Western Union / bad service
Sometimes late last year a girlfriend of mine sent me 150 us dollars from the states and when I went to retrieve the money I was told that I could not get the money as they would have to call it in. This was done but the money was not given and so my girlfriend had was to call the branch over in tampa to find out what was the matter. She requested my id information which she provides and a day after the money was released.
I have been collecting money coming in from canada as this is where most of my family members lived and never really had a problem. However, on the 27 of february I visited the family care pharmacy of the western union in lucea, hanover, jamaica to collect money sent to me by my cousin who was in north corolina but upon putting in my request I was told that they would have to call in such. The next thing I know is that I was asked questions such as why did the person sent me the money? And what was I going to use the money to do? I was very upset and annoyed but because I did not want to be rude and knowing that I am a professional person I stayed calm and shared the information. On march 6, 2010, I again went back to the same branch of western union to collect 11, 794 dollars which was sent to me by my aunt living in canada to take care of business on her behalf. I stood in the line and watch as people were being embarressed in the very same manner that I had once faced and watched as people cursed and walk away leaving what they came to collect. It was now my time and also time for another nightmare. I was told that they would have to call it in so I said to the young lady it is coming from canada not america but this did not stoped her. I made it clear that if they are going to ask what I am going to use the money to do then they could just return my id's and I would be happy to ask the person to retrive their money. I was later told that I would have to wait 5 - 10 minutes for them to call my aunt in canada to find out what the money was for. I am a mature individual and not a child who has a lot of time to waste so I took my identifications with pleasure and walked out.
Now I think that if decent jamaican people are not to use western union then they need to let us know because the scammers are going in and they get their money without any embarrassment because they can pay off the agents the owners and those who are in management but because our money cannot do that then we have to be suffering. Why also dont the perseons who are doing the collection in the other countries why dont they find out before the money is been sent to jamaica why is it that they are sending it and not wait until it gets here for them to be embarrassing decent people.
I am very digust with the performance of western union and think that I deserve some ap0logy for the many inconveince that they have caused me. I look forward for a prompt response.
I am beverley reid and my email address is firstname.lastname@example.org
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