Victoria's Secret / payment/billing

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To whom it may concern:

I was never emailed a notification that my account summary was ready; therefore, I was late on first payment. I remembered to make my second and what I believed last payment only to be notified almost three months later by a call saying I had $53 in late fees. I called customer service and was given no assistance (The total of purchase was $67.)
I logged into my account when I made my second payment and saw my balance of $38. No notification of any late fees otherwise I would have paid it then. I use to receive paper statements and suddenly it had switched to paperless. I was late on the first payment because I never received an email from Victoria's Secret. I have been an account holder for over 10 years. $53 may not seem like large amount for some but to me it is, at this current time. Not to mention how it will affect my credit.

Aug 21, 2018

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