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Western Union


banned from using service

Complaint Rating:  93 % with 29 votes
93% 29
Contact information:
Western Union
12500 East Belford Ave.
Englewood, Colorado
United States
Phone: 1-720-332-1000
After having made transfers internationally using Western Union for three and a half years with absolutely no problems whatsoever, with an average of three to four transfers per month, I attempted to make another online transfer and the website told me to call a representative. After doing so, I was informed by the representative that I am no longer permitted to use their service now or in the future. I seek an explanation from the representative but he says he cannot say and for me to write to an address but that it will take months for a reply if I get one at all. The rep claims there is a very good reason for the permanent denial of service but refused to say what that reason was.

This is unbelievable. It is unfair business practice. It is tantamount to accusing someone of something and not specifying for what they are accused. Western Union has benefited from my business for the past three and a half years, and now they refuse to even answer why they permanently bar me from using their service? They are an irresponsible company. They show no consideration for their customers. They claim to have corporate integrity as specified on their website that they "do business each day with an absolute commitment to ethics, honesty and credibility", and that their "employees and Agents foster trust, so [their] consumers are confident their transactions are fast and reliable."

This is false.

Western Union has prevented someone from supporting their loves ones. They have made them encounter hardship. No food, no water, no electricity. And for what reason? What justification?

Western Union offers none, and Western Union offers no means for conflict resolution, so that any misunderstanding may be clarified. This is irresponsible.

Western Union is an irresponsible company because it acts without consideration for its customers. Western Union places corporate interests above those of serving the needs of its customers. If Western Union is going to impose bans on customers, then as a company it is ethically and morally obligated to identify the reason, justify the reason, and provide evidence to substantiate the reason, otherwise it is arbitrary. If it cannot do those things, it acts without integrity, without consideration, and with a blatant disregard for the welfare of its customers and their loved ones.

I strongly discourage anyone from using Western Union. Even after three and a half years of using their service without any problems, they will for reasons they will not disclose block, ban, or otherwise bar you from using their service as it so interests them. Based on my personal experience, they conduct themselves with unfair business practices and should be avoided. There are other money transfer services that act with significantly more integrity, lower fees and better exchange rates than Western Union.
Complaint comments Comments (9) Complaint country United States Complaint category Business & Finances


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N  24th of Dec, 2013 by    0 Votes
I was banned because I was a part of a class action lawsuit against Western Union that they lost. Soon after the ruling I was banned from using Western Union to send or receive money. Is this legal? It seems like revenge to me.
A  17th of Mar, 2014 by    0 Votes
Our company has had every employee banned now and NEVER have we been provided a single reason for any of our people being banned. Moneygram is way better but has a smaller reach. The unfair business practices and extremely poor customer service provided to business accepting this WU payments mean you can't count on this business and if you use them make sure you get your money before they ban you don't leave it with them and collect it later!
A  14th of Dec, 2014 by    0 Votes
I certainly agree with TSRaven25 as I have experienced the same unreasonable actions from Western Union after sending money to my relatives for the past 5 years now...there should be a way to galvanize the population to fight back against Western Union whether be a Class Action suit or department of Professional regulations that governs their license. I often wonder if upper management is aware of their practice or is this a cavalier action by their security department?..there needs to me a movement to expose this practice because I am sure thousands of customers have been victims of this which was an intent to stop radical groups from funding their operations and money laundering and its the honest customers who are targeted in the effort for their security department I believe to justify their employment...this is really total injustice indeed!
A  23rd of Jan, 2015 by    0 Votes
I was banned from sending or receiving money from western union.the money I send is from my job and is for my wifes family in the phillipines.they depend on our financial help for food.i or my family have done absolutely nothing wrong.i have been using western union for years and have sent many thousands of dollars through this company.i totally agree with these post here on this web site.i think its disgusting what they do to people, also im very concerned that they put my name in a bad lite with my government.in this day and age who knows what will happen when homeland security looks at people who are banned from using western union.i intend on filing a complaint with nj dept.of banking, and also seeking an attorney to file a law suit against western union.if anybody has any information please help
A  31st of Aug, 2015 by    0 Votes
I also have just run into the same situation with Western Union. After 4 years of sending money to my family overseas without any issues while we are mitigating through immigration issues, I was just told that I could no longer use Western Union. The real change in WU activity recently was due to my wife's hospitalization and they cut us off (thankfully just after she got out). I'm still trying to follow up. But they seem unwilling to give me any reason for the decision. Right now I'm livid about this. The only good thing about this post is that it seems I'm clearly not alone with this situation. It is morally and ethically irresponsible the way they handle things of this nature. When they do this, there is the real potential that people can get seriously hurt. I'm with Bagawire, something really needs to be done about this ridiculous no explanation banning. We have done nothing wrong yet are being treated like criminals and the fall out can have deeper effects on reputation.
A  28th of Nov, 2015 by    0 Votes
Well it seems there must be a list that is available to ALL online money transfer services. My problem began with WU, same story as the rest in this post, I used them for 10 years, then out of the blue I am banned forever. No explanations, they just said they have to follow banking rules. I was finally given an "interview" it was actually an interrogation. I was asked about every person I sent money too, why I sent, how I was related to them, when was the last time I actually saw them in person, where my money comes from, , why I send so much, why I would send to my step children and not to my wife, and so on and so on. It was grueling and in the end I was told they did not like my answers, BAM! You are banned forever. Ok, , I can live with being banned from WU. I went to another online transfer service, XOOM, they allowed me to send 3 transfers then BAM! We are sorry to inform you that your account has been closed and you can't use our service again, , it is not open for discussion. WOW, Really? I tried sending them documents to prove who I am, , who my family is, , where I work, but no use, , so I went to Remit Home, , Same song and dance, , , so it appears there is some sort of money transfer blacklist. I did finally find a company that has so far allowed me to send, but not without delaying my send until they do some further checking, , , I am afraid they also will cut me off as this is what happened with XOOM and Remit Home. I feel this is can't possibly be legal, , to accuse you of something and not even tell you what rule they think you have broken, It is the same as being accused of a crime and not knowing what crime or having any way to defend yourself. I too am looking for an attorney to help me find out more of what is happened. I too have family in the Philippines that rely solely on me for all of their support, Food, Water, Power, school. I have no other way to get them money. I know the problem can't be with me as I work for a company supporting the US military and I have a clearance, , and I was allowed during all of this to open a new bank account with Navy Federal Credit Union. So it is not a banking blacklist. I don't know what list it is, I continue to search the internet.
A  5th of Jul, 2016 by    0 Votes
I have a similar situation with Western Union in Trinidad being banned because I was trying to send money to a friend stuck in Malaysia. They refund the transact twice and had the nerve to tell me I'm banned. I got a number to call that they claim is toll free only to be told I have to paytwo dollars per minute. Come on western Union be more professional
N  3rd of Jul, 2017 by    0 Votes

I have the same experience with Wester Union,
I'm preparing take action on Facebook and Publish the stories of people who like you and me

I would like to ask for your permission to Publish your story on Wester Union facbook page, twitter and other social media,

Maybe i can change something, maybe i can save some people money..

I do not know..

But I want to try


N  6th of Aug, 2017 by    0 Votes
I used Westrrn Union for 2 years They just oit of the blue said you cant send money First they interviewed me like i was on the first 48 like they put me under hot lamp I answered there questions then they told me to screw Can i have all the money back you took for my business I hope someone or myself stands up against this Then 24 hours later Money gram barred me if I was doing anything illegal i sure in hell wouldnt have answered there stupid questions you offer a service perform the servoce or tell us why we are dismissed you pieces of [censor]

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P.O. Box 6036
United States - 80112
+1 800 325 6000
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