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4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Wells Fargo reviews & complaints 1753

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R
9:51 am EDT

Wells Fargo atm deposits

Deposited paycheck from local bank. Funds are frozen until Monday because they tell me anything deposited after 9:00 PM on Friday cannot be processed til Monday. But they tell me it is not a hold. What, I wonder is a hold, then? Spoke to a woman in Reno, NV. Said her name was Kathy Smith, and that she was a supervisor. She gave the company line, totally defending the representative who took my call, blamed it ultimately on the Federal Reserve. I asked her if anyone worked weekends at Wells Fargo and she said they do not. There are many branches here in Miami which are open Saturday's, and she herself is answering calls on the weekend. She must be a volunteer, or is honest enough to admit that what she is doing on weekends cannot be called "working." This is 2015. There is no reason to be denying people access to THEIR money because of bureaucracy. The job of a supervisor ought to be to serve the client, not to defend the incompetence of a representative, or to defend a weak set of procedures which deny people access to their funds. This is the age of 24 hour commerce. Wells Fargo needs to get out of the stage coach.

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2:25 pm EDT

Wells Fargo collections supervisors deanna and jim

Going thru divorce, wife stopped paying truck payment (stay at home dad). Wells took the truck, told me what it would cost to get back, I paid immediately with borrowed money, right after I called and was treated terribly and told they were keeping my vehicle. I was deceived and lied to and treated terribly by supervisors, scam! AVOID AT ALL COSTS!

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12:20 pm EDT
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Wells Fargo this bank is a total rip off

I cashed a cashiers check @ Wells Fargo and they charged me $25 to cash it. I had to cash it because the person was out of town and purchased a RV from me and I had to have the money in hand before I released the title. I tried to get them to reverse it but they were rude, stubborn and unwilling to listen even when I told them it was a bad business practice. I have since informed my tenants that effective November 1, 2015 we will no longer accept rent checks drawn on Wells Fargo accounts. In addition I will never do business with Wells Fargo and I will inform my 56 first cousins, relatives, friends on Facebook, Twitter, Craigslist my awful experience and to not do business with them.

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Update by Bruce Hoffman
Oct 13, 2015 12:31 pm EDT

They can still stop payment on it!

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The Truth You Must Know
, US
Oct 13, 2015 12:26 pm EDT

"I had to cash it because the person was out of town and purchased a RV from me and I had to have the money in hand before I released the title."

A cashier's cheque is sufficient to release the title of property.

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2:24 am EDT
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Wells Fargo dealer services representative

I was a Sr. Manager at an auto dealership. I turned members of the dealership into Federal and State Agencies for Non-Compliance/Computer Fraud and several other violations. I was terminated while being a 'protected class' under the Federal Whistleblower Act. It is currently an active investigation. I was Blacklisted in multiple avenues, and could not find gainful employment for 8 months. I took an entry level sales consultant job and was upfront with the legal scenario at hand. A week after starting this position, the same Wells Fargo Rep I worked with at my previous position is soliciting more business from my new employer. He then proceeds to ask the General Manager, why would you hire (me). He then stated I was fraudulent, a thief and they better watch out. Strong statement against the guy who spent months collecting evidence for a Federal Investigation. Now, after being pulled aside by Sr. Management and notified that this is what a Wells Fargo Rep is saying has me disappointed and leaning towards legal action against Wells Fargo. Sr Management called it blacklisting and defamation. My suggestion would be that someone from Wells Fargo communicate with me.

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1:18 pm EDT

Wells Fargo fraud

My name is Phil Anton, I've banked w/ Wells for over 20 yrs without issue. 3-4 months ago I made an online purchase to try a product free of charge if I paid the shipping which I did. I am a highly educated Rutgers graduate and now scams and how they put you on auto purchases and such so I made sure there were no such links or boxes that I was committing myself to. My product arrived and a month later a charge for $129.99 showed up. I contacted the bank, said I didn't order anything, nor did I recieve anything and it was reversed and my card was cancelled and a new one was issued. The following month the same damn company charged my card again and again nothing was ordered and nothing was sent to me. I again called and instead of reversing the charge they said they'd open an investigation. A week later I get a letter saying that they had my info and the charge was legit. This is complete bull. I filled out the info for the initial trial which I just obligated myself to paying shipping, nothing else. I'm not going to take this lying down. I didn't request/authorize/or recieve anything and you can't let them get away with this. This is as fraudulent as the word fraud is. I called every day since I noticed it to be told it would be credited back and it would be handled. A week later the exact opposite happened. In one sitting today I called 3x, spent 30 min trying to get to the fraud dept. to be disconnected or hung up on every time. I'm frustrated, want this handled or I will be taking all my money/business to someone who cares about their customers.
Philip Anton
21-6 Augusta Court
Freehold, NJ, 07728
Acct # [protected]
The charge was on my wells fargo credit card
06/15/15 08/24/15
Expand Transaction 22 with description : [protected] CELL D/N
[protected] CELL D/N

$129.95

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3:52 pm EDT

Wells Fargo poor customer service

Every month when we mail our car payment in, you always say we're late, and we're not.This happens all the time.If they continue to add late charges, I will turn this over to BBB, whete I am employed.Your C S team are very rude too, and should have better phone skills.If I hear nothing about this complaint I will be obligated to send your company in as a bad business.[protected]

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11:42 am EDT
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Wells Fargo refuseing to return my money

Hi my name is Chad Marvin and Wells Fargo will not give me my federal income tax refund. They have had my money and held my money and even placed my money in a dead account has charged my fees for activity that was do to fraudulent activity. They closed out my first account with out notifying me and also soled the money that was to refunded to me I never received any of it. I reopened a new account due to my income tax which was returned to the IRS by the bank cause the bank had closed my account. Now It is already May 2015 and my money is sent back to the IRS and the bank is saying that they are not the ones responsible for all this. My savings account of the first account is still opened so why did the bank send my money back to the IRS? And why was I never informed that the bank was closing my account? And why did the bank only close my checking account and not my savings account? And then why was my income tax check returned to the IRS?
After learning of all this I reopened an new account so that upon returning of my income tax to the bank it would have an account to go to. Or so the bank states to me. So From May of 2015 to August of 2015, I have been waiting for my income tax. The IRS sent my income tax out on Aug. 19, 2015 to wells Fargo and the bank held my taxes in the old account which is dead, all the time from the 19 until Monday the 24 of 2015 not notifying of anything even though I had called so many times asking if my taxes where there and every time I was told no. When I went to the bank on the 24 of Aug. 2015 the bank says my money was there but it was sitting in the dead account and that they would have to put it into my new account. Then the bank said that now it was nolonger at the bank as it was sent back to the IRS. Now at this point I was so mad that I was not even to know what I was to do at this point. My mother was as mad as I was, and the bank called the police on my mother saying that she thereunto to shot up the bank and rob it. My mother never said that and she was not arrested but she was made to leave the bank and she had the car which caused me to walk home. My health is no good as I have inflammatory bowel deiseies and I have been bleeding which I was taken to the ER that night.
I still do not have my money and the bank says that they are not responsible for any of this and they are refusing to help me recover my money. I want my money and I will never do no business with Wells Fargo any more, and I am informing everyone of the way that Wells Fargo has handled all this and putting all this on face book so that people can learn how Wells Fargo steals money. Now I want to know what you guys are going to do to insure that my money is returned to me and that I am compensated for all the suffering that Wells Fargo has put us through. Also I have lost my home on all my belongings because of all this and now I am having to live at my moms. I am wanting to see that Wells Fargo pays for what they have done to me and my family. Thankyou Chad Marvin

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7:02 pm EDT

Wells Fargo bad customer service i, does not protect your money

I have had the worst customer no-service experience ever from csr crystal employee id 73040 on aug 21, 2015 at approx 7:00 pm. She was very argumentative and wanted to talk over me every time I tried to form a sentence, she did not want to listen to the problem about the fraud that wells fargo contacted me about. When wellsfargo contacted me about fraudulent activity that was going on on my account it prompt me to check my transactions and I found more fraudulent transactions and reported it to the fraud department. After a few days I received a email from wellsfargo telling me claim was complete, when I called I was told well we did not find any fraudulent transactions your on your own. I was contacted by your "fraud" department making my aware of a breech of my account wow! And now i'm being told your own your own., well lesson learned I am transferring my direct deposit to another bank who will value me and protect my assets. Take heed and find a new bank!

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Update by Lepoleon Spikes
Aug 21, 2015 7:03 pm EDT

I have had the worst customer no-service experience ever from CSR Crystal employee id 73040 on Aug 21, 2015 at approx 7:00 pm. She was very argumentative and wanted to talk over me every time I tried to form a sentence, she did not want to listen to the problem about the fraud that Wells Fargo contacted me about. When Wellsfargo contacted me about fraudulent activity that was going on on my account it prompt me to check my transactions and I found more fraudulent transactions and reported it to the fraud department. after a few days I received a email from Wellsfargo telling me claim was complete, when I called I was told well we did not find any fraudulent transactions your on your own. I WAS CONTACTED BY YOUR "FRAUD" DEPARTMENT MAKING MY AWARE OF A BREECH OF MY ACCOUNT WOW! And now i'm being told your own your own., Well lesson learned I am transferring my direct deposit to another bank who will value me and protect my assets. take heed and find a new bank!

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4:49 pm EDT

Wells Fargo auto credit account

I obtained a car financing thru Wells Fargo in 2014. In December of 2014 I paid $8000 toward that debt. I was not informed that I also had to make the December payment, in spite of the $8, 000 I paid. This got straightened out in January of 2015. I have paid on time, ahead of time, and more since then. It is now August, 2015. Wells Fargo immediately reported that 'missed payment' to all three credit bureaus. I have disputed it, but no luck. Called the company several times, but no luck. I am 62 years old and have spent my entire life building my credit. It WAS in the 760's. This so called missed payment reported has knocked my score back over 100 points! I don't think there is any more I can do, except swallow it up and rebuild my credit. It's going to take a long time. In other words, WF is disgusting. I WILL spread the word among the many folks I know. I HATE them. Please, do NOT do business with them. This is a warning.3f354

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8:00 am EDT

Wells Fargo secured cc deposit not returned

I was approached about obtaining a secured credit card while banking at my local branch. No, i did not inquire about the card, i was only making a checking deposit. The card wasn't even to me yet when i decided not to obtain it. In the local branch, i was told that it was already being processed and that i should call to cancel as soon as i received it. I did so, never activating the card and at the very end of the conversation (Well past the process of closing the card) i asked about the funds for security being deposited back into my account. I was very upset when the girl on the line said that it would take 30-60 days to receive my "security" on a card i'd tried to cancel from the beginning. It has now been 60 days since the funds were taken from my account so i called again. Today, i find out that the first girl never closed the account? Another 30-60 days? There was absolutely .. Absolutely no doubt that we were well past the closing of the account when i became upset about the time involved in receiving my secured funds. (Do you agree? Yes. You can never get another secured card .. No problem.. Way past the point of agreeing to the closure of that credit card..Way) i honestly believe that the first "representative" maliciously failed to close the account. In fact, when i started the phone process today, the first person said there was no such account number (Card number). Yes, i was very upset since i tried from the beginning to decline this card, but listen to the recording and see if this account was not very obviously closed during that conversation. I should not have to wait another 30-60 days for my funds to be returned to me.

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The Truth You Must Know
, US
Jul 31, 2015 8:49 am EDT

"I honestly believe that the first "representative" maliciously failed to close the account"

Why do you believe it was malicious?

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K
12:33 pm EDT

Wells Fargo harrassing phone calls

This about an rude phone call I had concerning upon calling back an number that was placed to me about 8am in the morning. I previously made an payment arrangement with wells fargo concerning my vehicle that I have been behind in my payments past 47 days due. I spoke with a manager and made a arrangement to get the payments up to date which I had honored. I am scheduled to make another payment on July 15 2015. so on 07/06/2015 I received a call about this payment I was not able to take the call so I called back and spoke to a person who seemed to be an agent I found out after being rudely spoken to that she was a manger of the company. The misunderstanding was over my direct deposit account information which I gave to the manager I had previously made the arrangements with.The person I spoke with was only disrespectful to me over the phone but she said that she will cancel any agreements that had been made between myself and the company. My account number is #[protected] Who ever is in charge of customer relations should really look at the type of management that is being hired to speak for Wells Fargo the company is in the people service business not threatening and intimidation business PLEASE CONTACT ME AS SOON AS POSSIBLE MY NUMBER IS [protected].

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1:49 pm EDT
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Wells Fargo loan modification

After purchasing my home in 2013 I had employment breaks and requested a loan modification. I have sent in monthly payments only to have them returned, I have applied for multiple reviews only to be denied. Not once in two years has Wells Fargo approved any requests even when I had $18, 000 in my bank account I was turned down. I don't believe that Wells Fargo approves any loan modifications because I did my homework on the requests I qualified for under the federal programs and I was still denied. I am contacting my Congressman to formally complain.

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Dana Shafman
Dana Shafman
Scottsdale, US
Jun 10, 2015 11:42 am EDT
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Hi EMSR,

Wells Fargo Home Mortgage (WFHM) is known for violating the rights of their clients and consumers in general but you do not have to sit back and take it! You have so many consumer rights and consumer protections under the FDCPA and the CFPB and the FTC and RESPA with regard to your complaint and it only takes a few minutes to submit the complaints online to the CFPB (consumerfinance.gov) and FTC (ftc.gov).

With that said, I would also encourage you to read through the MHA HAMP Program eligibility because you DO NOT meet the eligibility requirements solely because you purchased your home AFTER January 1, 2009. That does not mean that there are no solutions available to you to restructure your debt with WFHM but that does mean that you need to seek solutions that fit your situation like an in-house modification or a forbearance agreement (just a couple examples) as both are not only available but viable options to bring your mortgage current again.

We covered your complaint on our radio show "The Daily Complaint" and provided a pathway for success to include how to contact the CFPB and FTC - thank you for posting your complaint online so that others will have the opportunity to learn from the wrongdoing that you have experienced at the hands of WFHM. There are firm rules in place with regard to assisting struggling homeowners and borrowers in order to retain your home but you must know your rights in order to assert your rights.

I would suggest contacting WFHM and addressing the options that exist for you, but if that does not bear any fruit, then you may want to escalate your complaints to the CFPB and the FTC at a minimum in order to achieve your desired results.

As stated above, we covered your complaint on "The Daily Complaint" radio show, so listen to us address your complaint on The Daily Complaint and contact us if you need further information on how to not only attack your problem but to get the solutions that you are seeking.

Good luck!

Respectfully,

Dana Shafman
END Consulting
Dana@ConsultingEND.com
www.TheDailyComplaint.com

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11:01 am EDT
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Wells Fargo - credit card over

On 5/5/2015, I received an email from WF that my attempted transfer of $2, 588 did not go through. After calling the other institution, I found out it was rejected because of a recent deposit had not cleared. OK no problem, so I thought. I then called WF 800 number and explained why the payment was returned, and the agent told me he "would take care of it"...

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5:26 pm EDT

Wells Fargo they lost my $3000 deposit

Wells Fargo is at fault for my family going without the only money I get each month. I did things the way I always have, went through the drive through as I have my grandson with me. I deposit my monthly $3000.00 check and usually I have no problem. I deposit do my bills and mail them out. Well the deposit was made on the 2nd of the month and I usually check on the 15th of every month with the automated teller to find out what checks cleared and my balances. Well I about had a heart attack when everything was showing overdrafts returned check fees just all kinds of crazy stuff. I called the 800 number and spoke with a rep who verified that indeed my money was gone...never deposited. She said she saw no record of my deposit. I said well I have the receipt showing I deposited it and I was understandably VERY upset. She said just calm down we will put it in for investigation and you will be called within the next 5 business days as to what we find. So I filed that and when I got off the phone I thought well why was I not notified by my branch bank of all the STRANGE activity going on with my account. I've done things the same way for 5 years with no problem. It was that banks responsibility to notify me of which they did not at all not even by mail...where were these bounced check notices? Yeah crazy. so I waited for them to call me with the results while we struggled to buy food for the rest of the month...They NEVER called me with any results at all. Finally after waiting 8 days I called the 800 number again and gave the lady the reference number of the investigation and she said "well what do you want us to do about it?" I said I want to know where my money is and she was rude as hell to me and I said I would like to talk to your supervisor who got on the phone and promptly hung up on me. So I thought that had to be by accident and waited for him to call me back. Wait 20 minutes. no call. So I called back yet again got a different call center in South Dakota. The woman was very nice and listened and put me through to her supervisor who gave me more help than anyone I had spoke to prior. He said it was very unprofessional that no one had called me with the results of the investigation and he got ahold of my branch manager and I spoke with him. He asked me why I didn't just come to him, I told him well if it was your $3000.00 wouldn't you be pissed? He tried to play it off that the teller made a mistake and put it in my savings and I said sir that's simply NOT true. I spoke to a rep of Wells Fargo at the beginning of the investigation and she said it was not in either of my accounts. He pretty much just blew me off and said give me 15 minutes to clear up your account...no apologies from my branch at Wells Fargo or any upper management at Wells Fargo. There are still items on my account that are not fixed. Wells Fargo simply does not respect their customers at all. I never got anything else from them.

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9:54 am EDT

Wells Fargo unprofessional

Wells fargo has the worst people I have ever dealt with. I was late 2 payments but I called them and let them know it was late and told them I made the full late payments, I even asked them if everything was squared away and they had the audacity to say yes however, the next day they repoed my car. Now, they have been transferring me around not trying to help me and want the full balance which they have been telling me different amounts all day. They have basically told me to F*** Off! What are the ethics of these people not willing to help and just transfer me around within their same department giving me [censored] for 2 days! I've called today and they told me that they have already sold the car and that if I want my car I have to pay 12k which I only owe 4k WTF! this is the worst bank ever!. Worst experience in my life. They're not willing to help anyone and just rob people.

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12:56 pm EST
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Wells Fargo 3 weeks worth of harassing phone calls & texts

On February 3, 2015, I was assigned a new phone number from Consumer Cellular. The phone number is [protected]. Since February 3, I have been inundated with robo phone calls and text messages. I finally called back Wells Fargo Credit Card Services last week, I spoke to two different reps and explained to them my name and that I was not the person they are trying to contact. I thought the matter was settled. NO! I ignored their calls & texts for the next week, giving them the benefit of a doubt that their records take a while to correct. Yesterday, there were THREE phone calls from Wells Fargo, the last being at 8:00 at night. Also text messages. This morning, I again called Wells Fargo Credit Card Services and spoke to yet another rep. She said the previous rep had not removed the phone number from ALL the accounts and assured me the problem would be taken care of. That was at 10:00 this morning; now, less then four hours later, I got another call from them. I AM SO SICK & TIRED of this harassment! I am 71 years old, my mortgage is with Wells Fargo and I have ALWAYS maintained EXCELLENT credit ratings. I gave them my full name on three different times! I do not have a credit card issued through Wells Fargo and never have had one.

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7:47 pm EST

Wells Fargo deposit holds

I have been a member of Wells Fargo Bank for about a year. I noticed that when I make deposits, there would be a hold placed on the money. They would use different excuses each time. Some holds would be two to three days, and the most recent 10days.

On the recent deposit, I received a message in form of an email on my on-line baking account with them, saying that a part of the money would be released on a certain date. I went to the branch, spoke with a business manager, and he could not get my money released even though this date had passed. I went back a few days later as I was out of money and have a family of four to feed. I took a copy of the email which again was from my on line banking website, their website, and was told they would release the money. The teller asked the manager who had been showed the copy of the email that she needed her to override something in the system, and she instead made a phone call and then came out and explained to me that they could not honor what they had said. I asked for an answer as to why, and she blamed a different department and said that the funds were not there. Well it had been 5 days since the deposit, and the funds had cleared the other bank.

This has been going on with this bank with us for around a year now. I did research on line and found out that this is being done on a large scale to many of us. Well I am standing up. I contacted an attorney and will file a class action law suite against this unfair bank. If anyone else would like to join me, or has information that will help stop these institutions from taking advantage of their patrons, please email me or call me. thank you for reading.

Michael Halbert
[protected]@gmail.com
[protected]

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3:25 pm EST

Wells Fargo qbe insurance

I have a car loan with Wells Fargo. They claimed I didn't have insurance when I bought the car so they added a premium to my loan without my permission. I showed them proof of insurance so they stopped charging me the extra 140.00 a month. I received a notice stating that I owe 724.28 because they claim that they had to "rework" my loan so I owe interest and principle. I have 6 late payments on my credit report due to the car insurance. If I didn't show the dealership proof of insurance, they certainly would not have allowed me to drive my new truck off their lot! My wife and I have to move because the place that we are renting is in foreclosure and their are liens against it. I can't rent or purchase a home because they have ruined my credit. If my family and I become homeless, "it's Wells Fargo's fault".

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warethtoj
, US
Feb 27, 2015 7:44 am EST

That bank is a fraud. They kept taking money out of my account without me noticing. I called them but these strange phillípino with a strong accent picks up the phone and then tells me she won't refund my money unless I file a claim. I don't care about any of these stupid file claims

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6:53 pm EST

Wells Fargo continued failure to credit payments when received.

We refinanced in 2001 with World Savings. They were bought by Wachovia which was bought by Wells Fargo. Well, we do not trust WF because of complaints made by our friends with WF mortgages who work for WF. As such, we always mail payments via certified mail. Well we promised a repeat filing of Carducci v. Wells Fargo Home Mortgage case C11-0181PJH. WF's response was to apply a January 2013 extra payment to a 2015 payment. But WF agreed in settling C11-0181PJH to credit payments when received. A review of our WF 2012, 2013 and 2014 mortgage statements confirms WF continues to delay crediting mortgage payments. What this means is delaying crediting a payment means WF receives extra interest for each mortgage. A few extra interest two pennies times 1 million mortgages per month equals an extra unearned $20, 000.00 per month. Loan #[protected]

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5:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo wells fargo agent made us homeless

my name is michelle merritt..my husband and i contacted wells fargo back in july/august of this year 2014 and spoke with Randy Spurgin about getting a home loan..we gave him all the info he asked for and said he will be in touch with a pre approval..next day he sent our agent Debbie Figgs our pre approval letter..after that he told us we would need to have our inspections done..which we did for the house we wanted to by at 311 whitman ave salisbury md...inbetween all this..we tried several times through text messages..emails..phone calls to reach him on next steps and he would not respond for days...then he said underwriter need my husbands DIVORCE DECREE from his EX marriage..i told him its been so long we didnt have it and the courts didnt have it ...it would have to be ordered is there another form we could use to show proof of child support ammount...he had my husbands company fax court papers they recieved from the courts showing ammount..said that was fine..then days alter we get a email saying underwriter wouldnt take that wasnt good enough..then i asked him if letter/document from child support..he said yes that would be ok...one week before we were to setttle on this house..he emailed saying underwriter said the documment from child support was not good enough she wanted the DIVORCE paper...we LOST THE HOUSE BECAUSE THE SELLER SAID SHE WAS SELLING IT IF WE DIDNT MAKE SETLEMENT OM OCTOBER 30th...well...after that...we had to check in a hotel because we sold our house and made settlement on that and had no home to move into...i called wells fargos office in salisbury md and told them i didnt want to work with RANDY any more to put me through his supervisor..they put me through to KEN LEE...he took my call and said he would try and help us find out what happen and what we could do to get another house...in the mean time Randy emailed me and said that WELLS FARGO WAS GIVING US THE LOAN AND TO LOOK FOR ANOTHER HOUSE AROUND THE SAME PRICE...we figured everyone deserved a 2nd chance to prove themseleves..once again...we found a house...had inspections done...couldnt get through to Randy when we needed him...almost a month later..and RANDY NEVER SENT OUR PAPER WORK TO THE UNDERWRITER...TILL KEN KEE GOT INVOLVED ONCE AGAIN...NOW WE WERE TOLD THE UNDERWRITER HAD UR PAPER WORK..EVERYTHING LOOKS GOOD...I GET A CALL MONDAY 12/15 SAYING WE GOT FINAL COMMITMENT WITH CONDITIONS...I TALKED TO PROCESSOR ROBIN ATKINSON...SHE ASKED FOR INFORMATION UNDERWRITER WANTED...THEN WE'RE TOLD UNDERWRITER HAS PROBLEM WITH MY HUSBANDS PAY AMOUNT...LIKE THEY SHOULD OF SAID SOMETHING WAY BEFORE NOW...PLUSE WE WERE TOLD THEY WERE LOOKING TO SETTLE THIS FRIDAY 12/19...AGAIN 2 DAYS BEFORE SETTLEMENT ON THE 2ND HOUSE...TOLD UNDERWRITER WANTS MORE INFO...MY HUSBAND AND HAVE DONE EVERYTHING WE'VE BEEN ASKED TO DO AND NOTHING IS EVER GOOD ENOUGH..THERES ALWASY MORE THEY WANT OR NEED...WE'VE BEEN FORCED TO LIVE IN A HOTEL SINCE 10/29/2014 TILL CURRENT...WE'VE BEEN HOMELESS FOR THANKSGIVING AND NOW CHRISTMAS IS HERE..WE WERE TOLD WE WOULD BE IN OUR NEW HOME FOR THE HOLIDAYS AND NOW TOLD...WELL WE DONT KNOW JUST YET...THE MONEY WELLS FARGO HAS COSTED MY HUSBAND AND I especially RANDY SPURGIN BECAUSE OF HIS LACK OF COMMUNICATION AND LIES HE TOLD US IS WRONG...NO HUMANBEING SHOULD HAVE TO GO THROUGH THIS...RANDY EVEN GAVE BOUR HOME OWNER INSURANCE COMPANY A SETTLEMENT DATE WHEN WE DIDNT EVEN HAVE A DATE YET JUST TO SHUT THEM UP...I MEAN HOW MUCH CAN 1 PERSON DO AND GET AWAY WITH LIKE THIS...WELLS FARGO HAS DONE US WRONG IN SO MANY WAYS...AND NOT ONCE HAVE WE BEEN TOLD FROM RANDY...SORRY FOR WHAT HE DID...ITS AS THOUGH HE DOESNT CARE WE'RE HOMELESS BECAUSE OF HIS LIES..AS LONG AS HE GOES HOME TO HIS FAMILY...

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Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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Contact Wells Fargo customer service

Phone numbers

1800 869 3557 +1 (800) 378-0575 More phone numbers

Website

www.wellsfargo.com

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