remove errors or remove your entire listing. Customer support is no help--they give you instructions for listing removal that don't even work! I don't know where they get their information from on people's names and addresses . This is an invasion of privacy because they are publishing information about people who did not give their permission--especially if it is wrong information.

White Pages should be reported to whatever federal agency handles privacy rights. I would encourage others to check out White Pages and all of their affiliates to see if they have done the same thing to you and report them. Shame on White Pages!

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Melissa Baughman
US
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Jul 21, 2022 7:37 am EDT

Whitepages have illegally taken over $100 in less than a month. Unauthorized credit card charges doesn't fit the bill, far as I'm concerned. I'm in my 50's three years ago, i lost my sight & this is a dead end road .

Anxiety because unsure when they'll hit again and My SS Disability monthly is less than a grand. I potentially could end up homeless, or dead bc of these whatever they are crooks. Simply sad.

Thanks,

Crazy in Carolina

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Robin 3T
Hiram, US
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Sep 28, 2022 2:05 pm EDT
Replying to comment of Melissa Baughman

If they are taking money out of your bank account directly, you may want to contact your bank to let them know. If you gave Whitepages your bank account or card number , the bank may tell you that there is nothing that can be done. If that is the case, you may need to close that account, and open a new one. But if your SSI money goes into the same account that Whitepages is withdrawing from, then in this case you will have to contact SSI and give them your new bank account information. I know that may be an inconvenience, however, it will save you money in the longrun. Since they won't be able to continue taking out of your account again.

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bwaldron
US
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Aug 17, 2021 12:10 pm EDT

There has to be some kind of federal law regarding the false information that whitepages.com is putting out there for everyone to see. I will be checking on this and researching a class action lawsuit against whitepages.

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missbeatch
Las Vegas, US
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Jun 26, 2021 2:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have had my information removed, but I have repeatedly found it reappear every couple of years, so it is never a one time deal. Like many of the other posts I too have relatives listed who are not related, I have phone numbers that are very old and long since re-allocated, crossing me with another person, and so once again I went to opt out. This time I got a message that the listing had been requested for opt-out too many times and I have to contact customer service. Has anyone ever heard of this? I think what needs to be done is we need a right to absolute privacy over who releases information people would otherwise need to get from a physical location. The internet laws are not caught up with the reality of life.

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Cindy Lovato
US
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Jan 17, 2022 12:05 am EST
Replying to comment of missbeatch

They posted about myself and my daughter. Im going to speak with an attorney tomarrow and check my options. There are online privacy laws in place for just these issues

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hly
US
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Mar 19, 2019 8:43 pm EDT

Just found out that they are listing someone else as having the phone number that the Mrs and I have had for nearly 40 years - and I can't find a way to call them to get it fixed. They want me to contact them online so they have my email address - like I need more spam! I'm wondering if they are in collusion with Identity Theft spammers - because the persons who supposedly owns my number seems to only exist in whitepages.com - my internet searches for the person in their 20's who supposed own's my number come up blank, not 1 social media account... Go figure.

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toniapugliano
US
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Feb 27, 2019 10:17 am EST

Requested on more than one occasion to OPT OUT of there reporting data base. Providing false information that falls under defamation of ones character plus providing data that does not comply with statue of limitation laws is a clear violation of an individuals privacy rights and said laws set forth.

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Gretchen Young
US
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Nov 10, 2018 10:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

My husband passed away nearly 3 years ago and is listed at our same address as before but with a person half his age whom we have never heard of and my name is not listed. We also have received a little mail for that person (just ads). How can I remove the stranger from our listings?

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depalocote
US
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Sep 30, 2018 6:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My information is being displayed again without my consent. I've tried to deleted and their system doesn't allow me. This is a nightmare since I'm being harassed by private calls numbers and am receiving nasty letters in my mail.

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California Beach
US
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Sep 03, 2018 6:55 pm EDT

I have the same problem. They have a "suppression request" website but it does not work. They require a membership (not one time, monthly fee till the end of the time) to do anything with my information they display. This is a website from hell. They need a class action lawsuit.

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FirstTwin
Mesquite, US
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Apr 16, 2018 12:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My complaint is I never placed the old number on the whitepages that is showing as mine and supposedly is also my Uncle's number which is not the case. The old number of mine from St. George UT is: [protected] I left Utah behind me in 2008. Moved to Oklahoma for five years. and have moved twice since then. As I stated yesterday. I and my Uncle both Live in the Small town of Mesquite NV and have done so for the last four years. Our phone numbers which are completely separate and different have never been ONE number but two different numbers all together MY number has always been under my name and NO One else's. I now have a Voip number that is not listed with whitepages at all and it is a 480 number I have kept since living in AZ for one more year in 2013. My Uncle's phone line is a voip number and is under the state of NV and current time. Not Oklahoma or Utah in any way at all. We both Pay our bills separate from one another. My bills are in MY name only NOT that of my Uncle James.

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FirstTwin
Mesquite, US
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Apr 15, 2018 5:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I looked myself up a couple of days ago, whitepages.com has me living at my current address and an old address from 6 years ago. They also have a former phone number of mine listed under my name and my Uncle's name at the same time a number I had YEARS ago when I lived in Utah. and they have my Uncle listed as if he lives in Oklahoma when he and I both live in two separate homes in the small town of Mesquite, NV where he has a three bedroom home and I have a beautiful 996 square ft condo I have lived in now for the last four years.

ComplaintsBoard
E
3:13 pm EST

Whitepages stole my credit card

I went to whitepages.com to look for a friend's phone number and address. I ended up on their pay site. I entered my credit card and purchased the contact information for my buddy. I was fine paying for it. My credit card statement came and the charge was there from peoplesmart or something like that.

Now a month later I get my next credit card statement and there's an additional charge for about $40 on my credit card! Whitepages.com took my credit card, charged it and then charged it again without my consent.

This company is a fraud - my advice stay way, far away.

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iuefe
US
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Jun 10, 2025 4:55 pm EDT

I paid for a search by phone # and got the wrong person, then got charged for a second search even though I didn't ask for one.

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piza
US
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Nov 13, 2023 3:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Jacek Puk, Beata Puk and Amanda Puk never ever lived in Sierra Madre, CA so remove wrong information. Your pages lies and are not secure so remove our profiles and don't lie - scam! Please remove all data about our family if you can't support a real information on your system!

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Ita me yelly
US
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Jul 15, 2023 1:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I I got charged two I want a refon both I 😞 it.

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Stephanie Palmer
US
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Jul 15, 2023 8:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I wanted the $9.99 option and white pages charged me the yearly rate. Now they won’t refund my money. This is a corrupt company with negative business practices.

I have used been verified in the past and they are a better option.

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adegife42
Hawthorne, US
Send a message
Jun 28, 2023 2:32 pm EDT

I paid a yearly service to get information about individuals (telephone or name). This is the basic service. Whitepages are trying to charge me for telephone information when I submit names. I don't have to pay to get someone's address at all. So this doesn't seem right. It is trying to charge me for tel. information every time I sign in.

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jacqueline guzman
US
Send a message
Jan 01, 2023 5:47 am EST

I would like a refund of the amount you billed today Monday 12/26/2022It was not suppose to be $129.99! It was suppose to be $9.99 ONLY!

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Neil Nottingham
Barstow CA, US
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Dec 18, 2022 12:21 am EST

I would never use your website again, ripping off honest people and taking their hard earn money, call me if you got one honest person who works their, Neil Nottingham, 936 Carson Street, Barstow CA. nnottinghamdcn@gmial.com to get all the details?

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Robin 3T
Hiram, US
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Oct 10, 2022 11:23 pm EDT

I have found ALL my pertinent private info that identifies who I am on your website. I would like my info removed completely from your website.. My personal data was used a couple of times before, and I had to work really hard to go through the process of restoring my credit and proof of identity.

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Rich Burnham
US
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Sep 10, 2022 12:45 pm EDT

My mobile phone numbers are associated with people listed in white pages.com who don’t have my phones and results in multiple people contacting me about people I do not know.

How can I stop this?

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Babsly Heathbar
US
Send a message
Aug 04, 2020 7:01 pm EDT

same here $19.99 every day sometimes four times in one day

Overview of Whitepages complaint handling

Whitepages reviews first appeared on Complaints Board on Nov 12, 2010. The latest review White Pages Support is terrible and a fraud was posted on Mar 5, 2024. The latest complaint i'm being harassed thanks to the information in white pages was resolved on Sep 30, 2018. Whitepages has an average consumer rating of 1 stars from 50 reviews. Whitepages has resolved 3 complaints.
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  1. Whitepages Contacts

  2. Whitepages phone numbers
    +1 (206) 973-5100
    +1 (206) 973-5100
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  3. Whitepages emails
  4. Whitepages address
    1301 5th Ave Suite 1600, Seattle, Washington, 98101, United States
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  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
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