The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Vodafone / pathetic service & false commitment

1 Mumbai, India

Customer service manager,

Subject: pathetic service by team uno. 3 weeks number not activated.


I have applied for a cooperate connection (Number: [protected]) 3 weeks before; which is handled by uno team of mumbai, but still the sim has not been activated. False promised from the team members named sachin, riddhi, sneha & pradeep n numbers of times but still customer is facing the problem.

After submitting the documents sachine & riddhi conveyed that it will activate within 48 hours, which never happened. The reason was there is a black out and system updation due to which the application was not processed. Team apologized and said now the system are up and running and it will activate in next 48 hours. Phone verification done and then got a message your application was not approved due to address verification. Called up uno team to know the reason and came to know that in the application form they have written wrong address instead of 7/16, written by their executive as 7116. Again apologized by miss shena & mr. Pradeep and assured we are the so called “managers” and will get it activated by 48 hours. Again phone verification done and again got a message that application got rejected. No idea whats the reason now. And the best part when you are calling them and sending message to revert back, except pradeep one even bother to answer the call and reply the message.
If a brand like vodafone outsource their services to such pathetic team, then customers like me who is with vodafone since 2010 and already using their corporate and personal connection on the same address (Where the verification is getting rejected) should close down their relationship immediately and should convey the same to the hr team.
Really disappointed from vodafone and with uno team because of their irresponsible behavior and false promises. It’s like a mental harassment while dealing with uno team case if this message goes to the correct person or department, hoping that they value their such old customers should take appropriate action against this team and help the customer to get the sim activated asap or else let me know will close the relationship if this going to be in the same way. Sorry for posting it in social media hoping social presence can acknowledge this.
Thanks & regards,
Priyanko sinha
Personal: +91-[protected]
Corporate: +91-[protected]

Jul 29, 2015

Post your comment