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[Resolved] Vitalchek.com / very bad service

1 SC, United States Review updated:

on january 27th of year 2010, my husband ordered his birth certificate through vitalchek.what a joke!we waited for the 7 to 12 business days and then checked our order.we was then informed that our order had been cancelled.i contacted the vital record office themselves and found out that it wasn't.i e-mailed vitalchek several times with no response and tried to call at least a dozen times with never a answer.we will not do business with vitalchek again

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • VitalChek Network Customer Care's Response, Feb 22, 2010

    Dear VitalChek Customer,

    Please contact me directly using the email address below for a resolution to this issue. Simply put my name (David Butler) in the subject and I will respond promptly.

    Vitalchek_gateway@custhelp.com

  • VitalChek Network Customer Care's Response, Dec 13, 2011

    VitalChek Customer,

    Please contact me directly for assistance with your outstanding order. If your document was never sent or there was a delay, we can either refund or cancel the order. I can be reached at 800-669-8313 Ext: 86879

    Thank you,

    David Butler
    VitalChek Network, Inc.

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Comments

  • St
      1st of Apr, 2010
    0 Votes

    my request was sent toLA County Register on 3/25/10. I sent an e-mail requesting the disposition of my request, and all I received was an e-mail saying that my request was received. My incident # is 100329-000318. How long must I wait to receive my birth cert. It is needed legal puroses. Please respond ASAP. Thank you, Mr. Graham

  • Jo
      13th of Dec, 2011
    0 Votes

    Its been almost 2 weeks since I used this company an no results. I sent in a request by snail mail an have already gotten my birth certificate. This company is a ripoff will never use again. Buyer beware. John E

  • Jo
      14th of Dec, 2011
    0 Votes

    After talking to one of their reps I was given a full refund. Thank you David for your help

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