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Western Union / poor customer service

1 115 Essex StreetNew York, NY, United States
Contact information:
Phone: 212-673-2382

I would like to report the manager of this location. My daughter and I went into the location (17th July-mid day est.) to pick up a wired transfer from Miami FL and gave the info needed along with my ID. However we put down the first name as an initial but everything else was spelt out. The manager (Ginna) not only refused to release it but was nasty about it. We indicated that the 10-digit code was on it and said the money was for my other daughter's funeral the next day. I was so frustrated and upset that she would be so cold towards me that I broke down and cried in front of her and the staff. She just turned her head with a smirk. My daughter with me managed to find the whole spelling of the sender in her phone and after that she reluctantly released it. Never in my life have I seen such blatant disregard for a customer who was also grieving a child loss. I gave my finger print, had my ID and the 10-digit code but yet she made me jump thru loops for what was rightfully mine. If you review the CAMERA for that day you will see how the transaction took place. I will not step foot in that office again nor recommend anyone I know to do so. I would love for her to apologize in writing (but not holding my breath) like I did for crying and pushing my ID back thru the window. God only knows how many other customers she was rude to and they never reported her. She should not be working with the public if she can not treat customers in a more dignified manner. I recommend that she be released from management immediately! Thanking you in advanced - Betty Thomas

Tm
Aug 6, 2015

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