Vanilla Gift Cards’s earns a 1.2-star rating from 14 reviews and 474 complaints, showing that the majority of gift card recipients are dissatisfied with purchasing experience.
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Vanilla Visa RIPOFF Cards
As it is once more nearing Christmas time and others out there may be considering “gifting” these VISA prepaid cards, please be forewarned. They would be more aptly named as VISA RIPOFF cards. The one overriding common denominator that users are experiencing with these cards is that they are NOT user friendly. “Vanilla Visa” is one of the worst.
I have received several of these in the past, and it was like stumbling through an obstacle course trying to expend them. It took several unsuccessful attempts to use the cards, several phone calls to the card company’s customer service number (when I could ever get through), diligence, and lots of patience before my prepaid VISA “gift” cards were finally expended and even then, I as the customer had to dole out instructions to the store clerks regarding how to process them. If the purchaser is attempting to purchase something that costs more than the value on the gift card, the store clerk must calculate the cost difference in ADVANCE and collect the difference in cost from the customer BEFORE scanning the Visa gift card. If the store tries to scan the card FIRST (applying it against the total purchase price) and collect the cost difference from the customer second, the card will be declined. Despite the fact that store merchants who sell (and are supposed to accept) these cards have a written contract in place with VISA, supposedly instructing them on how to process these stupid things, most store clerks are clueless on how to go through this ridiculous exercise. Climbing Mount Everest is easier than trying to use one of these cards in a restaurant.
The companies who market these cards are counting on the fact that once purchased, most of the people who were “gifted” (more like stuck) with these cards will give up using them out of sheer frustration and that only adds to the profit the company has already made on the sale of the card itself. Additionally, the card issuers get to deduct ridiculous monthly fees from the value of the card when not redeemed over a certain length of time. It is better to gift either cash or a specific store gift card that can be applied toward purchases in a NORMAL fashion without having to go through the confusion and absurd nonsense that most of these VISA prepaid cards (as a whole) inflict on unsuspecting customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
visa ripoff cards
As it is once more nearing Christmas time and others out there may be considering “gifting” these VISA prepaid cards, please be forewarned. They would be more aptly named as VISA RIPOFF cards. The one overriding common denominator that users are experiencing with these cards is that they are NOT user friendly. “Vanilla Visa” is one of the worst.
I have received several of these in the past, and it was like stumbling through an obstacle course trying to expend them. It took several unsuccessful attempts to use the cards, several phone calls to the card company’s customer service number (when I could ever get through), diligence, and lots of patience before my prepaid VISA “gift” cards were finally expended and even then, I as the customer had to dole out instructions to the store clerks regarding how to process them. If the purchaser is attempting to purchase something that costs more than the value on the gift card, the store clerk must calculate the cost difference in ADVANCE and collect the difference in cost from the customer BEFORE scanning the Visa gift card. If the store tries to scan the card FIRST (applying it against the total purchase price) and collect the cost difference from the customer second, the card will be declined. Despite the fact that store merchants who sell (and are supposed to accept) these cards have a written contract in place with VISA, supposedly instructing them on how to process these stupid things, most store clerks are clueless on how to go through this ridiculous exercise. Climbing Mount Everest is easier than trying to use one of these cards in a restaurant.
The companies who market these cards are counting on the fact that once purchased, most of the people who were “gifted” (more like stuck) with these cards will give up using them out of sheer frustration and that only adds to the profit the company has already made on the sale of the card itself. Additionally, the credit card issuers get to deduct ridiculous monthly fees from the value of the card when not redeemed over a certain length of time. It is better to gift either cash or a specific store gift card that can be applied toward purchases in a NORMAL fashion without having to go through the confusion and absurd nonsense that most of these VISA prepaid cards (as a whole) inflict on unsuspecting customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
i purchased a $90 one and it wont work either i took it back to wal mart that said its not their probelm,I will call home office tomorrow
i bought @$90 vanilla visa gift gard,found it was fake, wouldn`t work online,at wal mart etc,what do ido
deceptive fees
The fine print is so small stating the fees charged 7 months after activation, that I could not read them w/my 20/20 eye sight. I ended up paying $17 in fees on a $25 gift card. The admin fee was $2.50 per month after activation and therefore, the use of Vanilla Visa is a complete ripoff.
The complaint has been investigated and resolved to the customer’s satisfaction.
Do not use a Visa Debit card at restaurants. They scam you for 20% and then claim that it states this in terms of agreements disclosure. Unfortunately the terms are not provided with your card. We learned this when we were only allowed to charge $80.00 of the $100.00. This is nothing more the Visa stealing from people who get these cards and then use them at a later date. Visa hopes people won't persue it.
I plan on dropping my Visa card and get another credit card company.
Let's protest this like the Disney, State Farm and other deceptive companies.
Deceptive Charges! I received a $100.00 gift for Mothers Day 2022, and a $5.95 Activation fee was paid total paid for the gift was $ 105. 95. I used the care on 6/17/22 at Cracker Barrel for breakfast the total fee according to the receipt from Cracker Barrel was $60.82, meal was $41.94 and a $15.00 tip for the waiter. The total bill on Cracker Barrels receipt was for $ 60.82. But, the receipt stated that there was only$27.02 left on the credit card which was short by $12.16. , I contacted Visa Gift Card for a receipt for the balance and statement of use of the card. Visa receipt said The gift card was activated on 5/8/22- only only one purchase pending on 6/17/22 at Cracker Barrel was used in the amount of $72.98. I questioned the manager at Cracker Barrel and she stated that VISA GIFT CARDS take extra charges such as monthly fees, handling etc. I contacted Cracker Barrel Cooperate Headquarters concerning who verified that Visa Gift Cards charge only restaurant use extra fees. So Visa Gift Card that cost in total $105.95 also took out and extra $12.16 for service fees. I don't understand how Cracker Barrel receipt stated that only $60.82 Was charged while Visa Gift Cards receipt states $72.98 was charged. So who gets the extra $12.16 that was taken out of my gift? Where is the disclosure of that $12.16 was charged within 45 days of purchase? I have the proof via receipts from Cracker Barrel and Visa Gift Card receipts. Perhaps there is a disclosure somewhere in tiny print on their cards. This to me is deceptive. I will never buy another Visa Gift Card ! Buyer be ware
I PURCHASED A 100.00 CARD FOR MY SON & HIS WIFE I WAS IN A HURRY & ALL I SAW WAS NO FEE, AFTER I GOT HOME HOWEVER IPUT ON MY GLASSES TO LOOK AT THE CARD, I COULD NOT READ THE SMALL PRINT, I HAD TO PUT ON MY XTRA STRONG GLASSES TO SEE THE SMALL PRINTAFTER ALL THIS THERE IS A 5.95 CHARGE TO BUY THE CARD & A 5.95 CHARGE TO USE IT! WHY DIDN'T I JUST PUT A $00.00 BILL IN A CARD & MAIL IT. DISGUSTED IN FLORIDA!
Most persons who get "stuck" with trying to expend this card will completely agree. The cards are NOT user friendly and because most store clerks do not have a clue how to process them, users will continually be told that the card is "declined." The companies who market these cards are counting on the fact that once purchased, most of the people who were “gifted” with these cards will give up using them out of sheer frustration and that only adds to the profit the company has already made on the sale of the card itself. Additionally, the card issuers get to deduct ridiculous monthly fees from the value of the card when not redeemed over a certain length of time. Better to stay clear of them; they are nothing but a source of confusion and trouble.
Gift card not activated
BEWARE OF VANILLA PREPAID MASTERCARD
I purchased a $100.00 Vanilla Mastercard from 7 Eleven June 18, 2010. Payment was made through myBMO Mastercard credit card and a reciept was given for 100.00 and the activation fee of $5.95.
When trying to use the gift card I found out that it was not activated and was told to return to place of purchase. I went back to 7 Eleven and they said this was not their problem and stopped short of accusing me of stealing the card. (even though I have the receipt.) VAnilla mastercard did a investigation and stated that my reciept did not match the card issued and could not offer any further assistance. They said it was the fault of the 7 eleven clerk not properly activating the card. When I again contacted the 7 eleven they said it was not their problem and could not tell me why the receipt they gave me does not match the card purchased. At present I paid for a $100.00 gift and have the reciept that was given to me and I am out the total amount. This has infuriated me as I did nothing wrong and have been scammed out of $100.00. This is now more than having lost the money it is the principal of how there is no consumer protection in regards to these prepaid credit cards. I am sure that I am not the only one this has happened to. I am going to make it my mission to expose this issue, I am just looking for some advice on where to go from here. I have been a Mastercard customer for 25+ years and purchased this gift as it was affliated with Mastercard which I assumed was a reputable company. I also contacted my BMO Mastercard and informed them of this issue they could not reverse my payment as if was a gift card purchase. I informed them I was a loyal customer and would hate to have to close my account over this issue. The apoligized and assisted quite readily in closing my account. I guess keeping a loyal customer is not worth their trouble. It is such a shame what this world is coming to. Thank you
I was given a $100 card in it's original box. They said the card was declined without even being used. The Vanilla [censored]s said the only way they can refund is to open an investigation, and give them receipts. Who keeps gift card receipts? Also, no where in the purchase agreement does it state this needs to happen. This is fraud.
i just purchased a 50 dollar vanilla prepaid master card at mac's mart in sault ste marie ontario. The card was not activated by the store but i have my receipt. I could not get the card to work, I called customer service and advised that i must send in copies of my drivers liscence address. reciept. and then she will make a ticket and i must wait up 40 6 weeks to see if they will reimburse me. BRUTAL>>Do not buy these cards. Good luck getting your money back if the store didn't activate correctly.
On February 29th, 2016 I purchased a $25 Prepaid Vanilla Mastercard, and did some cleaning a week or so later. Didn't activate the card for a while because i didn't need it right away. Threw out the receipt thinking I probably won't need this. Now they tell me I need the receipt, my bank statement isn't enough even though it's for the exact same amount the prepaid costs and the exact date it was activated, they must have the activation date to see if i'm lying. Only alternative is to get a electronic funds Journal to prove to them I did buy it from the store. I will go down to the store and try to talk to the same cashier who activated it for me and see if he can help me at all. Although Now i have absolutely no confidence in their customer service, and refuse to ever buy one again. The representatives on the phone lay all the blame on you, I got a little upset for good reason because there is no other recourse available, and no failsafes in place to prevent exactly this type of thing from happening. It has been available for 5 years now and still they have no other alternatives to confirm it. Seems like they do that on purpose to run your money down with inactivation costs./
On Dec 18, 2015 I purchased $100 prepaid vanilla mastercard from Shopper drugs mart. And as usual with all the complains the card can't be activated. I called their CS (customer service) first they asked me to send email I sent several times and it never goes to them. I went back to Shopper Drugs mart the cashier which I made a purchased with her she called vanilla's CS by herself and then she call Front Manager to deal with me. Front Manager told me that she can't do anything and I have to deal with issue by myself. I kept calling vanilla's CS for 5 times each time repeat same thing same detail I wasted time with them like half day.They gave me their fax number and I faxed them and the transaction was ok!. I called CS again and he said that they received nothing. I talked to their supervisor she advised me to go back to Shopper Drugs to try to refund. I went back to Shopper Drugs and Front Manager refused to refund and she did call vanilla CS by herself and sent fax to them again and transaction was ok!. Of course nothing work I lost my $100 for a scammer.Vanilla is scam itself and either of Shopper Drugs Mart they should learn how to be professional to handle the issue. Since Front Manager called by herself and make sure that the card can't be activated they should just refund for customer with no excuse. I guess none is going to take an action, none is going to fix it. We all just victims for those retail business which lack of responsibility.
Today is July 1, 2015 I went to petro canada the guy gave the card himself activate it got home not working called vanilla said not activated went back to merchant same thing card activation not matching the bill out of 100 plus fee went to shoppers bought another 100 card bill everythng not working same thing again not activated wrong number on the receipt but in the back both card same serial number I told them maybe its a wrong batch this is ridiculous I am out of 200 plus 12 activation they create reference number get me to fax everything but treating me like I stole those card and they stated it cant be a wrong match taht doesnt happen it is ridiculous a company able to take money from people like that and getting away with it worszt part when I go to store and they swipe the card to activate it in front of me the number taht come out is not even the number on the card so I am not lying when I say I paid for this card something wrong with the batch of card erro happen computer do make mistake and these are process and done through a machine to produce a lot at a time no they dont make mistake
This company is horrible Vanilla Master card needs to be monitored properly. I have been waiting over 3 months for a replacement card. They told me that they sent it twice along time ago which was a lie. I paid for that card, and I paid fees and taxes that I dont get back. why are they getting away with this!
I recently purchased a $50.00 Vanilla MasterCard from a local Money Mart to pay for my data plan with Bell. I called Bell and they said the payment was declined. So I called MasterCard and they told me the card was improperly activated. I was surprised. Activating a credit card seems like a fairly simple, straightforward act. The clerk waves the bar code under the red scanner light and the register makes a beep sound and you pay them. How can anyone mess that up? Anyway, their telephone representative took my name, address and phone number and asked me to take a photograph of my drivers license and e mail it as an attachment in an e mail to their company and he would have the issue resolved within 3 business days. He even gave me a six digit number saying he had opened a file on the complaint. I immediately became suspicious of this request for my drivers license and did some online searching. I thought part of the reason people use these prepaid cards is for the ease of use, if not the anonymity they offer. So much for either of those features. I ended up doing as he asked, but not before taking a pair of scissors and black duct tape to cover over my DL number with black strips of tape. I covered my signature, my height and weight details, my photograph and my middle initial. In my province, Ontario, your date of birth is part of your actual license number. It's the last six digits, backwards. The person's full name is also written in very small letters along the left side of the front of the card. Covered that, too. It looks like a document straight out of the PMO's office, redacted to Hell. Now I'm waiting for a response from their Florida office.
I agree to all complaints! My employer gave me a $200 vanilla mastercard as a commission. I did not use it right away. Few days later, I decided to use it in a buffet restaurant but I was surprised that it was declined! So I called the customer service and was advised that I need to provide them the proof of purchase and a driver's license. The next day, my manager gave the receipt to me and I immediately faxed it to vanilla mastercard. I was told to follow after 2 hours to check if they received it. They even gave me a dispute number to quote everytime I will call them. After 2 hours, I called them back and was told that the copy of my driver's license was too dark for them to see. So I ask for an e-mail address where I can send it over. So I e-mailed them a colored copy of my driver's license. I receive an auto reply stating " This is an automated response. Please do not reply to this email. Thank you for contacting card services. We have received your correspondence. Please allow 3-5 business days for review and resolution". I thought everything is going well. When I tried to follow up 11 days after, I was told that my e-mail was not received! I told them it is impossible that my e-mail did not go through because I received an auto reply from them! I got the same reason, there is something wrong with their e-mail system. How did it become my fault that there is something wrong with their e-mail and I have to suffer? So again, I patiently e-mailed them my driver's license and this time I requested that they call me to at least inform me that they receive it. I don't want them to put me on hold for a long time and waste my time for nothing. Who knows they will tell the same thing that they did not receive it! Until now, 5 days after I resent a copy of my driver's license by fax and e-mail, I did not receive any call from them! Good luck to me if ever I am going to get my $200 back!
Never ever buy this credit card (Vanilla Mastercard) . I purchased a $100 card last week. When I was trying to use it I found out it was not working . I contacted Mastercard and I was told the card did not get activated at the time of purchase. The company received all the info from me including : Name, Home Address, Card Number, and of course a lot more information from my receipt ( spent 40 minutes on the call) . I was later told that I need to wait for 3-5 buisiness days so that they could investigate it. After 5 days, I called them back again inquiring about the status of my card . Guess what, I was told again that the investigation might take a couple of more days.
So right now I am not sure how long I need to wait before this card gets activated if it ever gets activated.
Got a $50 gift card as a birthday present by my wife's parents. Went to use it 3 months later and it shows it's not been activated. Called "customer service" and was told I have to provide:
1. A copy of the original receipt.
2. A copy of the front and back
3. Send a separate email for each attachment
4. Call to verify they recieved the attachment
Seriously! That's not even worth $50.
SCAM, stay away.
Stole my money
Vanilla Visa is a perfect rip-off! I received 2 $100.00 gift cards
for my wedding . We decided to use these cards to see that one
card expired and the second was only good for $25.00.
There is NO CUSTOMER SERVICE and WE THE PEOPLE should
be Protected from such BS. If someone in Fortson Ga.could
locate their Place of Ripping the Attourney General should
Step In Tom B. Mass.
The complaint has been investigated and resolved to the customer’s satisfaction.
I've got 7 dollars left on my account and i couldnt buy a 6 dollar item. I go home and check my balance, and it says they cant find my card. Im guessing vanilla visa does this for everyone and that is how they manage to keep their company afloat.
you can file a complaint with the BBB as a start, here's the link to Vanilla aka Mio Card
http://www.bbb.org/columbus-georgia/business-reviews/credit-cards-and-plans/mio-card-in-columbus-ga-4118/#rating
not able to use
Received Vanilla Gift Card for Christmas, declined at store. Tried phone number on back to to check balance and get message unable to complete call at this time. Tried website and it will not display. What a rip off. Someone spent good money on the card to five to me.
The complaint has been investigated and resolved to the customer’s satisfaction.
This card is the most horrible gift card I have ever recieved in my entire life. Never buy this card for someone else. You will be wasting your money and causing them trouble when they go to use it. When I recieved this card I tried to buy some items online that are within the U.S. so it should not have been a problem. Then it said that the card could not be validated. So i went to the website and entered in a zip code to supposedly validate it. Tried again, it still didn't work. So i called the number and then it said my balance was $23.00. The card was worth $25 dollars and they charged me fees to validate it to not get it to work anyway and to call the number on the card. Now i have this card that don't work and it makes me never want to trust visa again.
I got a gift care for christmas, got to use part of it, and had a balance, went to the store the following week and their is no balance. I called on the phone and was told their is no balance on my card. It is terrible you can't get your moneys worth on a gift card. Janice Arnold
DO NOT BUY THESE CARDS! This gift card program is unequivocally the most deceitful, greedy, abusive violation of a consumer’s trust in the Visa brand that I have ever seen. I purchased several gift cards for my 13 year old to take on vacation. She was very judicious about how she spent her money so she could use the money for other items when she returned from her vacation. As is typical for a 13 year old, she forgot about the cards and they sat in her wallet for some time. She pulled them out to Christmas shop for some of her friends and to our DISMAY AND ANGER the cards no longer had a balance. The entire balance was credited toward monthly fees. This monthly fee information is on the back of the card, barely legible due to the imprint of the card number. Intentional? I believe this is a calculated practice on Visa’s part to deceive the consumer and increase profits from the gift card program. Seriously, how many people read the back of the card? This service charge should be clearly printed on the hangtag in large type so the customer understands BEFORE they purchase the card what the fees are. Between the monthly service fee and the fee charged upfront just to get the card, the “gift” card is the most disingenuous program I have ever encountered. It actually cost me for this convenience. I would have been better off taking a chance that my daughter would lose the actual cash while on vacation. NEVER, NEVER, NEVER again will I ever purchase one of these cards!
same problem today (same day, 12-26-09). Web sites appear shut down (both Vanilla Visa and myfastcard. com). Card declined at two stores and online. Toll free number on card worthless, no way to reach customer svc. Found old number on the Google-cached copy of myfastcard.com and spent 18 minutes on hold to be told, basically: "sorry, can't help you, your card has a XX dollar amount balance, there is no problem" etc, same thing I already heard from the automated robot voice. This card appears to be a total scam. Avoid at all costs.
Access to the money and customer service
I have received a Vanilla Visa Gift Card twice. About 6 months ago for my birthday, and just recently for Christmas. Both times there was trouble using the money on the card. This card is a gift of frustration. Whoever you give it to will have to jump through hoops and end up no where! Eff Vanilla Visa!
The complaint has been investigated and resolved to the customer’s satisfaction.
Ok so there is no scam from visa on this one what is going on is there is a small ring of thieves going around stealing the cards and replace them with other cards that were not meant for that package and some how sealing them back up and waiting for the package to be scanned and then the cards being activated and the money being stolen off of these cards. I know this cause it happened to me personally.
Rip off
What a rip off i received one of these cards and it got misplaced in a drawer when i went to use it the $50 balance was gone so i called customer service (what a joke they are no service) they said the balance had been used up by fee's so i complained they sent me a replacement but not for $50 only $24 i received it on 12/9 and acitivated it on 12/10 was assesed a fee for not using it of $2.50 and when i tried to use it it was declined 6 times. This is a huge rip off they have your money and are earning interest on it the card should never expire, if i took a customers money and gave them nothing but hassel for it like VISA i would go to jail. Tell everyone you know to avoid these cards and please write to your Senators and Congressmen practices like this should be illegal.
The complaint has been investigated and resolved to the customer’s satisfaction.
can't use the card/declined
On June 11/09 I bought a Vanilla Visa gift card as a present to my sister, she tried to use it on 3 different places and they told her that the card was declined. I called the number on the back of the card and they said that it wasn't activated properly that I needed to go to the store where I got the card (Dollar General/Asheville/Patton Ave.) until 3 attempts to have somebody to help me the Assistant Manager called vanilla visa from there and they gave her some instructions but at the end she told me that I had to come back when the Gral. Mngr. get to the store that he would help me.
I went the following day and he did the same thing, called Vanilla Visa again and told him to read the card number and then the number on the outside of the card cover and they told him that the numbers did'nt match and he resumed that he couldn't do anything because the numbers didn't match, implying that I have changed the original card from the card cover.
How did I know that the numbers matched when I bought the card if I didn't opened it when I bought it, this was a gift card that you give away the way you buy it. Until this day I cannot use the card.
I feel helpless, like if they just STOLE my money and didn't even want to investigate how this mistake was done.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a 35$ vanilla visa and payed the 5$ activation fee, which is a joke. I read the information that came with it and realized I should register it online before trying to make an online purchase. I registered it online, and tried to make a purchase, only to find that it was declined! I tried to purchase again assuming I had typed a number in wrong, and it was declined again! I checked my accound balence to find that I had 7.85 cents left... what?! Turns out that the two transactions were "pending" and the money was in electronic limbo, neither spent, nor available. I contacted the store I was purchasing from, and they only showed one attempt and were not able to collect funds, because they weren't there. He contacted visa and they said there was nothing they could do, I contacted visa CS and got the same response. The merchant I was purchasing from was only able to cancel the order. The visa CS said I would have to wait a week to get my money back and that the entire process was automated by a program and that they could not do anything about it! Although, my money was refunded, I'm upset that I had to wait a week just to get my money back and for the card to realize it was registered for me to make a purchase.
I bought a $25 vanilla gift card to be able to bet it online. It is now being declined so I decided to call the company and speak with a representative about the issue. I have been on hold for 40 minutes waiting on "the next available representative". So my only assumption is that either nobody wants to work for them or there are way too many issues that need to be resolved.. unbelievable
-Robert Harris Proctorville, OH
vanilla master card
I received a Vanilla Mastercard as a gift and it was DECLINED every time I tried to use it. I did not want to embarass the gift giver so I put it away and tried again later. Seems like many places will not redeem it! When I logged onto the site they show they are deducting a "service fee" for NOT USING THE CARD. When I called - you guessed it - ETERNAL HOLD.
Turns out the company TAKES AWAY your card value month by month in "service fees." WTF? They get $50 for the card, they get to work with or invest that cash and then they take away a monthly fee for - what? - storage in my wallet?
I think Vanilla Master Card is a SCAM.
The complaint has been investigated and resolved to the customer’s satisfaction.
Im french so Ihope you will understand what my complaint is all about.
Ihave vanillamaster card each worth 25$. I still have 14$ left on each card but when I try to use it on facebook it s not working but they tell me Ihave 14$ AVAILABLE ON EACH CARDS. How come Ican t use it.
Sonia FIliatreault
i buy one every month my work fine
VANILLA GIFT CARDS ARE A RIP OFF! TRUST ME ON THIS! NEVER GIVE THESE AS A GIFT!THEY DO NOT WORK LIKE MAJORITY OF THE GIFT CARDS!BY THE TIME THEY "FEE YOU TO DEATH" YOUR CARD HAS NO VALUE. THAT IS, IF IT ISN'T REJECTED AT THE ESTABLISHMENT YOU TRY TO USE IT AT!AND...CAUSING EMBARRASSMENT TOO!
I just got two 50 dollar cards as gifts. Sealed in package that appears to be intact.
I opened one, only to find out that it had been used in California in 2009 for all kinds of different purchases. The card and also the one that is unopened, are both used and have no value. They somehow repackaged them or made duplicates with the same numbers.
Where do I make an official complaint for fraud?
I my card expired the same month i got it for my little sister and now i can't get hold of any one real person form "Vanilla" to help me fix this. It feels like a really big SCAM!
If you were smart you would have read the terms and conditions printed on the card's packaging before buying it. By buying it you agree to the terms and conditions which includes activation fee and monthly fee.
Misleading/Fraudulent Info
How do you get a REAL person to respond to a complaint -- and at what number? All I see is the "automated" response number. I received the Vanilla Visa card as a gift in March...then misplaced it. I found it in early June and tried to spent it at J.C. Penney's. I literally ripped open the paper coat, handed it to the clerk...and she said there was only $3.56 on the $25 card! It had only been 3 months (not 13 mos. wherein they deduct $1.50/mo. like the fine print says)...it says "Your balance never expires, " neither is it an "expired card, " so what gives? How do I get a real person...and get it re-instated? I can go to Penney's and get a manager on the call, if need be, as I remember the clerk.
This gift card is a scam. My wife received a gift card for $500. She used it a few times and the balance of $138.00 disappeared. Apparently, the card was used at a 7/11 and a Plaid Pantry store for the balance on the card. This card never left our house! She contacted them in March and here it is June and nothing is resolved. Looking at the reviews, it seems as if the company’s security is severely lacking or they are crooks. They appear to have no interest in resolving this and assume that it will just go away.
i just put $500! dallors on this vanilla visa card. and went on amazon ebay and a couple of other places and it said its declined. so i called the 800# on the back of the card and it asked me over and over again to put in my 16 digit card number, my expiration date and security code but no luck. I WANT MY 500 DALLORS BACK! THIS IS ###ING ###! THIS CARD IS A SCAM
I got a Vanilla Visa Debit Gift card that's supposed to work like a visa credit card. My mom is a single parent and she put all her savings into getting me a gift card. It was rejected and wouldn't activate. My uncle tried to call customer service, but he was hung up on all the time. They gave him other phone numbers that had only recordings. Brooks Smith CEO and President of InComm is a crook and should be in prison. Brooks Smith is a scammer. The people coming here to write positive things about Vanilla work for the company. Vanilla Visa is a fraudulent illegal deceitful enterprise.
I bought two vanilla visa cards last year for Christmas and they never worked, I keep getting new ones and they dont work, its been
four months and I can't get anyone to straighten this out! Never buy Vanilla Visa Cards
you can file a complaint with the BBB as a start, here's the link to Vanilla aka Mio Card
http://www.bbb.org/columbus-georgia/business-reviews/credit-cards-and-plans/mio-card-in-columbus-ga-4118/#rating
Card allowed overcharge
My friend gave me a $25 visa vanilla gift card for my birthday. I was making a purchase for approx $55 and asked the merchant to put the gift card toward the purchase. When she put it through, it paid for the entire purchase. The next day I went online to check the balance as I was a little befuddled as to why it would have paid for the whole amount when it was clearly only a $25 card. My card still showed a $25 balance. Thinking there was a mistake made by the store (it was out of state, not someplace I could easily get back to), I decided to use up the $25 still showing as my balance and throw it away. Now all the charges are showing up on the card. My question is: who do I pay, and how do they know who the heck I am? I made my last purchase on amazon.com, so they could feasibly trace me if they really wanted to, but if I hadn't done that, how could they possibly find me to bill me? What might the repurcussions be if I don't do anything? I'm inclined to just pay off the $53 I owe and be done with it as I don't want them finding me in 6 years and telling me I now owe them $600 due to some crazy interest rate. Any feedback or advice? Thanks!
The complaint has been investigated and resolved to the customer’s satisfaction.
UPDATE to my previous entry: I called the Visa gift card people and the person I talked to told me that it was not my responsibility and that I shouldn't worry about the overcharge. He told me that I can throw away my card and that I am not liable because the vendor should not have charged it- infering that it was an issue with the vendor's system. Just FYI for those that are wondering about this lol.
I'm having the same issue right now. I have several Visa gift cards and they all look the same. I accidentally handed the cashier the wrong one, but the charge went through seamlessly. I didn't realize it was the wrong card until I checked the balances online. Long story short, I have a negative balance of about $14. I have no issue paying that, hell I'd like to stick it on another gift card, but I will never pay a fee for overcharging (if they exist) because the card should have been declined in the first place. I'm curious as to whether or not Visa actually does (or can do) anything about this. They 'say' on their website that gift card users are responsible if there are any overcharges, but they don't say what action will be taken or how to pay those overcharges, or how they'd even know who to contact LOL. I wonder if its some sort of technical oversight- my Vanilla Visa gift card had no issue being declined.
They have my info (which can easily be changed) because I registered it to use it for online purchases, but how would they even know that I was the one to charge it? What if I'd thrown it in the trash and some homeless person had picked it up and used it? So my point, is that if Visa cannot ensure that their cards are properly declined when there isn't enough money on the card, then how can we as consumers be protected when we dispose of them if it they can be used infinitely and we are considered responsible? I might call them to inquire about the situation, but I don't think they'll actually do anything about it. Not for a few bucks- maybe if I'd charged thousands of dollars they might notice, but not less than twenty. This is just my opinion of course, but of all the people's comments I found online who are asking the same questions as the poster, NOT A SINGLE ONE has admitted to ever actually receiving a bill for gift card overcharges- I'm talking about from the Visa gift card people, not the vendor.
Having the same problem now, I recieved a $25vanilla visa card for Christmas last year and I put the card on my iTunes with 6 dollars left on it just so I could buy a few songs with the remaining balance...I accidentally bought a whole cd which was 12 dollars and it let me purchase the whole thing with only 6 bucks on the card.So my question is? Will I be billed for this overage even though they have no clue who I am?Or will iTunes bill me?
Funny you should post this. The same thing happened to me with a bank of america gift card. I received a small award at work ($25) and had to redeem the card at on line. I had to submit personal information to get the card mailed to me. When I used the card and it covered all charges, I was equally suprised. I even told the casheir that I had to owe a balance, they card was not good for the entire amount. She assured me there was no additonal charge and she could not charge me the difference that I thought I owed because there was no balance due. I thought I would get a bill in the mail for the balance. This was at the end of October. Strangely enough, I have a regular BOA card that I only use for balance transfers (never new purchases) and the charges showed up on my CC statement. You can imagine that I was a little more than irritated. My CC company played dumb and said it was possible, and proceeded to tell me everything I needed to do to correct the issue. Gues what, they never even credited me the $25 the card was worth. I wonder if your friends card was charged as well.
it won't work
My mother bought my brother and I our own $50 Vanilla Visa gift cards for our birthdays from CVS. We soon found out they were declined everywhere we tried them. I called the number on the back of the card and the customer service people just gave me a run around about how I was just doing it wrong. I tried everything they told me, but I finally got fed up. I went to the website and ordered another one myself. I got it in the mail, and this one didn't work either! When I activated it, the website told me I still had a $50 balance, but when i called it told me there was no money on the card! So my mom just wasted $100. Not to mention my sister-in-law looked this company up on google, and there have been tons of people with this problem. It has to be a scam.
I purchased a $140 vanilla gift card to use online and everywhere I tried to use it said I needed a zip code. I went to put a zip code on my card on their website and it said there was a problem with my card. I called customer service and they were no help at all in unlocking my card. I have purchased a vanilla gift card before and had no problem putting a zip code on the card on their website and she said that you can’t attach a zip code to the card, even though I have done it previously before. She said I had to get a new card which would take 7-10 business days, so I asked for a refund which she said would take 3 weeks and I had to send in documentation to verify my address. Such a hassle and waste of time and who knows when I’ll actually get my refund. DO NOT PURCHASE A VANILLA GIFT CARD, unless you want something to go wrong.
Most of the comments here are a few years old. If you read the info on there web site, there are 3 sets of information on fees - all based on when the card was purchased.
I received my Vanilla card as a gift this Christmas (2016) and have had no problem with any purchases I've made - one car repair, groceries, and some convenient store purchases. The web site is rejecting my ZIP as invalid so I haven't tried buying any gas or anything online yet. I might try tricking the gas pump into processing the card as a debit - if that's possible. So far, all of these purchases were processed as credit so no PIN has been set yet. The PIN is set during your first Debit purchase.
Vanilla has gotten rid of all of the fees they used to charge after purchase. You're still paying the initial $5.95 when buying the card. Last year, my parents got me one VISA and one MasterCard gift card. That VISA also had no fees. The MasterCard had fees kick in after the first year. Many people don't read the fine print.
Personally, I prefer gift cards for specific places - Amazon, Walmart, 99 Cents, Circle K, QuikTrip, Albertsons. No additional fees even during the purchase of the card. If you want a $100 gift card, that's all you pay. The VISA cards give you the flexibility to shop anywhere you want, but a gift card for a specific place I shop with often is great too. Money has been tight for me during past year or so, and I just view the $6 fee as being wasted.
The vanilla Visa gift card is BS i tried to make a payment over the phone and was declined now I have to wait a week to get the money back on the card now what am i going to do? this is really crap.
THIS CARD IS A RIP OFF TO BEGIN WITH ! THEY CHARGE YOU 50 CENTS EVERYTIME YOU USE IT ! PLUS ANY BALANCE THAT GOES BELOW 50 CENTS RENDERS THE CARD USELESS BECAUSE IT TRIES TO TAKE THE 50 CENTS FIRST AND WILL SAY YOU DONT HAVE ENOUGH MONEY TO COVER THE TRANSACTION, IE (49 CENT BALANCE) GUESS WHO KEEPS IT ! NOT YOU, SO IF YOU DONT FIND A WAY TO ADD THEIR 50 CENTS, YOUR BALANCE JUST NEVER GETS USED UNTIL THEY KEEP IT THE FOLLOWING MONTH FOR FEES. STAY AWAY FROM THIS RIP OFF CARD ! BTW. THEY ALSO SAY NO CREDIT CHECKS YET IF YOU WANT TO REGISTER YOUR CARD TO BUY THINGS ONLINE USING YOUR NAME, THAT INFO WITH ALL OF YOUR PERSONAL INFORMATION HAS TO BE VERIFIED BY VISA ONLINE BEFORE YOU GET A CARD WITH YOUR NAME ON IT SUPPOSEDLY DUE TO FEDERAL RULES, IN CASE THEY WANT TRACK YOUR SPENDING HABITS. IF YOU LIKE TO BE AGGREVATED AND HAVE PLENTY OF CASH TO THROW AWAY ON BOGUS FEES, THIS CARD IS FOR YOU !
This card is a piece of shi*! i went on the vanilla visa gift card website to check my balance i had on my card and i got this error message "A problem occurred when trying to validate
your card. Please contact Customer service." WTF?!?!?! I put in all my card info correctly and thats what i get?! and it doesnt work with my ebay purchase. JUNK DO NOT BUY!
These vanilla visa cards are a scam. Can you just imagine how many millions of dollars they are
pocketing by consumers getting angry and just throwing them in the trash! The Department of Consumer
Affairs at 1100 4th Street sw #5211, Washington, D>C> 20024 should receive a letter from all of who have
been scammed and demand an investigation. The money used to purchase these cards belongs to the
consumer and should be used any way they want to.
I tried using the balance of my gift card and warned the merchant that they would have to enter the exact amount of the balance or it would be declined. The cashier tried to ring it up properly, but was unsuccessful. He then tried 3 more times, but still kept getting a declined message. The transaction was cancelled and I left the store without the merchandise. I contacted Vanilla Visa and was told that the card was on hold and that the balance should be released within 3 days. I checked again in 3 days and found that the funds were released to the merchant the following day. For 3 months now, I have been struggling with the merchant and Vanilla Visa to receive a refund without success. I get a different "resolution date" every time I call about the dispute. I am at the point where I plan to file complaints with the Attorney General's office and the Better Business Bureau. Hopefully, I can get some help from them. It may not seem like much, but I need my $150.
Ok so the real reason your cards did not work surprise some one took the cards and switched packages and resealed them after being delivered to the store where you put them at. waited for you to buy them and then checked on the card to see if it was active and started spending them. its not visa's fault its not your fault its the dumb ### who stole them sealed them and waited til poor unsuspecting people bought them. activated them at register and then stole the money off of the card. I know this happened to 3 cards I bought it 2 different places shoppers drug mart in Canada and 711 also they were all three for 250 each . that's to those of you who cant count 750 dollars and I too was angry but when I found out that this was the reason I had no money. vanilla visa asked for proof of purchase and copies of the card and advised me how to get the money back by filing a dispute once that was settled. I was issued other cards that worked and visa pressed charges on the jag off who stole the money from the card. it may be frustrating but hang in there vanilla is dealing with a lot of these calls to track down the idiots doing the theft and trying hard to get you your money back.
I'm sorry if you guys feel that its a scam but the way I see it YOU HAVE TO REGISTER THE CARD. I use these all the time, they just cancel your card when you have low amount leftover, in my case they kept 80 cents...thieves bah.
If you buy something thats worth $49.99 and have $50 card it just won't work, there's fees you have to pay too. I'd say $45 would work, I forget the fees but its within the fine print on their website. People just don't read these days, look at the card package when you buy it. I find this thread as a joke, you made a fool out of yourselves lol
This is ridiculous, I bought the card because it advertised as being good for online purchases but you have to call customer service to register anything but your postal code and no online retailer accepts a transaction with that little information. If you try to call customer service they run you through the automated system at a crippling pace and when you request to speak to a human it immediately hangs up. In the mean time half of my funds are wrapped up in Pending Transaction Purgatory and the rest are being eaten by monthly charges. This isn't bad customer service or a card that isn't user friendly it's a money from nigeria caliber scam.
Rip off
"Vanilla Visa" gift cards are a RIP OFF! Do not buy one nor consider giving it as a gift. The decrease the amount of the Gift card every month. When you try to use it, it declines over and over. When you FINALLY get to use it by applying half the money you were supposes to have... they the C>C. continues to decline!
I will NEVER get on of these again...further, I will email EVERYONE at work, neighbors and friends alerting them of this rip off Gift card.
I buy these all the time and now the one I got for 75$ isn’t working saying system inconvenience and declining everywhere.
I right now am trying to get back stolen funds. I think they do it themselves. Well here we are at 60 days. They tell me I have to wait another 30 days. The dispute is with PayPal, that takes 72 hours to settle a dispute. This is over $100 dollars, and I am a dog with a bone, and I will make things very unpleasant for them. DO NOT EVER GIVE YOUR MONEY TO VANILLA GIFT CARD EVER!
These vanilla visa gift cards are a scam! This is my 2nd time buying it, I bought it to pay a bill over the phone and it was declined. So these people will decline the payment to the merchant and when you try the card again they’ll start taking 20% off your balance. Yesss and decline the Payment again so they can charge another 20%. It’s hard as hell to speak to a customer service agent and if you’re lucky enough to get 1 on the phone they’ll lie to you and tell you that it’s the merchant you’re trying to make a payment with charging the 20% so I don’t know how the hell I purchased it a second time but I was in a rush and here I am with the same problem, trying to make a payment on my tv and it’s declined, declined! DECLINED so Vanilla Visa gift card can keep taking that 20% off my card. So UNFAIR BECAUSE I DONT HAVE A VEHICLE TO GO MAKE THE PAYMENT ON MY TV IN PERSON SO NOW I HAVE TO PAY A LATE FEE ON MY TV! BUT IM NOT A SUCKER! THEY WILL NOT DO THIS TO ME! IM GOING TO SUE THESE MOTHER EFFERS AND VISA SHOULD BE ASHAMED TO PUT THEIR NAME BEHIND THIS POS CARD. VANILLA VISA GIFTCARDS ARE A SCAMMMMMM! Unless you go use it in person but by then there will be no money left on the card! I WILL PUT MY TIME AND EFFORT TO GET THESE DAMN CARDS OUT OF BUSINESS!
This [censored]ing card ruined my whole day. The money is there, but acts stupid holding the money for a damn hour. Tried using it countless times and it declines over and over. And the customer service is the absolute [censored]ing worst. I just want to rip the [censored] out of it. Worst decision I ever made.
Don't buy vanilla gift cards, time you purchased the card, the money on the card istud gone, fraudulent charges, and calling the phone number on back of card is a joke. Lost money to whom? Theven company does nothing, customer service takes forever to get to speak with a agent, and 50.00 bucks of my money is gone. This company should be put out of business asap
Complete garbage. Was sent a card for my birthday, cant even access it without a constant "system error has occured please try again later". Been like this since late december, now it's mid february. Customer service is entirely useless about all of it too. Please if someone decides to send someone a card, just send them money via paypal, bank or cash. Actually having to deal with a garbage non-working site/card is a lot more frustrating with them holding your funds hostage without respite then just sending someone cash or paypalling someone.
Better to just put these people out of business so nobody else has to suffer with this constant nuisance.
My daughter was given an $100 vanilla gift card for Christmas and there was no funds have the receipt and everything showing it was loaded. Call vanilla gift card and they say send a photo of the front and back of the card with my id and the receipt. I did so and a month later I call to check and still nothing gave me a case number but told me to go back to the store the card was bought at we have done that 3 times already and they tell us to contact vanilla cause it’s on there end. Was told I would get emails with updates from vanilla and when I just called back to go over what is happening with my case number now they are refusing to email me anything they say. I am about to go to the better business bureau and attorney general with they lying ways. They have a copy of my id they claimed they needed I am so frustrated with this. NOT EVER BUY VANILLA GIFT CARDS.
I recently received a replacement vanilla gift card. I learned that you can load vanilla card funds onto your Amazon gift card if you have one. I quickly did that. I didn't want another screw up with a vanilla gift card.
Vanilla visa gift cards are horrible. Don't ever buy one they are useless, this company needs to go and have a class action law suit on them. I am so sick of these company's ripping us off.
I got a $50 gift card with Vanilla and when I tried to charge ALL $50 at once, no way. They hold on to 15% of your purchase "for security reasons", then release it a couple days later... and it's ridiculous! After seeing that small print, I charged it to my Paypal acct card reader for $40 JUST to get something out of it, and my charge showed $48! So I waited a couple days and then I had $10 in my account (that $8 held and $2 I didn't pull out).
So then yesterday I kept at it and did a charge for $8, which of course showed as a charge for $9.20 against my $10 balance. Now today I'm showing a $2 balance and I'm going to charge $1.70 which will show as $2... then my balance tomorrow should be .30¢ and I swear it, I'll keep at it until maybe they can keep a penny of mine. Screw these guys. DO NOT BUY THEIR CARDS!
By the way... if you get one DO NOT try to use the entire balance with a purchase. Just subtract 20% (to be safe) and you won't get a DECLINE. I have a card reader for my Paypal / eBay business and I'm using it daily to draw out all the funds from it. They HOLD 15% behind for some reason and you'll get a decline if you try to charge up to your balance.
Today I saw I'm down to $2 and could only charge $1.65 to it. I swear that I'm going to go down to the last penny if I can. These people are a rip-off.
THAT SAID, unless it's an inside job... I have no idea how a thief can withdrawal the entire amount in one transaction because even legit customers like myself can't even do that. The card won't allow it.
I just got a vanilla gift card as a gift for Christmas. I was only able to use a small portion of it before it declined. When I went on their website to check my balance it said over and over Error Check Back Later. This has been ongoing for days. When I tried to call their customer service line I was on hold for hours for several days in a row and no one picked up. I couldn't check my balance there either. DO NOT BUY one of these cards. Totally pointless and frustrating.
Overview of Vanilla Gift Cards complaint handling
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 01, 2025
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Like many others - I will NEVER EVER buy any one another Vanilla visa gift card. I received this card as a gift and many times tried to use, more than the card value, less than the card value, on line, in store - never successful. Logged on to check the balance and $2.50/month hitting the card where a $100 card is now only $35 - when I called and talked to a customer service representative and then a supervisor - because my main complaint - I did not know of the charge because the front of the card plainly states " FUNDS DO NOT EXPIRE/CALL FOR NEW CARD" expiration date 11/22. This is a false statement as the funds do expire - the funds are "eaten up" by monthly charges. Yes, it does supply that information on the back of the card in small print and on the website - but when the statement FUNDS DO NOT EXPIRE/CALL FOR NEW CARD is in capital letters on the front of the card - why would I look further until after many attempts to use this card - was unsuccessful. I would NEVER recommend this as a gift or company reward EVER...very sad that a fraudulent statement can be imprinted on the front of this card - leave and learn - NEVER WILL VANILLA VISA RECEIVE ANY MONEY FROM ME, and I will be advertisement to this to all my friends and anyone that I come in contact - read the small print and BEWARE!
I'm not yet have an opinion about the card in the car usage but I have a Car rental wants to put the total amount of the rental plus $250 more to rent the car and the 250 would be reimbursed so I'm wondering if this card is Away to rip people off of the whole amount
2nd time i been ttotally ripped off by these cards first time i never received what i ordered or go my money back as i called and made a complaint said they send me a form, never did this time i still have charges pending and see today it was used on a site i have never used so another hundred gone and cant seem to get a real person on phone to talk to, will never buy one of them again
A fraudulent Company taking advantage of it's customers. I purchased a $50 dollar Visa Gift Card directly from the company site at vanillagift.com Upon trying to use the card over multiple vendors I continued to get declined stating that the card was invalid.
After calling the company and having to use the Lost or Stolen option (you will not reach a human otherwise). I was told not all vendors accept their cards. Problem is, this is not the first Vanilla gift card I have purchased. Just the first one I Purchased DIRECTLY from THEM.
I am then told I have to take it up with the retailer! THEY ARE THE RETAILER, after asking for a supervisor I had to repeatedly tell her I bought it from them. To which then her answer was, we do not issue refunds on VIRTUAL cards!
I asked repeatedly for a number or physical mailing address to their LEGAL department to which I was told they do not have that information.
THIS IS CONSUMER FRAUD! I have filed a Complaint with the BBB & The TX Attorney General's Office
can someone please give me # of someone with status at vanilla visa so i can try and resolve the problem that no one there seems to want to get fixed.I am still getting a
3-5 day answer everytime i call.Its bin over 3 weeks of dick around now and my 250$ vanilla visa still does not work that i paid for.
i need help with my vanilla
visa that they are putting the run around on me on.
Yes, Vanilla Visa is a rip-off. They begin charging the $2.50 a month fee in the seventh month after it is purchased, but the gift recipient cannot know that date. You check your balance online and it lists the first date you use the card as the date you "activated" it. Surprise -- the account begins to deplete $2.50 a month -- and you have no recourse. The "customer service" representative I spoke with was insulting and said "Oh, they meant the date it was bought." This is a fraudulent business. DON'T BUY THE VANILLA VISA!
I have nothing but good od luck with them. Had problems all the time with others tajen out too much. They cleared it up immedeatly. The last time 52.00 was taken. The card was only for 25.00 not obly did i get rembursed, but got 30. Extra. 3 weeks later received thank you in mail with 50.00 card. Oh i still received items i ordered