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1.0 717 Reviews

Viagogo Complaints Summary

3 Resolved
704 Unresolved
Our verdict: Engaging with Viagogo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Viagogo reviews & complaints 717

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H
8:12 am EDT

Viagogo bts ticket prices

This website is an absolute joke. Verified tickets for BTS were originally sold at maximum £250 for VIP tickets. You allow your sellers to sell at over 10 times that amount, they were selling the crap tickets for over £2000. You really need to think about customers here, set a limit, a lower limit for these tickets because it is outrageously unfair. Get your site sorted and maybe more people would be trusting enough to buy from it. Again, i am absolutely appalled with this site. Rip-off.

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4:58 am EDT

Viagogo ticket price

Tickets for July 25th to RAH. Tickets were advertised at £48 each, only when went to pay then added on £17 fee per ticket and then another fee until I paid over £200 for these tickets. Not only that but when the tickets arrived they state they are for members of the Royal Albert Hall and cost £37 each! This is absolutely disgraceful and against the Advertising Standards. Viagogo has already been referred to the trading standards over misleading price information. The ASA warned Viagogo to be upfront about the booking fees and delivery and what actual tickets re being sold. they now have taken no notice of this and " will now face the consequences". I am going to complain as well to the ASA to add to the fact they are probably the worst ticket website online at the moment.

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burhan shah
, US
Jun 04, 2018 12:47 pm EDT

Very sorry to hear that. If the tickets are for members of the Royal Albert Hall, then will they allow you entry ?

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D
5:33 pm EDT

Viagogo Paid much more than was asked and haven't even seen the tickets!!!

Hi! I googled "tickets Eminem" for a concert here in Sweden and the first result was Viagogo. I chose to pay for two tickets, one for me and one for my girlfriend, for aprox 90 euro each.
I was shocked when I later found out that they had charged me around 500euro for final fee. Something I was completely unaware of they even had.

Now i've tried for months to contact them via their official mail and complaint report but get nothing but stonewalled. It is simply unacceptable that big companies can practice this kind of large scale scams unchecked. I haven't even actually seen the tickets yet! Sadly my Bank couldn't even block the withdrawal. I'm so dissapointed and I feel like a fool for trusting the top search result. The Hi! I googled "tickets Eminem" for a concert here in Sweden and the first result was Viagogo. I chose to pay for two tickets, one for me and one for my girlfriend, for aprox 90 euro each.
I was shocked when I later found out that they had charged me around 500euro for final fee. Something I was completely unaware of they even had.

Now i've tried for months to contact them via their official mail and complaint report but get nothing but stonewalled. It is simply unacceptable that big companies can practice this kind of large scale scams unchecked. I haven't even actually seen the tickets yet! Sadly my Bank couldn't even block the withdrawal. I'm so dissapointed and I feel like a fool for trusting the top search result. The BBC just literally did a report on this company and it's behavior towards customers. I have been moving forward to reporting to the Police and consumers protection services in my country and in Schweiz.

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9:33 pm EDT

Viagogo the date on my ticket is wrong

I paid for the following event below, confirmation was received on the 13th of Jan 2018.

Event: Katt Williams
Ticket(s): Section Golden Circle Seating, Row 4, (2 Ticket(s))
Listing Note(s):
Venue: AFAS Live (Heineken Music Hall)
Date: Monday, 04 June 2018 20:00

Unfortunately, a few days before the event below, I have received my tickets with the wrong date. Instead it shows 25 November 2017. The date is clearly wrong as I made the purchase in January 2018.

Why would I purchase tickets for an event that was in the past?

Please rectify this error as soon as possible.

Thank you

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11:16 pm EDT
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Viagogo cirque du soleit tickets in hong kong

hi there,

i called up the official ticket seller in Hong Kong Asia Box office and was told that my tickets purchased via you are not valid. Please explain. The order no is 7SPYQ5. I purchased 2 tickets at HK$1288 each - Cat 1 tickets - the show is for this saturday 2nd June at 8pm.

i am very concerned you have sold me either duplicates or illegitimate tickets. Please respond asap.

thanks.

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9:04 pm EDT
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Viagogo refusal of entry using viagogo tickets

I purchased a ticket from viagogo and was refused entry at the venue due to the illegitimacy of the ticket.

I bought the ticket on 26th may 2018 for a showing of wizard of oz showing that evening. The venue was booked out so I was unable to puchase a replacement ticket.

Viagogo is a corrupt and morally reprehensible organisation that has given away its right to trade as a business due to its categorical pursuit in the destruction of enjoyment of others through greed and profitering.

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1:00 pm EDT

Viagogo viagogo does not reimburse canceled show

Viagogo says that in case that a show is cancelled they will reimburse you!
That is not what they did on Swan Lake from Russian Ballet on May 20th in Sao Paulo (Tom Brasil Theater).
I have shown them the proofs (also official statement in the Theater website http://grupotombrasil.com.br/o-lago-dos-cisnes - in portuguese, but Google Translate helps it out) that the show has been officially cancelled by the Theater and they say that it is postponed (and no new date is announced and if announced it would occur in the same theater, so not been postponed, but cancelled!)
Viagogo does not comply to their own published terms and conditions and refuse to come with a reimbursement, even after several requests!

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4:43 pm EDT

Viagogo relisting service did not work

I bought concert tickets from Viagogo but could not attend. The website states that you can relist tickets, but the link they sent me did not work. Two more messages to customer service resulted in them sending me the same links that did not work. Many more messages after this, were automated "we care about you and are working hard on your issue." They never did, the concert came and went, and I just lost my money on the tickets.

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12:50 pm EDT

Viagogo springbok v england rugby june 23 cape town

Logging in to the Viagogo website for the first time & viewing the options on seating, I ordered up 4 tickets:- GrandStand lower tier between blocks C to F - ie anywhere between the 22 mts lines and paid their extra charge for what was listed as a 'secure, signed for courier delivery'. Some 12 weeks later an email arrived informing me the tickets could be downloaded & the courier fee reimbursed. I wonder how much they make on that wheeze? Apart from the tickets being vastly overpriced from the face value, they were nowhere near the ones ordered and with a face value of half the price charged. Yes they were lower ties but right on the tryline. If I'd wanted to sit there, I'd have ordered up accordingly and at a far cheaper price. Viagogo are utterly intransigient when it comes to admitting an error & will do absolutely nothing to correct a mistake of their own making. And, they have the luxury of hiding online so there is no office to visit or person to talk to. My personal opinion of them as an organisation is they are fraudulent, money grabbing bunch of scam artists. Whether my credit card company can do something as I've reported it to them as a fraudulent transaction, remains to be seen.

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3:57 am EDT
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Viagogo tickets to don mclean in dublin

Paid for 'the best seats'...they were in fact almost the furthest away seats...ticket priced at £54 each...2 tickets should only cost £108, would accept that there was a booking fee...BUT...total amount paid was £381 ! No breakdown at all of how that figure was reached...people need to warn others of this Company.
Unfortunately we didn't read the reviews, all very scathing...surely there has to be a way that Trading Standards do not permit this kind of service...disgraceful

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9:42 pm EDT
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Viagogo unauthorized credit card charges for tickets not received

Recently purchased 10 May 2018 - 6 tickets To Shania Twain Your order with order ID [protected] and no actual tickets supplied by email, just a confirmation
I request a refund for the full amount charged NZ$1870.00

Information received to date
Congratulations! You're on your way to see Shania Twain at Forsyth Barr Stadium!

When will I receive my tickets?

Your e-tickets will be available for download in the week leading up to the event. We'll notify you as soon as your tickets are ready for download. You can track the status of your purchase at any time in My Account or using the viagogo Tickets app.

Event Information

Order ID: [protected]

Event: Shania Twain
Listing Note(s):
Venue: Forsyth Barr Stadium
Date: Saturday, 22 December 2018 19:30

Order Information

Customer Name: Sharon
Number of Tickets: 6
Total Charge: AUD1732.52

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K
2:57 am EDT

Viagogo concert tickets

I have bought concert tickets for schiller in magyar theatre, budapest, hungary, 30 may 2018. I have bought also plane tickets to come to the concert, booked and paid for accommodation. The tickets that I received are for some kind of opera. The event is fake. I have contacted schiller's team and they have confirmed. Then I started searching and found out that viagogo is a fraud. There are many people that are fooled for all kind of tickets: https://www.stuff.co.nz/business/102021043/consumer-watchdog-investigating-viagogo-after-wave-of-new-complaints
https://medium.com/@info_38444/online-ticket-seller-scams-viagogo-exposed-ec87118ca97a

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2:44 am EDT
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Viagogo contact numbers

The phone numbers on customer service do not exist when dialled. Also no reply to emails and no way to contact the company but payment was taken when purchasing tickets. As we are traveling from another country to attend the Jeff Beck concert on the 9 June in Paris and have already made travel and accommodation arrangements and we want to ensure tickets arrive on time as they state that they may arrive only 3 days before the concert and we shall be traveling before the 6 June but there is no way to contact the company as everything we tried keeps sending us in circles .

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4:33 am EDT

Viagogo wwe live - order id [protected]

We purchased these tickets for our little boys birthday present and when we went online we paid over £600. The tickets have arrived and printed on them is £45? I don't understand why this is less than half of what we paid? The concert is next Wednesday, I have already emailed Viagogo and had no response so I'm now raising a formal complaint and we want our money back for the difference plus interest!

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1:52 pm EDT
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Viagogo no confirmation email.

I am complaining due to not getting a confirmation email after purchasing longitude tickets that cost 370.30EURO I would appreciate some help with this so I will not have to go further than this. It is a simple job that must be done all it was, was a confirmation email to make sure this site is not a scam or anything else. I am honestly outraged y the fact this has happened and if it is not sorted and if I do not get an email mentioning the confirmation and when I will get my ONE LONGITUDE TICKET I WILL BRING IT FURTHER>

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2:53 am EDT
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Viagogo tickets to beyonce milan

Please contact me... I can t write h or email u.. About my beyonce tickets. For the 6of july in milan.
I payed 171€per ticket.. I choose expensive ticjets in order to have good places... And when the tickets arrived... The price on eachone is 50€.. I need urgently a reason why is this happening... If I want to selk my tickets on your site now... It sais I ll get 70€per ticket. My email adress is bella. [protected]@gmail.com and phone number +[protected]

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1:37 am EDT

Viagogo paul simon 15 july 2018 london

I purchased and paid for 2 tickets from Viagogo to Paul Simon on 9 Feb 2018. I have not received any acknowledgement of this order or receipt for payment and NO TICKETS yet. They are impossible to contact can someone tell me how I get the tickets or a refund or indeed speak to a human being. The total cost of the tickets was £346.80 which is a significant amount of money to lose. If someone can help resolve this matter that would be great.

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6:28 pm EDT
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Viagogo re: viagogo customer support update

Queen and Adam Lambert in Feb 18 in Auckland. Tickets purchased on June 17. Got there and tickets were invalid and the seats were already taken. $575 gone from my account. $490 for new tickets at the venue. No response from viagogo. No account in my name so they say. Refuse to respond to my emails. Got copies of every email, the tickets and proof of purchase. Not a happy customer

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10:57 pm EDT

Viagogo unethical behaviour

I always recommended viagogo's services for everyone.
What happened last wednesday - to me and around 20 other customers - was something so deeply regrettable that I'll probably never recommend it again, at least until I'm sure you intend to do something about it.
I bought a ticket for a match in Buenos Aires (Boca Jrs X Palmeiras). I bought it one week before the event so everything was already prepared when I get to Buenos Aires, Argentina (I live in São Paulo, Brazil). When I arrived at the place to pick the ticket, I was informed that I had no ticket since it was canceled 2 hours before. There was another group of people in the same situation. Men, women, entire families with children, coming from different parts of Argentina or even from different countries, like myself. What followed was even worst, since I my friend, who was supposed to pick the tickets in another place, never find the seller...he was sent to 2 different places, including the outside area of the stadium, until the game start and the "seller" stop answering his phone calls. When he was looking for the seller (please pay attention to this part) some people started to warn us not to mention viagogo when we were around the stadium or otherwise we could have problem with the POLICE, since it's a kind of COMMON PRACTICE to use VIAGOGO to illegally make a profit by cheating people. It was explained to us that they used to put for sale more tickets than they had available, or just sell those that were already sold, by a higher price.
Even considering that viagogo has never heard of it until now, once aroud 20 CUSTOMERS (probably more) have problemas with their tickets for this specific event, it's the company's obligation to investigate it and, once confirmed, to stop reselling tickets for events at La bombonera. Otherwise, they will have co-responsibility in this illegal activity practiced in Buenos Aires.

I already received information about my refund so I'm here not to ask for any kind of financial return. I'm only asking viagogo to do something in order to prevent customers from going through this type of situation again.

Thank you for your attention.
Fiorella

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8:42 pm EDT

Viagogo my ticket

I ordered my ticket from vaigogo paying $300 for a groovin in the moo ticket before finding out that my friends paid less than half the amount for theirs. They sent me an email saying that they would send me my ticket a week before the event, which means I wouldn't even of known that my ticket was fake until then. I had to find out it was fake from all the reviews on their website of how they scammed all their customer and that they couldn't get into the event cause of the fake ticket or that is just never came. Viagogo was the first website that came up when I searched groovin in the moo tickets, how wrong.

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Viagogo Customer Reviews Overview

Viagogo is a reputable online ticket marketplace that offers a wide range of tickets for various events, including sports, concerts, theater, and more. The platform has gained popularity over the years due to its user-friendly interface, competitive pricing, and reliable customer service.

One of the most significant advantages of Viagogo is its extensive selection of tickets. The platform offers tickets for events all over the world, making it easy for users to find the tickets they need for their favorite events. Additionally, Viagogo's pricing is competitive, and users can often find tickets at lower prices than other ticket marketplaces.

Another positive aspect of Viagogo is its customer service. The platform has a dedicated customer support team that is available 24/7 to assist users with any issues they may encounter. Users can contact customer support via phone, email, or live chat, and the team is known for being responsive and helpful.

Overall, Viagogo is a reliable and trustworthy ticket marketplace that offers a wide range of tickets at competitive prices. With its user-friendly interface and excellent customer service, it's no wonder that Viagogo has become a go-to platform for ticket buyers around the world.

Viagogo In-depth Review

Website Design and User Experience: The website design of Viagogo is clean and user-friendly, making it easy to navigate and find the tickets you're looking for. The search bar is prominently displayed, allowing you to quickly search for specific events or artists. The layout is intuitive, with clear categories and filters to refine your search. Overall, the user experience is smooth and efficient.

Ticket Availability and Selection: Viagogo offers a wide range of tickets for various events, including concerts, sports games, and theater shows. The selection is extensive, with tickets available for both popular and niche events. Whether you're looking for front-row seats or more affordable options, Viagogo has options to suit every budget and preference.

Pricing and Fees: While the ticket prices on Viagogo can sometimes be higher than face value, the platform provides a convenient marketplace for buying and selling tickets. It's important to note that Viagogo operates as a secondary ticket marketplace, so prices are determined by sellers. However, the website clearly displays the total price, including any fees or taxes, before you make a purchase.

Customer Service and Support: Viagogo offers customer support through various channels, including email and phone. The response time is generally prompt, and the support team is knowledgeable and helpful. They are available to assist with any inquiries or issues you may encounter during the ticket purchasing process.

Trust and Security: Viagogo has implemented measures to ensure trust and security for its users. The website uses secure payment methods, protecting your personal and financial information. Additionally, Viagogo has a secure ticket transfer process, allowing you to safely receive and transfer tickets to others.

Refund and Cancellation Policies: Viagogo's refund and cancellation policies vary depending on the event and the seller. It's important to carefully review the terms and conditions before making a purchase. While some tickets may be eligible for refunds or exchanges, others may have stricter policies. It's advisable to consider purchasing ticket insurance for added protection.

Delivery and Ticket Transfer Process: Viagogo offers various delivery options for tickets, including electronic delivery and physical mail. The delivery method will depend on the event and the seller's preferences. Additionally, Viagogo provides a secure ticket transfer process, allowing you to transfer tickets to others if needed.

Overall Reputation and Customer Feedback: Viagogo has a mixed reputation among customers. While some users have had positive experiences with the platform, others have reported issues with ticket authenticity or customer service. It's important to research and read customer reviews before making a purchase to ensure a positive experience.

Comparison with Competitors: When compared to its competitors, Viagogo offers a wide selection of tickets and a user-friendly website. However, some users have reported better customer service and lower fees on other ticket marketplaces. It's advisable to compare prices and reviews on different platforms before making a final decision.

Conclusion and Recommendation: Overall, Viagogo provides a convenient platform for buying and selling tickets to various events. The website design and user experience are commendable, and the ticket selection is extensive. However, it's important to carefully review the pricing, fees, and refund policies before making a purchase. Additionally, reading customer reviews and comparing with other ticket marketplaces can help ensure a positive experience.

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Contact Viagogo customer service

Phone numbers

+41 843 658 0829 +41 844 503 1909 More phone numbers

Website

www.viagogo.com

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