Virgin Mobile USA / unauthorized billing
On 2/12/09 I put money on my grandkids phones. Virgin Mobile received the money the same day. They suspended the 2 of the 6 kids phones on 2/13.
On 2/16/09 is when I made my first phone call to Virgin Mobile.2/17/09 I have faxed copies of my bank statement and credit card statement along with the front and back of my cards and information on each phone. I have called them on the 19, 20, 21, each time we go through the same thing I have to fax the information to them. I explain but either they don't understand or they are playing with me.
On 2/21/09 I faxed them a note saying I wanted to speak with someone who can understand English. I called again 2/22 again, this AM 2/23 I refaxed them everything again. Now this evening I was hung up on. And the kids still don't have their phones.
They will not give me the billing office number or even tell me where they are located. We have used Virgin Mobile for years with good service . This is outrageous I am on oxygen 24 hrs a day my nerves are shot. This AM they wanted my bank to call them I said why. You will look like and idiot we never get to talk to the same person.
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