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Victoria's Secret / beauty exchange thru mail

United States
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I love this company and I am devastated. I easily spend 1000s of dollars here every year. That is going to end permanently if this problem is not resolved. I got a bunch of secret rewards cards for myself and my family. We got beauty items that ended up causing a bad skin reaction on me and weren't my families first choice of flavors either so I called the company and someone put me on hold talked to the beauty department and got back on the phone and told me to send them in for an exchange. I did. And I sent them the receipts. $400 in products have disappeared and no one has notated a thing but a pair of leggings in that same box got refunded to me. So where's my stuff? Ashley E offered me a measly $50 which isn't even CLOSE to being acceptable.

Am
May 09, 2016

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