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Vodafone / postpaid packages and very bad customer service

1 Egypt, Egypt

Four days ago I charged my wife's phone to make her a package(85 egp) and I entered the code and a message was sent to assure it. Then I realized that only 50 egp was taken to activate an old package. So I contacted customer service online and they didn't help, and went to the store and they told me nothing to do. I accepted that and it was fine. And there was still 35 egp credit left. After 2 days the credit was 11 egp and then 7 egp and no one is helping and I'm very annoyed and I'm very very sorry to say that but this is robbery. Please please take action

Aug 2, 2018

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