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Vayama / worst customer service

Canada

Vayama has the worst customer service ever - this is the third time I have called them. Twice they couldn't hear me even though my phone line was fine both times (called from 2 different places as well). Then in addition, I asked them to tell me how much they charged my credit card because the bill showed a larger charge and even though I gave them my name, my trip id # and ticket #- 2 of those directly from the ticket confirmation they provided, they were unable to help me.

They have nobody who is an expert there - if you get someone that can't answer your question, then you are screwed and they want you to then email them and wait 24 hours for a simple answer such as 'what did you bill my credit card'.

Most frustrating experience ever!

Gr
Feb 2, 2015

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