Virgin Mobile Canada / prepaid over charges. poor customer service
I am real ly frustrated with Virgin Mobile Canada. They do not provide online billing or any monthly statement and they always over charge on prepaid service. When asked for statements for verification they take more than 2 months to send.
Even the statement s do not show the why the excess money was taken out.
I tried to talk to the Manager and they don't give the details of higher Managers . They take more than 2 weeks to reply to emails and the reply does not even resolve the problem.
I will be changing my cell phone company soon if they do not refund my over charges. I am looking to get the contact information of the virgin mobile management.
I will be filing a complaint on Virgin mobile canada for not offering prepaid usage viewing online .
Their web site is only for top up and other sales. There is no place to view your usage when you log into prepaid accout in the web site.
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