Did not even know VistaPrint existed when I saw a charge from them on my debit account. They sent me business cards I did not order that simply included my name, address, phone number, and an email address that was obviously made up. I called them to called resolution. They told me to have my bank fax proof that I had been charge--which they did. Nothing happened after that.
I filed a complaint with BBB in Massachusetts. They simply let Vista know it had been filed. Vista responded that they tried to resolve, but problem was between me and my bank. BBB basically closed case without additional follow-up or response from me about Vista's response to complaint.