SUBMIT A COMPLAINT

Vodacom / brand new phone that cannot be repaired

South Africa

Good day,
I did an upgrade on 22 Dec 2016 on my contract, [protected]. CAT B40, which is supposed to be waterproof. This phone was exposed to water, and immediately there after stopped working. Handed the phone in early Jan, the phone was not even 2 weeks old. And now you want to tell me that it can not be repaired and you will not replace this phone??? this is not acceptable, and i would like the ombudsman details in order to lodge a formal complaint. Repair #[protected] . You can contact me on [protected] for any queries.
I have had contracts with vodacom for many years, and i am really not happy with this.

St
Jan 19, 2017

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