Wells Fargo / an un-merry christmas
I have an auto loan for this pos I bought in kentucky before I pcsed to california with the army. I have paid on time, everytime, until I initiated a voluntary repossess.
So after it's in voluntary repossess, they draft 2 extra payments through my bank's webbillpay (actually my fault, as I didnt know the payments were slotted) but the problem is, wells fargo took both payments, and wouldnt give them back. after spending all of my daytime minutes being transferred and disconnected, i'm told, "if you are going to have this voluntarily repossessed, we aren't going to refund the last payment". verbatim.
This is the week before christmas mind you, and I have $.37 in the bank because of it. I said, "ok, I take back the voluntary repossess." just because I really need that money.
Again and again I tried. finally after being told it was being handled by her manager, and he was out sick, I called a different department, and low and behold, this guy said "oh man, we gotta fix that." told me right there after 5 mins exactly what was missing from my bank's fax to them regarding the payment, and then hand carried it to refunds with me on the phone. he tried to overnight it to me, get it wired back into my account, everything he could, but it has to be a cashier's check via snail mail. I thanked him and hung up.
I have been in my barracks room eating army chow for 2 weeks because of this. cancelled christmas plans, all of it. the point is, if this guy, who isn't a manager can get the payment at least sent out in 20 minutes, why did I call every day for a week, and actually accept an ultimatum from this bank?! of course it took another week, and arguing/fax/refax/explain and another manager
I could tell you i'm furious. I won't. i'll say this;
I have filed chapter 7 bankruptcy, (the reason I tried to have it voluntarily repossessed before). so as soon as I cashed the check I drove the car to the nearest wells fargo parking lot, *coughtookoutalittlefrustrationonitcough* and then took the key inside to the vice president of that bank. it was funny, here she is the vice president of one of their branches, and she's getting put on hold, having to repeat the situation, transferred, etc. so in the end, I hope wells fargo appreciates the depreciation I enjoyed in the parking lot. enjoy your new kia!
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