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Wesbank / unauthorized debit order debited against our bank account

On the first of November an debitorder amount of R5049.72 was debited against our tjek account. Looking into the matter Wesbank admit they made a mistake and will refund the amount. Today is the 21 November and still no refunding. When I borrow money from the bank, I pay interest. Wesbank took money from us three weeks ago, they admit their mistake and must correct it. How save is First National and Wesbank if money are taken so easily without our knowledge?

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