Vivid Seats

If you watch the behavior of some businesses during this crisis you can get a picture of who they really are and despite their empty words of working with their customers, they have a strategy of milking every dollar they can.
Last November my wife and I purchased two tickets for a Michael Buble concert to be held May 8, 2020 in Las Vegas. We got the tickets through Vivid Seats and the total cost for two tickets was $742. Forget the fact that the only way you can get these tickets is through a third-party vendor such as Vivid Seats, accompanied by their markup. It became very obvious that the concert was not going to be held on the proscribed date. We were informed today that in fact the concert had been "postponed" to a later date to be announced.
I inquired about getting a refund. Vivid Seats has a clear policy if the event is cancelled you will get a full refund. But in this case, they play semantics and say the event has been postponed. They don't have another date and do not know when they will have a date.in the meantime, they have collected millions of dollars from concert ticket buyers and have been sitting on that money, in my case, for over four months. For my point of view if the concert is not going to take place on the proscribed date then it has been cancelled. They can schedule another date for Michael Buble to appear but that will be a new concert.
If we assume that since Buble has cancelled his entire summer concert series due to the crisis then we may not see this event rescheduled until sometime in late 2020. So Vivid Seats can sit on this large pile of cash for close to a year or possibly longer.
I then indicated that I was not sure we could be in Las Vegas when the event is "rescheduled" since we do not know what our schedule will be in this scenario. I was informed that we could then sell the tickets through Vivid Seats and of course there would be another service charge accompanying that sale.
I think you can safely assume that I will no longer purchase any tickets through Vivid Seats or any other agent who adopts this rigid policy.

VividSeats sold me tickets that were hacked from their system and resold without my knowledge. The tickets were neither secured or protected for the customer. I was told that they can not do nothing about the hacking of the tickets and that it was my fault. They would not issue a refund even though I did not have the hard copy of the tickets. I was ripped off by VividSeats to the tune of over $1, 000.00.

Bought tickets for Trans Siberian Orchestra in Tampa for 12/15. Purchased tickets in August! Bought desireable seats that were straight ahead view to the stage. Vivid Seats calls me less than 48 before the event telling me the section I purchased in August is not available. Customer Service offers alternative tickets but cannot provide replacements in the "desireable seat" section or nearby sections I had purchased in August. Basically a take it or leave it offer. NEVER AGAIN!...Deleting the Vivid Seats App and will never do business with that crappy outfit again! Happy Holidays you piece of #$%@ !

Maybe I am just the (un)lucky buyer. I bought 8 seats to the NHL Winter Classic 2020. Vivid will NOT provide me an e-ticket via their app. They have only sent me a link to download the PDFs. Well, I can't validate these are legit, and I'd rather not find out the day of the event at the Cotton Bowl.

I promised 4 of them for sale BEFORE buying off Vivid, but no other reseller will recognize or list them. AND VIVID REFUSES TO SELL THEM FOR ME EITHER!

So, I can't sell them, I can't validate them, but I'm out over $1, 000!

Vivid chat says "they're fine." Seatgeek and Stubhub says "not."

BTW. The PDFs won't upload because THIS website says they are fake.

i bought 2 tickets for zztop at jones beach theater on august 26 2019 . The event took place on Thursday Sept 19 2019 My order number is2919876 under an email address [protected]@optonline.net I received a comfirming email with instructions on how to access my tickets which i followed the instructions were to download the vivid seat app and go to my tickets and the tickets will come up and to bring my phone to the venue which i did When I got to the venue I was told that the tickets were not the actual tickets and that i shouldve gotten an email with details as to how to get my tickets I searched my email and found no such info I tried to call vivid seats we ended buying tickets and could not reach them so i ened buying tickets at box office to go to the show When I called vivid seat on Sept 20 2019 I was told there some sort of electronic transfer under the heading ticketmaster no one informed me that an email would come from ticketmaster. They would not give a charge back on my credit card so I am in the process of having capital one investigate as well as better business Please get in touch with me about this at [protected]@gmail.com my phone number is [protected] or [protected] MY address is stacey allam 1773 east 12th st apt 1a brooklyn ny 11229

I have tried numerous times to obtain my tickets and have had numerous conversation with Vivid Seats staff, still no tickets. I was told to check my spam, junk, etc each time after explaining that I have done so each time I called. My son who is an engineer and is quite versed in the use of a computer/cell even checked everything, still no tickets. I have set up different accounts and emails and still no tickets. I am out $679 and I will not rest till I make sure NO ONE uses Vivid Seats.

Ordered tickets at $347. Never got confirmation. Credit card charged.
Called was transfreed 5 times, on hold 30 minutes. Original tickets not available. Offered replacement seat at $162. Refused offer, would not pay me for difference in price. Said my e mail was at fault would not reimburse me my $347. Will never use again and hope other people read this, bad business. 100% guarantee, [censored].

I purchased tickets to go to ICC cup in a specific section for a reason. Once at the game, the tickets that were transferred were not the same. I have images of both the tickets I received and ones I purchased. This was a special gift for my fiance and it ruined the whole experience. I am very displeased and was mislead into thinking I was spending all this money to give her and her friends a good experience for their first soccer game.

I ordered tickets to the Houston Astros on june 28th . The return email said my tickets would be avialable on the 28th, i did receive them so i contacted Vivid seats on the 29th. then i got a notifacation that my tickets were now available. i followed the instructions for receaving my tickets multiple times. I downloaded all the proper apps as requested. We assumed there was some kind of problem and that we were not getting the tickets and made other plans. about an hour befor game time i was still trying to figure out what happened and was on the MLB app and the tickets appered. way too late for us to try and make it to the game (we live 40miles away) I'm sure i will be charged for tickets even though i was not able to use them because of all the problems we had trying to get them. I think i should get a full refund or tickets to another Astros game of my choice.

Thanks

Joseph Dean

pat.[protected]@gmail.com

[protected]

Jefferson Theater Chad Prather Beaumont, Texas...
Tickets were invalid and was told my 2 $44 tickets were scalped and invalid after paying $88 for two tickets
Drove two hours from Houston, Texas. Arrived and when tickets were tried to be scanned they were not able to scan and came up as invalid. Was sent to ticket office where I was told that tickets were scalped and were not valid. After waiting out in the cold to find this out I got more tickets since we drove all the way from Houston only to come to this event!

Date of incident November 3, 2018 Order # [protected]
Hello, we ordered a parking pass for November 3, and when it was delivered, the pass was for WI football game on Nov. 24, for which we do not have tickets to the game. We were on live chat with LaChelle at 8:52 am on Nov. 3. During that chat we asked that she make sure it was for "today's" game and LaChelle, said yes, this is for the game today (8:53 am). The ticket is the wrong date. How do we get refunded for this ticket, which cost 96.00?

I am an administrative assistant at American Family Ins, and am submitting this complaint on behalf of Holli Dixon. This was billed to her personal credit card.

Thank you

I ordered 2 tickets to a NHL game on October 13, 2018 for a game on November 3, 2018. I have my receipt and conformation email that I did order them. I still do not have my tickets. I contacted vivid seats and was told the tickets were delivered and accepted. I never received any email about claiming my tickets. I am beyond frustrated with this considering I spent over 300$ on the tickets. I was told they cannot be re transferred to me because they have already been excepted. Not by me they weren't. This is absolutely ridiculous. I have checked my trash, spam, deleted emails and there is nothing sent from anyone about tickets. So I am out 322$. I will be sure to spread the word never to use this company.

I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Was charged $208.30 order#[protected] to this date I never received my tickets.My wife and I contacted customer service via phone and customer service website. They assured us that we would receive a link for downloading our tickets but the link was never sent. We spent most of Saturday September the 15th on the phone with Vivid Seat customer service and received nothing but empty promises, to add insult to injury we had a hard time escalating our problem to upper management. We eventually purchase more ticket via ticket master to see the game (which we received in 10min I might add). We contacted pay pal and they instructed us to re-contact vivid seat to see if we can resolve this matter.

Below I attached the emails that confirmed that we ordered this service

Resolution: is requesting a refund for paying for a service that was not fulfilled.

This was my first experience using Vivid Seats and my absolute last time. I have never been more frustrated by a customer service "team."

Let me start by saying, I purchased tickets on Thursday, September 27th to be overnighted to my mom's house and arrive on Friday, September 28th. Vivid Seats specifically says on their website and via text "All tickets are guaranteed to be delivered in time for your event, and you will receive a tracking number via email once the order has shipped."

I checked the UPS tracking number on Friday around 11:00am and no update was given. It wasn't until I checked around 1:00pm that it said "delivery attempted at 9:24am." No email, no phone call, no text, nothing. UPS ALWAYS leaves a note saying they attempted delivery. Nothing. So, I call UPS Customer Service to track down the package. I'm told they have no idea where the package is! I arrive in town and go to the UPS Customer Center to speak with someone directly. They take my phone number and let me know they will call if they find it during unloading trucks.

I called Vivid Seats Customer to explain the situation. After explaining myself 10 times to 10 different people, I am offered zero help. The event was today, Saturday, September 29th. I was beyond frustrated at the lack of customer service. Each "agent" acted like a robot and kept saying "I'm looking into this for you." I told them that UPS lost my package which is exactly what happened.

I received a call this morning from a UPS representative saying my package was accidentally shipped an HOUR AND A HALF AWAY and was on a 50 foot trailer sitting, waiting to be unloaded on Monday. I call Vivid Seats, again. I ask for the tickets to be reissued and sent via email. They tell me this isn't possible and that I will not be receiving a refund. I was hung up on once by a man. I get through to a "senior customer service representative" who ended up arguing with me over the whole situation.

Do not use Vivid Seats. The "agents" are real people but trained to be robots. They were no help in resolving my issue. You better believe I will be pursuing legal action to get my money back. The combination of Vivid Seats customer service and UPS losing my package (of tickets) pushed me over the edge. THEN, to say that a reissue of the tickets sent to my email was not possible and that I would NOT be receiving a refund brought me here to writing this review.

I went ahead and purchased more tickets so that I could take my family to this event today. I used a different provider for the tickets. I always give people the benefit of the doubt. After frantically attempting to figure out this dilemma, I feel the need to share my experience and warn others away from this "company." There are NUMEROUS similar reviews on all websites regarding Vivid Seats. They sent me an email each time I called asking to complete a customer satisfaction survey. At the end it states, "you are acknowledging that we may edit your review or choose not to post to our website." There you have it. No business would ever let the customers know that they will edit the reviews they receive. I hope you have read this review and hear my plead to not use this "business."

Last Sunday after purchasing tickets from vivid seats (which I had a promo code for that was never applied) I purchased a parking pass that said "lot 99" I did some research and it appeared to be legit however we had to meet a stranger to pick up the tickets and then it was not a lot it was a parking garage. Not to mention the price listed on the sign was half what we paid. We were so looking forward to a tailgate experience and being in a parking garage was not in our plans. It was falsely advertised as a parking lot and we never would have purchased it if it indicated it was a garage. We also had another friend purchase the same parking pass and they were highly disappointed. It really ruined our first half of the day and will make me rethink ever purchasing tickets from this site again.

To whom this concerns,
I finally was excited to take my disabled boss to see the Eagles..! I purchased the tickets the first hour the tickets went on sale..! Could of chose any source to buy tickets from..! I picked Vivid Seats thinking they were reputable.
Well, to my surprise when I thought I was purchasing 470$ a piece for two tickets, which cost me 1210.84 I was shocked but thought, " hey its the Eagles", Once in a lifetime Especially for my disabled boss and friend, as this was her dream!
Well, when I finally printed the tickets out, the day of the concert, and I see they are only 225.94 a ticket?
I went, what? Why did I pay 1210.84 ?
Called, after realizing the tickets said Ticketmaster? Confused again, till the Ticketmaster guy explained, after trying to get ahold of Vivid seats and couldn't get through or talk to a person.? Again frustrated and disappointed..I literally got scammed..!
I shouldn't of had to pay so much and want to know why?
I feel, if this is how Vivid Seats work, people need to know..! I thought I was paying a high price because of getting good seats...
Why on the first day of concert tickets going on sale, I am " I guess" buying someone else's tickets? What a scam..!
I need Please an explanation and it would be nice to be refunded some money back? I am not a rich person, but am willing to surprise my disabled boss with what I thought 470$ tickets, which is a lot of money for me..! I am sad this is how businesses work..
I will be deleting my Vivid Seats app and never to buy from them again..
Lesson learned...
Thanks for reading..
Katie L Vogel

i purchased two tickets for my daughter and son in law to go and see the blue man group in las vegas on the 28th September 2017 and paid via pay pal with the transaction id being 16728794kh659260v. The seller information was [protected]. We paid 270.97 and have heard NOTHING back. I have sent two e-mail asking where the tickets are and have not heard anything back. it is my first experience of using the site and am very dissapointed. My daughter is flying out to Las Vegas tomorrow morning, please sort this out.

Ticket order [protected] purchased on Aug 31st was never transferred to me. My purchase was a 4:00 Sept 1st baseball NYY vs Det in NY. I live in NJ was supposed to receive xfer email within 24hrs. I call Vivid 3x on Sat. Did not get xfer email till 3:24pm on Sat. Could not attend game and they refuse me a refund. Screen shots below show initial receipt of purchase confirmation and the actual time they sent me the tickets. Horrible customer service experience was lied to by 2 reps, spent a cumulative time frame of 3hrs trying to get my tickets. To top it off today i had a SR Customer Care rep tell me it's not their concern about my travel arrangements. As long as they sent the tickets No matter if I would be late for the game, or if it didnt meet either their 24hr turnaround time or 1hr before the event time frame that they advertise I got the tickets and should have went to the game. Somebody tell me who pays gas, tolls, and travels to an event with no tickets in their hand that they purchased. I want a full refund for my 3 tickets or comp tickets to another game. I was totally refused my request and will never purchase from Vivid again and I'm looking into corporate complaints.

I purchased a ticket for U2 last night and the venue told me ticket was no good and refused my entry into the show so I had to buy another ticket because when I called vivid sets to see what problem was I was basically on hold for 20 minutes and I couldn't wait any longer because the show was abut to start. I have used Vivid Seats before and didn't have an issue and I am really hoping this doesn't become a bigger issue .So I would kindly like a refund. Thanks you

April 11, 2018. Purchased a single ticket for a Celtics game. Bought around 6:15. They sent a link and i went in asap. Said I needed a password so I had to so I hit forgot password and they said they would send a link and did not come. I did this several times and nothing. So then I walk over to the game and had one the the employee try to help me but we weren't getting anywhere even with one of your customer service people. I was so frustrated so asked for a supervisor and she was rude and did not help at all. She actually said it was too late. I paid a high fee to you for these tickets and this is not fair. I have cancer and may have been by last chance to see a Celtics game. Your people need to be able to handle a situation like this and should have gotten me in to seat at the game. Very disappointed.

I don't remember the rude supervisor s name but she was on 4/11 around 7pm. If you can not help I would like the owners' email addresses please, or someone who can me a decision to return my 85.00.