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Wells Fargo / service

1 Brownsville, KY, United States

Good Afternoon, Ii was at the Wells Fargo branch on 1175 FM 802, Brownsville, TX 78521 at 1:00pm . I wrote my name down on the list to be seen by a banker because i need a temporary card since I reported the one I had stolen. An employee by the name Rosy was assisting another customer and soon after the customer left. She was typing some information when an individual approached her and said hi to her in a very friendly way. He mentioned it was always nice to see her and he knew he could always go to her for assistance. She even mentioned that for certain issues he needed to make an appointment which he clearly ha not previously made. This man entered the bank after me I had already been waiting for 20 minutes and decides to cut in line not respecting the list. The employee rather than redirecting took his issues before mine. I went during my lunch break and had limited time. the lack of professionalism and consideration is absolutely upsetting and disappointing.

Jul 10, 2018

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