Virgin Mobile are crooks. They don't care that you have been a good customer for 4yrs. I had a defective phone, the camera didn't work, the MP3 didn't work and it came with a 1yr warranty. Well they gave us a hard time replacing the phone and when they did they told us we had send the defective phone back within a certain amount of time or the service of the new phone would be suspended. Well we received the phone in the mail and sent the defective phone back in the same box with the return labels. The Fed Ex took the box that day, and that has been over three weeks ago. Virgin Mobile says they have not received the box and my phone will be cut off in two days. I just topped up $50.00 they wont refund my money. These people forget that we are the reason they have jobs and with out us their company is no good. I have put on so many people to Virgin Mobile and even they Virgin Mobile's loyalty is crap my friends loyalty stands firm when I leave Virgin Mobile so are my over 123 friends. Virgin Mobile are thieves. They took money out of my account with out my permission and would not refund my money. And I wonder if the starter of Virgin Mobile knows that the people he has running his company are crooks. When I tried to go up the chain of command they refused to give me any one else name and number. Personally I think they are lying about not receiving the phone and figure that because they are at a lost of money that would steal from me. Nice way to treat a customer!