Walter E. Smithe — Customer Service
September 1st we order a couch from the Walter E. Smithe in Vernon Hills. We ordered it knowing we would need it for our party on December 22nd so made sure to order it months ahead. In the beginning of November we got a call from our sales person and she said that our order had been canceled. I asked when this had happened and she said 3 weeks ago! So I went in the next week to look for and order a new couch. When I got there she informed me that the couch order was actually going through. She promised it would still arrive in time for the party in December and I would be compensated monetary. She was then supposed to email a reconfirmation. 3 weeks passed and I heard nothing, though I emailed her 3 or 4 times. When the new contract arrived 3 weeks later, it was the same price and it said it would take 6 to 8 weeks (arriving end of January). I called Walter E. Smithe to talk to the sales person and got her voicemail. I then asked to talk to the manager. The manager promised she was get back to me the next day once she figured out what was going on. It has now been 2 weeks since I talked to her last. I finally got ahold of someone today who could tell me the date my couch would arrive and they said end of January, stating that Katie (I have never spoken to a Katie) had emailed me and sent me a postcard about it. There has been no communication from the company and they don't seem to care about my business nor the fact that it is taking 6 months to get a couch. I am telling everyone who will listen not to go to Walter E. Smithe, since the customer's satisfaction is obviously the furthest thing from their minds.