It began when, a week before our flight, we received an email from Virgin saying our searing had been changed and the new seats would seperate all 3 of us. We had booked the seats 6 weeks before. When we arrived at check in, they put us all together - on the same row as the toilets, and in those noisy European aircraft, that meant we got no sleep. It continued with harassment like, after wrapping the miniscule blanket around my legs because as usual the staff set the temp for themselves, not the customers, and it was cold, I was told to take the blanket off for take off. On the way back, we were ordered to open the shade, despite the sun being directly in our eyes, for take off. I have flown for over 50 years, and NEVER run into this sort of hasslement. But the worst was yet to come. I had booked all 3 tickets at the same time. Our 18 year old grandson was going back before us, and we took him to Heathrow, where we had arrived - only to find that Virgin had changed airports on us without any notice. They had switched him to Gatwick! Unbelievable. When I asked to get him on the first available flight, they said they could not do it, as it was our fault. I asked for a supervisor, and got this very aggressive skinhead, who was extremely rude and confrontive. Going to another agent, we were able to list him on stand-by - they refused to get him on the first plane sending him First Class, despite it being entirely their fault.
He eventually got on a flight EIGHT HOURS LATER!
This is the worst airline I have flown in over 50 years, AND HELL WILL FREEZE OVER BEFORE I FLY VIRGIN AGAIN!!!