Vons
Reviews and Complaints

No wamder You are feeling like that `but keep in mind these people are the lowest paid in USA so they do not have any motivation to be nice to you, and still they are' so a little more respect from the both sides does not hurt!

I'm not surprised, VONS (Safeway) in Las Vegas is a rip off. Who knows what they use and re-use to fry those chicken tenders. I have been ordering VONS home delivery for years, however, I noticed that the prices shown on their weekly flyers do NOT match the prices online. I sent them an e-mail on June 25 and another on June 29 asking why the difference but to date I have received no reply. An example, the flyer shows 4 limes for $1, online it shows 60 cents each; mayo $1.99 online $3.99; I could go on and on. I live in Las Vegas, and like hundreds of others I do not have a car, it has been 110F every day for the last two weeks and continuing. Me and many others wish that another supermarket like Smith's or Albertsons would provide delivery service so that we don't have to depend on VONS who, like most businesses in this town, are here to take advantage of the old, the poor and the disabled.

On 9/2/21 i was over charged $70. This is not the first time as it has happened many times. I went back to store on same day and talked to supervisor (Dustin) who was in the back office. I explained to him that everything I had marked on my receipt had rung up wrong and that most of it was the Fab 5. He never even looked at the receipt and said I would have to walk and show someone what I had bought and the price it should have. I told him I was tired, and that my leg was hurting me he said well you can use the wheel chair. I said I don't have the time to go threw everything (that it was a lot, 25 items) and that last time something like this happened Joanna just took the newspaper with the Fab 5 ADVERTISED items and fixed my $50 problem last time. So, he had me walk with (Nick) some kid that bags, I asked him if he understood how the Fab 5 works and he said yes. I started with the lean cuisine and showed him the receipt so he could see I wasn't getting the Fab 5 price only the sale price. He said Well did you buy 5 items? I had bought 6. I said I don't think you know how this works and he told me I was wrong. I went back to supervisor and told him that this guy doesn't know how Fab 5 works and Nick told me I was wrong. The supervisor then said to me that I can walk with Andrew who I said OK great, he is a nice guy also a bagger. I show him the Lean cuisine and he went off on me telling me I am a crazy lady and to get a life and walked away and went behind counter and they called me names again with the supervisor... The supervisor Dustin would not come out from behind the counter to walk with me and told me he needed to see each item. This is crazy. He's telling me I need to go home and get everything I bought and bring it back in? I am now freaking out as this is ridiculous. I go home and circle every Fab 5 in the paper I bought, match it to the receipt and went back to store. I said to Dustin that I was going to try to explain the issue one more time. Let's match all that I bought that was on the Fab 5 to the receipt and if he would LOOK at the receipt, he would see what was wrong. He said Well he needed to see what size of everything I bought. The size is not on the receipts, but the reg/sale price is, and he could match that to the receipt. I asked him to please come and look at what I was talking about. He told me he was not allowed to come out from behind the counter I finally begged him to just come out and look at one item (Jell-O/pudding) so he came out and look at what the price is on the floor and what I paid. It should have been .99 (as it is advertised in the paper) and I paid $1.99 I bought 11. (Just on that one item I was overcharged $11.00) He says well what size did you buy. I yelled well look at the orig. price and match it up. and then he said OH. OK I will give you the Refund. Not Oh I'm so sorry or you are correct or anything like that instead he walks away from me. He is being a jerk on purpose to get me as upset as possible. Bottom line I was at this store 5 times to explain what was wrong. Today Joanna finally (who thinks her staff can do no wrong) fixed and gave me back my $70. (That I was over charged on advertised items and should have never been over charged in the first place). Along with trying to bribe me with a $25 gift card. A few months ago, the same problem happened to me for around $50. (Joanna at that time also helped me) This problem is ongoing but usually not to this amount it is usually around $20. but it is still happening, and it needs to stop. I have spent hours on this ONE shopping experience to tell them what is wrong when it's your mistake in the first place. No one should have to worry about being overcharged on their purchase. You can't see how its ringing up by item as it takes off the sale price at the end. You can't see what you are being charged on each item as its being rung up until the sale is final and you get the receipt. When you shop once a week for a family of 4+ cats and dogs. usually, I have 2 carts of stuff and I spend hundreds of dollars every week. I am not going to hold up the line once I get the receipt to check each item, I do it at home to be courteous to next customer to not hold up the line. I am (was) a good customer (i guess Vons doesn't care about how much I spend weekly and that I have been a customer there for over 20 years) For me to be called names behind my back, to be given such a run around on a mistake on your end. For me to spend hours on this whole thing again is a joke. Why does the customer have to prove the error as if I'm lying because this is how they are making me feel? no wonder I am upset.

Standing in line waiting to be checked out. There is one checkout open. We are all standing in line...wondering why another checker is not opening up. Several minutes pass and finally another checker opens up. And the mad dash is on, and your employees couldn't care less. They let people who have not been waiting in line run to the front of the line, and do nothing for the folks who have been patiently waiting and wondering.

This happens at your stores all too often. So much so that I resist shopping at your stores whenever possible. I slipped up today and thought I would run in for a quick few items...my mistake, I suppose. I won't make it again.

Try going to Trader Joe's sometime and see how they properly handle customer lines...it's simple and fair...first come, first served...it's a simple concept. Have the cashier peel off the line at the appropriate spot and move the line to the new cashier...simple, fair, and predictable. Yet your employees continue to repeatedly ignore this concept...I am sick of it. Until you change your policy and train your employees as to the value of this extremely simple concept, and convince your managers to strictly enforce this idea, I will not shop at Von's anymore. It really is simple customer service that goes a long way toward showing respect and value to your customers.

Vons Redondo Beach, CA
Inglewood Ave, Marine

Concerned Customer,

There have been several occasions while shopping at this store I witnessed the manager (white baldheaded guy) verbally abusing the employees.

Taking into consideration these employees have always been very pleasant and helpful. I have been shopping at this store few many years and have never seen this type of bullying from management. and it is bullying.

that being said, I can assure you that should I witness this behavior again I will educate the employee on their rights, and the proper course to take to file a hostile workplace claim. and they will win because I will gladly go to court and give witness.

I went to buy a berry pie for home use, I saw that the pie had an ID of berry pie, so I bought it, when I returned home and prepared to eat (with my family) it, I found out it was a cherry pie, even though the product label on the box said blackberry, I returned the box (we ate the pie) to the manager and explained, he did not seem to grasp the importance of accurate food labeling, we had a conversation during which I explained that since they bake the food on-site they had labeling control, to which he said "there is nothing I can do now" now you see why I am sending this to you...what if the mis-labeling were on a medical product or one of importance?

very unkept, egg shells in my eggsalad, asked for 1/2 pound of potatoe salad 4.99 pound, paid 3.43, same with the sick egg salad 4.99, paid 3.06 ! drink area was a full mess, no straws, or cups, AND DIRTY. people were just hanging around waiting for free giveaways and it was very uncomfortable. it was my birthday and i received a 50 email card BAD

On 3 July 2011, I went into my local Vons, more or less the corner of Topanga Canyon & Roscoe. I only needed a few items so I was done shopping fairly quick. I normally don't go through the Express Lane (15 items or less) as the normal lines are actually quicker with rare exception. Many times the customer going through the Express Lines have multiple coupons, need special services, can't find their coupon, tend to argue about what items their coupons are good for, etc., so I avoid them normally.

Today, I thought since there was only two shoppers in front of me, I would try it again. Actually there were no problems and I was next in line when a women came up with maybe thirty or so items, most wrapped in free Vons fruit & vegetable bags although the items weren't either. I noticed the number of items as did the women in line behind her. We, the last women in line and myself mentioned and showed her the Express Line signs with the 15 or less items wording. She acknowledged their existance but stated it wouldn't matter as they would take her and her more than 15 items anyway, they always do, she said. I thought the clerk would perhaps attempt to enforce the posted Express Lane policy but, I was wrong. They greeted her like any other Vons customer.

I initially continued outside to my vehicle but after starting to load up my few items, I decided to approach store management to see what store policy was. I reentered the store and asked for the manager in charge. I was guided to a short, female with short hair, I believe her name was Alice. I asked her the store policy on Express Line / 15 items or less. She stated that since she had been working at this Vons, there was no enforcement of the policy. I asked her then why bother with the signs and special lights. She stated that they had secret shoppers that came into the store and the signs were required to be in place but no one enforced the Express Line policy.

I expressed my displeasure and made a poor analogy and asked if I walked out of the store without paying would that be alright. Naturally her response was no.

If there is no enforcement of the policy, then why bother putting the signs up or holding the stores responsible for having signs up or lit. I appreciate customer service. I also appreciate rules, policies and guidelines. I understand exceptions to all of those but, they are not supposed to be the norm. If the managers are afraid to enforce policy, either train them, replace them or just do away with all policies we don't want to enforce and let everybody do what they want.

I had the service manager, David or Daniel, an Asian man, refuse to let the meat department clerk grind up a roast stating that because it was on sale he could not. I am sorry but I was a butcher for over 5 years and this is exactly what the service counter is for. To deny a customer service because the roast was "on sale" has to be against company policy. There was nothing in the ad that stated the meat could not be serviced. Needless to say, I am not going to shop there any more. Neither should anyone who is tired of the poor service the grocery chains are providing these days.

I went to buy a berry pie for home use, I saw that the pie had an ID of berry pie, so I bought it, when I returned home and prepared to eat (with my family) it, I found out it was a cherry pie, even though the product label on the box said blackberry, I returned the box (we ate the pie) to the manager and explained, he did not seem to grasp the importance of accurate food labeling, we had a conversation during which I explained that since they bake the food on-site they had labeling control, to which he said "there is nothing I can do now" now you see why I am sending this to you...what if the mis-labeling were on a medical product or one of importance?

I'm visiting a friend in Garden Grove, California. I live in Ventura, California, where as my credit union is there and needed cash, so I went to Von's in Garden Grove on the corner of Chapman & Haster. I asked a worker if I could cash a check here and this cashier had loudly said "If you're a member here and have good credit with the company, you can cash a personal check for over the amount and cash back". Which was fine, but during this conversation with the other employee I had, she boldly interrupted us. The big issue I had with her, was that she talked down to me infront of all the customers in line. Another thing she had said was "you'll have to make a purchase before cashing a check". Fine, after listening to her loud voice and talking down to me, I walked to the produce department and then walked up to her and asked her what her name was, she replied "Kathy" and I politely said, "thank you". Then immediately after I said thank you, she then said, "what? you're mad at me now?). Being a customer service man for 42 years, with rewards and compliments from management, I do believe I handle the public well with cause, not to offend anyone. The customer is always right and if not, it should be taken to a higher level. As far as I'm concerned, this woman should have a little more courteous in approaching a customer in public, instead of embarrassing them in front of others. The right approach would be to pull me aside, instead of letting everyone know my business. Yes, I felt embarrassed by her talking down to me and if it's her way of talking to the public, then she shouldn't be in contact with them. The customer service I'm in is in the restaurant business and we aim to please the customer and people who can't please them and don't know how to deal with the public should look for another job. Because of my experience with the public, I will voice my opinion on anyone who don't know how to please a customer. There's a right way and a wrong way. The reason for this complaint is that all the Vons' I go to have a good customer service. This is the greatest thing ever for having this in Grocery stores. Employees are very helpful and I'm grateful for that and for me to approach this "Kathy" with her attitude, I felt I had to say something. It takes a lot for me to write something like this. I have no problems with cashing a check in any other Vons and I realize that she was doing her job, but she could have used a little more tact, then to have embarrassed me. I was thinking of being a "secret shopper" for the company, but I said to myself, that Von's today, has the best customer service until this morning at 9:30 a.m.
I thank you for your time to view this case, as I've never been in this store before, nor will I ever go back. Sometimes it takes one person to rudely embarrass me and that keeps me away from that store and also believe that this goes for others.
Sincerely, Jaime R. Dasugo Vons Club Card # 600315 [protected]
January 8, 2010

It is important for things to be labeled correctly, but he won't care now especially if you ate the wrong pie to begin with.

January 8, 2008

Vons
4550 Atlantic Ave
Long Beach, CA 90807

To whom it may concern,

Hello, I am a Long Beach California resident and I am writing to you with my concerns with the Vons Grocery store located at this address - 4550 Atlantic Ave, Long Beach, CA 90807.

My concerns are that I think you need to do a health inspection at this store. Especially the Service Deli Department.

I went to purchase some items from the service deli and I notice a cockroach walking on the counter. I also noticed the Soda Machine was very filthy and sticky. My other concern is a few items in the lunch meat cold case had very old and hard looking edge surfaces. So I left the store and I am never going to shop at that store again. When I left the store I noticed a few employees on their breaks smoking cigarettes and still wearing their smocks. Correct me if I am wrong, but isn’t the reason why employees wear smocks is to cover their street cloths from the product. So why do the employees wear smocks they should just wear their street cloths.

Please do a thorough health inspection on this store especially the service deli. My concern is for the other residents of Long Beach.

The employee that I noticed outside with their smock on was your Service Deli Manager Alzia. She is the Service Deli Manager at this store.A

Sincerely,

Concerned Resident

The guy at the deli's counter whom was going to cut lunchmeats for me had his latex gloves on, he noticed scale's printing paper was out. He put new paper roll in the machine, closed it, and proceeded to cut meat with the same gloves that he had on. He also manhandled meat pieces after cut. Has he ever been told why should he put any gloves on for this kind of work that he's asigned ? I doubt it.

MY SENTIMENTS EXACTLY
IN FACT---THEY SEEM TO HIRE THE RUDEST CLERKS
FROM VENTURA TO ESCONDIDO
THE OTHER DAY I MERELY WANTED TO FIND OUT SOMETHING THAT I'D DISCUSSED WITH THE REGINAL MANAGER-AND I ASKED, COULD YOU PLEASE FIND "SO AND SO" I SAID, PAULEETTE, PAULINE, OR CLAUDETTE OR CLAUDINE--I DIDN'T SAY "SO AND SO"..I SAID, I'M NOT SURE OF HER NAME, BUT I SAW HER IN THE STORE TODAY AND I KNOW SHE'S THE REGIONAL OR VISITING MANAGER, QUITE POSSIBLY, THE "DISTRICT?" MANAGER/ SHE'S AWFULLY NICE-THAT'S MY PERSONAL OPINION, I DIDNT SAY THAT TO THE CLERK. THE CLERK AND HER FRIEND MAKING FACES AT THE NEXT REGISTER "SHOUTS AT ME" SO, WHO IS IT YOU WANT TO TALK TO (I SHOULD HAVE CORRECTED HER GRAMMER BY THE WAY BUT THE GIRL WAS ALREADY "BOTHERED "BY MY NEED TO FIND THE DIST. MANAGER ETC., !) IT'S WHOM..ANYWAY...REGAARDLESS..THE CLERKS "BOTH" CHIME IN TOGETHER "WHAT'S HER NAME" I SAID, I'M JUST A CUSTOEMR-YOU, SHOULD MAYBE KNOW HER NAME--AS YOU WORK WITH HER, AND I DON'T..THEY WERE TRYING TO EMBARRASS ME BECAUSE I COULDN'T RECALL HER NAME.AND PROBABLY UPSET THAT I EVEN "PREFERRED" BRINGING MY COMPLAINT TO HER. THES GIRLS AT THIS ESCONDIDO STORE ON EAST VALLEY PARKWAY, ARE EXCEPTIONALLY RUDE, OUTSPOKEN, ATTACKING AND GOSSIPY...THEY'RE MOSTLY OUT OF "PHYSICAL" SHAPE..AND I WONDER HOW THEY CAN BRING THEMSELVES TO EVEN LOOK IN MIRRORS IN THE MORNIGN TO BRING THEMSELVES TO WORK! THEY WORK F O R CLAUDETTE, OR PAULETTE...OR, PAULINE, OR CLAUDINE..GOD KNOWS, I TRY BUT CAN'T REMEMBER HER NAME, EXACTLY..THESE CLERKS AREN'T BUSY ENOUGH, APPARENTLY, AS THEY PICK OUT CUSTOMERS TO SHOUT AT AND EXAGGERRATE THE SITUATION TO MAKE THE CUSTOMER APPEAR TO BE AN IDIOT? HOW SHOULD I KNOW HER EXACT NAME.I KNOW SHE'S NICE-I KNOW SHE'S NOT A REGULAR NINE TO FIVE EMPLOYEE-AND IS A SUPERFVIOSR, A DISTRICT MANAGER--THAT'S PRETTY MUCH FOR A CUSTOMER WHO JUST WANTS TO RETURN SOME BAD FOOD... TO HAVE TO BE REQUIRED TO "KNOW" AND REITERATE, I'D SAY. HOW UNHELPFUL. SURELY THEY KNOW HER NAME, AND DONT' HAVE T MAKE A SPECTICAL OF ME, TRYING TO REMEMBER IT! THEY'ARE ALWAYS CRABBY-WHY DO THEY BOTHER EVEN WORKING AT A GROCER STORE IF THEY DON'T "LIKE HELPING AND GUIDING" CUSTOMERS WHO LIKE TO EAT?

MARY
SAFETYCONCERNSUS@YAHOO.COM

went to go buy a Matzo Ball Soup mix, when I found it on the aisle I came to discover that all of them were expired, every single one. Months expired. I also bought Carrots and Potatoes. Just got back home to find out that Both the pack of carrots and Potatoes are all rotting.

I am not paid by Vons, therefore I should not be forced to check myself out when I have over 20 items including produce. I should not have to use self check Period. The store needs to have suffient staffing.

STORE #1913 4/3/23 @1530

THERE WAS ONE SINGLE CASHIER AND ONE FOR EXPRESS. The was a line 5 people deep. Horrible customer service.

We use at least 4 cases a month but have a constant problems with it being available even though the many other flavors are available.

I'm in a wheelchair so people refused to help

Me how do I know cause when I left I saw them go back to the desk even thou they said no one Is working the customer service desk right now

Ordered 2 lactaid and 2 other brand. Got one each charged me for 4.ordered 8 bananas got 2 only.charged for 8

Pl check it out and refund my balanceboight from vons at Camino ruiz on 1/2/2003

The cost of distilled water has gone up significantly. A year ago or so it was $1.00. Now it is over $3.00. It is a rip off and you are gouging. It is just water for heaven's sake.

i ordered four six packs of 16 oz Vernors bottles and vons subbed 75 oz schepps wrong brand and wrong size and even wrong color they are not equal.

The register read the price of the item thms blueberry bagel as 4.79 then a 4.79 s then a response of 4.79 is this a recharge to take away my rewards, to steal my food from my mouth. I purchased this under ebt. Is she or your organization stealing from the government.

10/15/2022 Vons las vegas nevada.

We got up to the register and my mom was doing free coupons and I was going to buy a tea the lady refused to do some of the stuff my mom needed even though she had the coupon my mom was also picking up stuff for her dad then it comes to me I don't know how to use apple pay it was my first time I asked how to do it and she was extremely rude to me

I asked for my Atlantic salmon to be deboned with pliers. Butcher said this was not a service they provided. I would suggest this be added to your regular butcher service. It is a very common request and this is the first I have been denied.