[Resolved] Vitalchek.com / very bad service
on january 27th of year 2010, my husband ordered his birth certificate through vitalchek.what a joke!we waited for the 7 to 12 business days and then checked our order.we was then informed that our order had been cancelled.i contacted the vital record office themselves and found out that it wasn't.i e-mailed vitalchek several times with no response and tried to call at least a dozen times with never a answer.we will not do business with vitalchek again
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
VitalChek Network Customer Care's Response, Feb 22, 2010
Dear VitalChek Customer,
Please contact me directly using the email address below for a resolution to this issue. Simply put my name (David Butler) in the subject and I will respond promptly.
VitalChek Network Customer Care's Response, Dec 13, 2011
Please contact me directly for assistance with your outstanding order. If your document was never sent or there was a delay, we can either refund or cancel the order. I can be reached at 800-669-8313 Ext: 86879
VitalChek Network, Inc.
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