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Vauxhall / Customer Service Woes

1 England, Cambridgeshire, United Kingdom Review updated:

In complete contrast to my initial glowing testimonial, I feel that since I signed on the dotted line, I have been pushed from pillar to post. My car arrival date has moved again and again going from the 1st of April to the 5th and now I'm being told it could possibly be the 11th, no sure answer, but maybe. I really am starting to feel like I don't even matter anymore and that now they have my order they don't care! The date moving is costing me a fortune, as i took my old car off the road ready for a April 1st arrival and have been using a hire car since thinking "It'll only be a day or two" How wrong could I have been.

The worst part about it all, is the complete lack of customer service that goes with it. I asked for regular updates of when my car was finally going to arrive, and got nothing. At all. They dont seem to care that i have to try and plan my life around picking the new car up, with hiring extra days from the hire car company, and making sure i can get a lift to the garage to actually pick the car up once it does arrive. However, I have had virtually no contact from the dealership, the only contact i do get is because I'm phoning most days to try and get some kind of answer, but even then my phone calls generlly get ignored. Poor poor customer service. I get promised a call back and the standard "he's just with a customer" but it never comes, and i have to wait until the next day to try myself again, as I'm not important enough it seems to have my calls returned.

All in all feeling very deflated about my experience with Marshall Vauxhall Peterborough, and as it stands, will be warning as many people as possible away from it. We were going to be getting my Mum's new car from them later in the year, (after getting my Gran's brand new car last year) But after the poor customer service I have recieved so far, I will be warning her to stay well away!

Apr 9, 2013
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  • Jo
      29th of Apr, 2013
    0 Votes

    Dont think it gets any better after you get the car now, booked mines in for a mot today to be told they changed the date and forgot to tell me. Started a new job last week and took the day off to have the car sorted and now got to take tomorrow off too, dont think my new boss will be happy lol, might lose the job now. Not even a sorry, all I got was its chris fault. I told him to do me a favour and tell chris to at least phone the people next time [censored] sack, understandable as I might lose my job and at least 2 day wages. To be told not to swear and he can speak to management and not do the work at all.

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