West Elm / worst customer service
Worst customer service ever. Called number on their website, they answered (twice) as "Pottery Barn".
Ordered 4ft floating shelves. Manual had many typos (spelling errors) and claims you can install the shelves in drywall or studs. However, the way they manufactured the shelves with the two screws/brackets on each side was incorrect, non-standard. Studs are 2" wide. The 2 screws in each bracket were 2.5" apart. How is this supposed to properly go in the studs? Shelves are about 10lbs each. Drywall option is "15lb max" according to the manual. How pathetic.
About five times I've asked them via phone and email to adjust my online account so it reflects all my orders placed with them, phone and website. Still nothing, 3 months later.
Ordered draperies and hardware. Hardware back-ordered until 8/29. Called today (9/3) and they say back-ordered until 9/7. Go to the product page, says 9/9.
3 weeks ago, got a mystery delivery (side table) from Pottery Barn Kids! Never ordered it. These people are insanely incompetent.
Called NJ (Paramus) location to get availability on the drapery hardware. Lady asks for my name/number to call back because "we open at 11". It was 10:48am when I called. Amazing.
Called PA (Philadelphia) location to ask about availability. Lady with a dying low voice put me on hold for a few minutes before I hung up.
DO NOT ORDER FROM WEST ELM. THEY ARE THE WORST IN CUSTOMER SERVICE!
More West Elm Complaints & Reviews
- West Elm - delayed 3+ months 
- Williams-Sonoma - poor customer service 
- West Elm- STINKY WOOL RUG - smelly rug and horrible customer service
- Williams Sonoma Hot Chocolate - get less at same costs 
- West Elm - service
- West Elm - refund
- Williams Sonoma - bad service shopping
- West Elm - misleading product/poor service 
- Williams Sonoma - mugged in their store and no one cared!
- Williams-Sonoma - useless promo code