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Vodafone / non refund of money

1 India Review updated:

representative of Global Direct, Lower Parel Mumbai who are DSA of Hutch approached for booking, accordingly advance was givento them. They failed to either provide a connection or refund . After one year on 15.6.06 vide receipt No.03648 they again promised a connection in lieu of previous booking. They failed to provide it also. Requests for refund have fallen on deaf ears. Company says to contact their Manager Mr. Amit Roy ([protected]) who does not pick up the phone . I have not got neither refund nor connection.

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Comments

  • He
      5th of Dec, 2007
    0 Votes
    Vodafone - refund of money
    Telecommunication
    India
    www.vodafone.in

    On 26th of November, 2007 I got a massage from Vodafone Company the title of the message was “ MONEYBACK” & the content of the message was “ Sirf Aaapke liye. 5 minutes FREE on 56789. Dial NOW. Offer 30th Nov tak. Dial Karein aur muft sangeet aur manoranjan ka luft uthayein.

    I Dialed that no. but no response from that side, the duration of the call was 50 seconds.
    After that call my 6 Rs. was Deducted from my account. After that I had a talk with their Customer Care Executive he said that Sir you definitely get your money back after 24 hrs.
    But I didn’t received, than I called back to customer care executive he said wait for 72 hrs. but no response received, I called them again then that guy his name is “Sudheer Sharma” he gave me the Complain No. 783536172. after that conversation I got a message that “ We shall respond to your query by Wednesday 05-dec-07, 06:00 pm”
    But I didn’t received any thing at night I called up again then that guy said we should respond till 12:00 clock at midnight and I am still waiting for my money,
    6 Rs. is not a big amount but the thing is that it was a commitment from their side & this shows how irresponsible they are against their customers.
    Hoping for the Best
    Hemant Mishra

  • An
      12th of Jan, 2008
    0 Votes

    I was not using my number 9873573650 (corporate connection, paid for one year ie May 07 to May 08) for about 2 months and when i tried to use it in Nov 07, i noticed that it has been deactivated. I had a talk with customer care executive and they asked me to write a mail for activation of this number. I wrote a mail as told by the executive but there was no action. I gave many reminders but vodafone customer care was not bothered at all. I wrote a complaint in the feedback form and after some time i got a mail asking me the details of the number. This question, answer session went on going for some time and finally an apology mail was sent to me and i was assured that my number will be active within 24 hours time.

    To my surpise, few days back i received another mail from corporate office which is given below:
    "We would like to inform you that as per our records, the services for the number 9873573650 have been deactivated effective 02/09/07. and bla bla.......'

    First of all deactivating my number without any intimation and secondly they are not activating the same. They are not bothered how their customers suffer. I must that Vodafone is very irresponsible and their customer services are going worse from bad.

  • Sa
      11th of Aug, 2008
    0 Votes

    Iam samna from Kannur.ISD miscall time money cut.severaltime
    me call customer care but reply is very bad.so please immediate
    action.

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